Results 1 to 25 of 33
Thread: Getting Refunded - Suggestions?
-
08-10-2009, 12:51 PM #1Junior Guru Wannabe
- Join Date
- Mar 2009
- Posts
- 37
Getting Refunded - Suggestions?
Hello,
I'm trying to get a refund for my hosting that I paid for on the 3rd of August.
On the 5th of August I had some problems with my website and I submitted a "911" support ticket. Three hours after I received a message saying that an admin was looking into the problem. I replied to the ticket 2 hours after that reply to ask how it's coming along and only received a response 3 hours after my ticket reply.
Long story short, after submitting numerous tickets for a period of two days I was left for the wolves and was forced to switch hosting companies.
I submitted a ticket yesterday about getting a refund and they still haven't answered me. This was 19 hours ago, which is more then enough time to reply to a ticket.
I've also send an e-mail directly to the hosting company (this was on the 5th) and they still haven't replied.
I want my money back for my hosting. I just paid them 115 USD for nothing, what can I do.
-
08-10-2009, 12:56 PM #2Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
What provider is this?
█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
-
08-10-2009, 12:56 PM #3
I'm assuming you paid by credit card - do a chargeback.
█ ProlimeHost - Dedicated Server Hosting & KVM SSD VPS
█ Three Datacenter Locations: Los Angeles, Denver & Singapore
█ SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On-site Engineers
-
08-10-2009, 12:56 PM #4Junior Guru Wannabe
- Join Date
- Aug 2009
- Posts
- 39
what is ur hosting company???? let us also know... other wise will also end up on that hosting provider...
-
08-10-2009, 12:56 PM #5Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
-
08-10-2009, 12:56 PM #6Web Hosting Master
- Join Date
- Oct 2006
- Location
- US/EU/UK
- Posts
- 4,886
If the company has any "Money back guarantee" policy the will refund you. They are probably busy with something, but I don't expect your request to get ignored. I wouldn't imagine that any web host would act against industry standard such as more back guarantee.
HostColor.com ★★ Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hosting ★ since 2000
In 50 U.S. Edge Data Centers & 80 POPs worldwide
24/7 Support ★★ Support Tickets - LiveChat - Phone
-
08-10-2009, 01:00 PM #7Web Hosting Master
- Join Date
- Oct 2006
- Location
- US/EU/UK
- Posts
- 4,886
BTW; I agree with MikeDVB,
Never ask for chargeback if you can sort the things with your service provider. It is not good for both sides. They are loosing money and credibility, you are loosing credibility only.HostColor.com ★★ Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hosting ★ since 2000
In 50 U.S. Edge Data Centers & 80 POPs worldwide
24/7 Support ★★ Support Tickets - LiveChat - Phone
-
08-10-2009, 01:13 PM #8Junior Guru Wannabe
- Join Date
- Mar 2009
- Posts
- 37
They finaly replied to my support ticket so I'm going to try and deal with them directly. I pair via Paypal.
I'll let everyone know of the company after I get my refund.
-
08-10-2009, 01:21 PM #9█ ProlimeHost - Dedicated Server Hosting & KVM SSD VPS
█ Three Datacenter Locations: Los Angeles, Denver & Singapore
█ SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On-site Engineers
-
08-10-2009, 01:30 PM #10Web Hosting Master
- Join Date
- Apr 2009
- Location
- EU
- Posts
- 605
After 2 days that is a red flag.
I wouldn't imagine that any web host would act against industry standard such as more back guarantee.
This is a totally unregulated industry and hosts can say what they like to get in the business, but after they have the money, then you are totally reliant of their integrity.
@Sp0oon,
Please let us know the host!
--MichaelLast edited by TechniSmart; 08-10-2009 at 01:31 PM. Reason: typos
______________________________________________________
█https://technismart.com
█ Serving our customers since 1979
-
08-10-2009, 01:36 PM #11Web Hosting Industry Expert
- Join Date
- Dec 2007
- Location
- Indiana, USA
- Posts
- 19,196
I would wait until I received a response or until I literally felt it was my last resort. If you file a PayPal dispute against an internet service and the provider responds that it was a virtual service not only did you just lose any chance at a refund most likely but you just lost the dispute as well.
█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
█ Ultra-Fast Cloud Shared and Pay-By-Use Reseller Hosting Powered by LiteSpeed!
█ cPanel • Free SSL • 100% Uptime SLA • 24/7 Support
█ Class-leading support that responds in minutes, not days.
