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Thread: JustHost Review
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08-12-2009, 06:32 PM #1How Can I Help You Today?
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JustHost Review
Ticket #246683 - Change main domain Reload Ticket Ticket Event Log
Originally Submitted: 1 month ago Owner: Dino Mathis
Last Updated: 1 second ago
Status: Open Priority: Normal
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Client
From: Jimmy Tanzil
admin@webhostingcolumn.com
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Received on Jul/07/2009 2:00:53PM
Domain: justhostcolumn.com
Hello,<br />
Can you please change my account's main domain from justhostcolumn.com to n6.seohn.net<br />
<br />
Thank you.<br />
<br />
Kind regards,<br />
Jimmy Tanzil
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Staff
From: Dino Mathis <>
Sent to Jimmy Tanzil on Jul/07/2009 2:52:30PM
Hi Jimmy,
n6.seohn.net is rather a subdomain than domain, therefore it cannot be registered.
Probably you meant seohn.net. Please confirm. Thank you
--
Kind regards,
Dino Mathis
Just Host
www.justhost.com
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
Introduce a friend to Just Host and receive $60! Please visit:
http://www.justhost.com/affiliates
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Client
From: WebHostingColumn.Com
admin@webhostingcolumn.com
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Received on Jul/07/2009 6:01:02PM
Yes, please put it as it is, it's just like putting domain.co.uk which, mine is
the one I provided.
I have 7 other accounts with other cPanel web hosts and they were able to
change it to that same domain format.
Thank you.
-----Original Message-----
From: transfers@justhost.com [mailto:transfers@justhost.com]
Sent: Tuesday, July 07, 2009 12:53 PM
To: Jimmy Tanzil
Subject: Re: [#246683] Change main domain
Hi Jimmy,
n6.seohn.net is rather a subdomain than domain, therefore it cannot be
registered.
Probably you meant seohn.net. Please confirm. Thank you
--
Kind regards,
Dino Mathis
Just Host
www.justhost.com
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
Introduce a friend to Just Host and receive $60! Please visit:
http://www.justhost.com/affiliates
Reply | Reply & Quote
Staff
From: Samuel Kappen <>
Sent to Jimmy Tanzil on Jul/07/2009 7:55:49PM
Hi Jimmy,
Sorry your request isn't clear for me. Please clarify the problem.
Thank you.
--
--
Kind regards,
Samuel Kappen
Just Host
www.justhost.com
View our online Video Tutorials here: http://www.justhost.com/video-tutorials
Introduce a friend to Just Host and receive $60! Please visit:
http://www.justhost.com/affiliates
Reply | Reply & Quote
Client
From: Jimmy Tanzil
admin@webhostingcolumn.com
Received on Aug/12/2009 5:28:59PM
I PAID YOU GUYS TO CHANGE MY DOMAIN NAME AND IT STILL HAS NOT BEEN CHANGED.
I have requested the exact same thing with HostGator, BlueHost, WebHostingPad,
HostMonster, InMotionHosting, LunarPages, they changed it within 24 hours
WITHOUT any charge whatsoever.
Look at this ticket, it's 1 month old, and it's gotten no where, just a simple
task as changing a main domain and you don't even know what it mean?
I will post this on Web Hosting Talk if you fail to update my main domain to
n6.seohn.net or seohn.net within the next 24 hours.
I am sure there will be thousands of reads of the "Just"Host
review....
YOU GUYS ARE JUST TERRIBLE, YOU DON'T EVEN KNOW WHAT YOU'RE DOING, OMG!
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Post a Followup██ We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
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08-12-2009, 06:42 PM #2Aspiring Evangelist
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So because your host does not understand your request, you threaten to post the ticket on here?
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08-12-2009, 06:51 PM #3Web Hosting Master
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So because they did not change your domain and it seems from the end of the ticket you did not clarify it clearly even though it seemed quite right, You threatened them with a bad review?
Did you ever update the ticket?██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
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08-12-2009, 07:23 PM #4Web Hosting Master
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What you did seems a tad immature and unnecessary.
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08-12-2009, 07:26 PM #5How Can I Help You Today?
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I've been in the hosting industry for over 12 years, changing a main domain in cPanel takes only a few minutes if not seconds through WHM.
A web host of that caliber should understand precisely what it means and how to do it.
I've requested this exact thing from six other major web host, they know exactly what to do and did it in 24 hours.
Being the fact that they charge a FEE of $9.95 or something to do it and NOT DO IT after I paid is totally ridiculous.
Here is another review:
http://www.webhostingtalk.com/showth...light=justhost██ We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
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08-12-2009, 07:34 PM #6How Can I Help You Today?
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Okay, less than an hour after I updated this ticket I got this:
Hi Jimmy,
Thank you for your email.
