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Thread: Serious Problem with WorldStream
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08-11-2009, 12:46 PM #1Junior Guru Wannabe
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Serious Problem with WorldStream
Instead of being like all the other providers and send invoice reminders, they send you the invoice on the due date and kill access to your server, and then when you pay the invoice, you have to wait for them to turn it back on...
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08-11-2009, 01:25 PM #2
It seems very foolish of them to put their customers at such a high risk of missing a payment. Since every host wants to make money and get paid this seems counterproductive and unlikely. Is it possible the reminders and/or notices you received were caught in a spam filter or something?
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08-11-2009, 01:33 PM #3Aspiring Evangelist
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never heard of such are you sure you got invoice on due date itself ?
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08-11-2009, 01:35 PM #4CEO & Leading Designer
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I do not see the point in that. Even with your Cable TV, Cell phone and other bills you receive them weeks in advanced. That's a foolish act on the companies behalf not to allow more time for clients. I'm actually in shock - they want their money now and not a day later. I actually think that would be enough for me to start looking for a new web hosting provider, very annoying. Best of luck to you.
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08-11-2009, 01:47 PM #5Always there
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Where is worldstream located?
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08-11-2009, 02:05 PM #6Junior Guru Wannabe
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For what it's worth, I received my invoice from Worldstream on August 5th. Payment is due by August 16th.
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08-11-2009, 02:11 PM #7Always there
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@weiny: Maybe you guys talk about another company. Where is Worldstream located?
█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
█ Introducing our new Entry level server line ! Support response time <15 minutes 24/7. Technology Fast 50 & Fast 500 award winning for multiple years, Your Business deserves Swiftway Quality.
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08-11-2009, 02:12 PM #8Junior Guru Wannabe
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08-11-2009, 02:26 PM #9Always there
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Never heard about them. They operate from the Netherlands?
Do you have some pictures from their datacenter?█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
█ Introducing our new Entry level server line ! Support response time <15 minutes 24/7. Technology Fast 50 & Fast 500 award winning for multiple years, Your Business deserves Swiftway Quality.
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08-11-2009, 04:12 PM #10Disabled
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Actually, You might be wrong. I always receive an invoice 10 days before the due date. Check your spam filter.
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08-11-2009, 04:27 PM #11Cable Director
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Seems to be a bit weird to me. What is their response on this?
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08-11-2009, 04:38 PM #12Always there
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The Worldstream datacenter seems to be in Maasdijk, the Netherlands (according their website). This is a Dutch village (5000 people) . The datacenter is connected by Caiway http://www.as15435.net/ , a cable internet provider.
Are there any photo's available from this datacenter?Last edited by swiftnoc; 08-11-2009 at 04:53 PM.
█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
█ Introducing our new Entry level server line ! Support response time <15 minutes 24/7. Technology Fast 50 & Fast 500 award winning for multiple years, Your Business deserves Swiftway Quality.
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08-12-2009, 06:47 AM #13Disabled
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Dear,
We don't know who this guy is, but all invoices are sent 10 days before the new period begins. If the invoice hasn't been paid after these 10 days, a warning will be sent. If then after 5 days we still haven't received any note or payment, we will contact you for the last time. And then we will disable your server. And I cannot find any customer that has been complaining about this for the last month. So this story smells badly.
It seems this topic has been set up by Swiftnoc because he knows who we are.
Maasdijk is know for it's large activity of many businesses.
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08-12-2009, 06:51 AM #14The Linux Specialist
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08-12-2009, 06:55 AM #15
Never got any problem with them, we have several servers and invoice are always sent usually 2 week before due date.
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08-12-2009, 06:55 AM #16Disabled
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08-12-2009, 07:41 AM #17Always there
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Last edited by swiftnoc; 08-12-2009 at 07:48 AM.
█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
█ Introducing our new Entry level server line ! Support response time <15 minutes 24/7. Technology Fast 50 & Fast 500 award winning for multiple years, Your Business deserves Swiftway Quality.
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08-12-2009, 10:27 AM #18Disabled
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Ok, first of all I would like to ask the TS to send us an e-mail at info [at] worldstream.nl to sort some things out. We still haven't got any clue who the TS is or could be.
Just e-mail us if you want to know something about our DC. We won't bite.
I'm back to work now.
Kind regards,
Dirk
WorldStream
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08-12-2009, 10:31 AM #19WHT Addict
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I know three people who have server's at WorldStream and they are that happy with the service they have attempted to persuade me to move over
I don't post a lot.
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08-12-2009, 10:46 AM #20Greece
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TS = Technical Support ?
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08-12-2009, 10:51 AM #21Web Hosting Master
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08-12-2009, 11:40 AM #22Web Hosting Guru
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TS = Thread Starter
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08-15-2009, 04:52 AM #23Junior Guru Wannabe
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08-15-2009, 07:11 AM #24Disabled
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08-15-2009, 08:05 AM #25Web Hosting Master
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You will only find out how good a provider is when the going gets tough
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