-
08-10-2009, 02:34 PM #12Web Hosting Master
- Join Date
- Aug 2007
- Posts
- 6,884
-
08-11-2009, 03:14 AM #13Disabled
- Join Date
- Dec 2007
- Posts
- 3,597
-
08-11-2009, 08:27 AM #14Web Hosting Master
- Join Date
- Aug 2007
- Posts
- 6,884
-
08-11-2009, 11:20 AM #15Web Hosting Guru
- Join Date
- Aug 2002
- Location
- United Kingdom
- Posts
- 291
Only a year and a half late Matt
-
08-11-2009, 11:37 AM #16Web Hosting Master
- Join Date
- Aug 2007
- Posts
- 6,884
-
08-11-2009, 11:43 AM #17Web Hosting Master
- Join Date
- Apr 2004
- Location
- Pacific Palisades, CA
- Posts
- 3,641
OP's previous posts make this one a little suspicious.
█ Collabora Hosting - Unlimited Windows and Linux Hosting
█ Web Security - VPS - Dedicated Servers
█ Cloud and Managed WordPress Hosting
█ Read how we do Unlimited Hosting at the Unlimited FAQ
-
08-11-2009, 12:24 PM #18Support Facility
- Join Date
- Jun 2009
- Posts
- 2,335
As per as the companies term and condition if they are offering money back guaranty. Hope the host will keep on their promises for the money back guaranty. Best luck for getting your money back.
-
08-11-2009, 01:56 PM #19Web Hosting Master
- Join Date
- Nov 2007
- Location
- Dallas, TX
- Posts
- 9,064
-
08-11-2009, 02:15 PM #20Web Hosting Guru
- Join Date
- Aug 2002
- Location
- United Kingdom
- Posts
- 291
-
08-11-2009, 02:55 PM #21Web Hosting Master
- Join Date
- Aug 2007
- Posts
- 6,884
-
08-11-2009, 07:15 PM #22Web Hosting Master
- Join Date
- Jun 2006
- Location
- NYC / Memphis, TN
- Posts
- 1,454
I'm hoping you got your situation worked out but general advice to anyone looking for a refund. Allow a little time for a response, as an example... Many hosts will send the refund request to their billing/accounting department. That department rarely works weekends at most companies.
Additionally, just try and be nice. Being nice will get you a long way.≈ PeakVPN.Com | Complete Privacy VPN | Cloud Hosting | Guaranteed Security | 1Gbps-10Gbps Unmetered
≈ PeakVPN | 31 VPN Servers | 17-Years Experience | Emergency 24/7 Support
≈ Visit us @ PeakVPN.Com (Coming SOON) | ASN: 3915
-
08-15-2009, 12:44 PM #23Junior Guru Wannabe
- Join Date
- Mar 2009
- Posts
- 37
Hello,
The company I am dealing with is Wisededi.com
Both of my servers have been cancelled but I still haven't got any refund from them. They did answer me on the support ticket system but they haven't yet given me my money back. I think I'm going to do a charge back. I've never done one so what exactly are the steps?
-
08-15-2009, 12:56 PM #24Disabled
- Join Date
- Dec 2005
- Location
- Virginia, USA
- Posts
- 179
You said you paid with PayPal which could be a problem. I read somewhere they do not do chargebacks on services. But file a complaint with PayPal and they will investigate it.
-
08-15-2009, 12:57 PM #25Junior Guru Wannabe
- Join Date
- Mar 2009
- Posts
- 37
I already tried opening a complaint but it was closed because it was automatically closed because it was service.
Similar Threads
-
COREHOSTER.COM HAS REFUNDED ME!! End of problems!!
By nutty professor in forum Web HostingReplies: 43Last Post: 12-07-2008, 01:30 AM -
refunded dedicated servers
By UrlGuy in forum Dedicated ServerReplies: 3Last Post: 08-03-2005, 05:30 AM -
Registerfly has not yet refunded my money until now!!!
By jvmombay in forum Domain NamesReplies: 3Last Post: 02-20-2005, 05:39 PM -
SiteTurn Actually Refunded Me!
By axx2k in forum Web HostingReplies: 3Last Post: 05-03-2003, 10:46 AM -
Enom refunded me
By sbhmike in forum Running a Web Hosting BusinessReplies: 3Last Post: 02-01-2003, 01:26 AM