I can confirm that your domain name has been changed.
Kind Regards
Lee
--
Lee Garrett
Billing Representative
www.justhost.com
So maybe you need to go to billing instead of support for faster and "precise" respond?
I am a happy JustHost customer now.
Thanks for your attention guys and gals, happy hosting!██ We Have Generated Over 7 Million cPanel Backups Come Dance Together With Us Y'all!
██ Offer Your Own Backup Hosting Service - SiteAutoBackup.Com (Private Label / WHMCS Ready)
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08-12-2009, 08:22 PM #7Web Hosting Master
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So maybe you need to go to billing instead of support for faster and "precise" respond?
I am a happy JustHost customer now.
Thanks for your attention guys and gals, happy hosting!
Sean██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
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08-12-2009, 08:37 PM #8Aspiring Evangelist
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I thought this was to be a JustHost Review lmao.
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08-12-2009, 09:17 PM #9Web Hosting Master
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I thought this was to be a JustHost Review lmao.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
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08-12-2009, 09:28 PM #10Junior Guru
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Although you are right, they should know better, I don't think it was necessary to subject them to such abuse. You may not realize it, when typing in caps like that on the 'net is typically seen as screaming at them, and I think that is what you meant. I suggest taking a break from the computer for a time-out when you are angry and returning to deal with them in a mature, adult fashion.
Housewife Model 2000.
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08-12-2009, 09:32 PM #11Web Hosting Master
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Well Ibrahim, You know I PM'd you today about buying your book "Getting & Managing Your First 1,000 Clients in Web Hosting". I shudder to think what advice you have given when dealing with hosts, because you sure went about this the wrong way.
Throwing a public temper tantrum and threatening JustHost that you will write a bad review on them if you don't get your way, is childish.
We did not hear why it took JustHost a month to change the domain.
I expected more from someone who has laid it all on the table purporting to teach others and from an experienced host of 12 years.Last edited by TechniSmart; 08-12-2009 at 09:39 PM.
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08-12-2009, 09:33 PM #12Junior Guru Wannabe
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I wonder what's going on with justhost, I've read few bad reviews on them lately.
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08-12-2009, 11:43 PM #13Web Hosting Master
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You get a free domain with JustHost, it just seems the techs got confused and thought you wanted to register it, which they told you they couldn't.
As for it taking so long, if you look at your timestamps, it seems they replied right away and you didn't reply back for weeks.
Either way, you need to chill out when dealing with companies
Good luck in the future.
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08-13-2009, 01:44 AM #14Web Hosting Master
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drew@slicie.com - Vertical Scaling Servers
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08-13-2009, 06:04 AM #15Web Hosting Guru
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Stupid! Its a 2 minute job. I dont understand them.
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08-13-2009, 08:41 AM #16Web Hosting Master
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08-13-2009, 08:56 AM #17Web Hosting Master
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That is pathetic.
I cant tell them as I am new to this industry for 4 months, but I think someone who run's a SOLID hosting company should tell them to re-evaluate there staff and IT skills or throw in the towel. Hell, that task would of taken anyone 30 seconds to 5 mins to do, not 31 Days...█ Garbott Ltd - Exceptional web development, hosting & consultancy services
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08-13-2009, 08:59 AM #18Web Hosting Master
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Seems he does not like to waste 2 minute for reading the whole thread . Any ways I read many reviews about justhost and mostly negative. But in this case, I don't think this is a genuine complaint. An he was threatening them by saying he would write a review in WHT , not seems to be a good practice. Any way the issue has been resolved. So no need to talk much on this
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08-13-2009, 09:26 AM #19Web Hosting Master
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08-13-2009, 09:29 AM #20Web Hosting Master
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According to http://www.webhosting.info/webhosts/...ns/PIPEDNS.COM they have 120k domains hosted with them. I'd imagine out of 120k people (or even 50k people) you're going to see a few people that can't be happy. You can't please everyone..
Just sayin..
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08-13-2009, 09:29 AM #21Web Hosting Master
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Nerdie, I did read it and he did get his domain. However, If it takes a business over a month to understand a customers request and complete the request, they need to re-evaluate them selfs and where they stand.
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08-13-2009, 09:35 AM #22Web Hosting Master
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Look at timestamps again, they replied right away and asked for clarification, and the customer didn't get back to them for weeks. I'm sure if the customer replied that day, or week even, justhost would have done the request correctly. It's not justhost's problem if the customer waited weeks to respond to the ticket.
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08-13-2009, 09:36 AM #23Web Hosting Master
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08-13-2009, 10:13 AM #24Web Hosting Master
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This is what happens when you vote for obama!
sorry I could not resist.
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08-13-2009, 12:15 PM #25UNMETERED SPECIALIST
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n6.seohn.net is not a domain by the way.
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