hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : Authorize.Net Down?
Reply

Forum Jump

Authorize.Net Down?

Reply Post New Thread In Ecommerce Hosting & Discussion Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 07-03-2009, 08:39 AM
lockbull lockbull is offline
Web Hosting Master
 
Join Date: Feb 2004
Posts: 634

Authorize.Net Down?


I just got a call from a customer who says that Authorize.Net is down and has been for about 5 hours; I can't pull up either http://www.authorize.net or https://secure.authorize.net. Does anyone know if they have an offsite status page or Twitter feed?



Sponsored Links
  #2  
Old 07-03-2009, 09:14 AM
raptordrew raptordrew is offline
New Member
 
Join Date: Jul 2009
Posts: 2
Yes, it is very much down - I can't get through to their support numbers, either.
Just in case you don't have them, so you can try calling as well -
Customer Support - 877-447-3938
Affiliate Support - 866-682-4131
Reseller Support - 888-437-0481

This is killing my business!

  #3  
Old 07-03-2009, 09:15 AM
MediaServe-Troy MediaServe-Troy is offline
Junior Guru Wannabe
 
Join Date: Jun 2009
Location: Nashville, TN, USA
Posts: 33
Same problem here - all our overnight transactions failed with a SSL protocol error, and we cannot reach any authorize.net URL. I don't recall receiving any maintenance notification.

Sponsored Links
  #4  
Old 07-03-2009, 09:22 AM
msully msully is offline
New Member
 
Join Date: Jan 2006
Posts: 4
Customers are calling wanting to know what is up with their processing... AuthNet is down.

Looking for a Twitter or other neartime info.

  #5  
Old 07-03-2009, 09:24 AM
trinityairsoftcom trinityairsoftcom is offline
New Member
 
Join Date: Jul 2009
Posts: 1
what to do now??

We are having the same problem, no answers at any number we have found to authorize.net and payment gateways been down since at least 5:00am EST. Any insight would be greatly appreciated

  #6  
Old 07-03-2009, 09:24 AM
wbokeo wbokeo is offline
New Member
 
Join Date: Jul 2009
Posts: 1
i also confirm it is down for about 6 hours now. the last transaction we have is around 7h30 GMT.
i am wondering if their customer support is 24 / 7 ??
i think they are on West Coast of the US and it's a non working day there today
thousand of websites must have the same problem

  #7  
Old 07-03-2009, 09:56 AM
Texasade Texasade is offline
New Member
 
Join Date: Jul 2009
Posts: 2
Same here, no response from their authorize.net website or their payment gateway, they are both down.

Incredibly frustrating, how can they be closed any day when then process credit cards 24/7 businesses relay on them!!!! (answer message when you call)

Does anyone know if they are at least attempting to fix the problem?

Our site is down until they are back up.

Any one know anything why authorize.net is down?

Definitely going to make us think twice about sticking with them in the long term. How can they be so unresponsive.

  #8  
Old 07-03-2009, 09:56 AM
ddish ddish is offline
New Member
 
Join Date: Jul 2009
Posts: 1
just spoke with my merchant services...they said that the authorize.net system is down and it was not a scheduled upgrade, but the IT folks were trying to get the system back up.
*no time frame for restore
*no idea if we have to reenter ARB transactions

**Good Luck**

  #9  
Old 07-03-2009, 10:02 AM
writerguysd writerguysd is offline
Newbie
 
Join Date: Jul 2009
Posts: 7
I just sent news tips to some of the national media. Maybe they can get a hold of someone to find out what's going on, and post it on their online sites.

  #10  
Old 07-03-2009, 10:08 AM
viviocfo viviocfo is offline
Newbie
 
Join Date: Jul 2009
Location: Walla Walla, WA. USA
Posts: 6
FYI, I just got off the phone with someone at the NOC, And confirmed that they do know about the issue and are working on it. I asked if there was any kind of ETA for being back online and at this time there is not one. I ask about details with what was wrong with him because I am sure they need all the time they can get to fix the issues.

Several months back we had a issue with them which ended up being a problem with a line between Internap and savvis I think it was? Not sure if that ever got fixed. But at anyrate I had a hourly script thats been running checking connectivity and that started to fail at 12:00 AM PDT.

I sure do hope they get things backup. It really blows when you can't get payments.

Sincerely,

Mark Keymer
CFO
Vivio Technologies

  #11  
Old 07-03-2009, 10:26 AM
DMoody DMoody is offline
New Member
 
Join Date: Jul 2009
Posts: 1
Authorize.net Down?

Talked with UK branch.

Authorize.net data center experienced a fire. Combination of fire and US holiday created "perfect storm" effect. They are waiting for fire department to allow them back in building to initiate emergency plan. Also understand they are trying to call people in from holiday to man phones and answer questions.

They are hoping to be back online today but not exactly sure of timeline.

Douglas

  #12  
Old 07-03-2009, 10:42 AM
writerguysd writerguysd is offline
Newbie
 
Join Date: Jul 2009
Posts: 7
UK also feeling the effect of Authorize.net being down

On the different UK forum, they are confirming a fire in the California building, they too are unable to process credit cards. No ETA, and the is no answer at any of phone numbers.

  #13  
Old 07-03-2009, 10:46 AM
viviocfo viviocfo is offline
Newbie
 
Join Date: Jul 2009
Location: Walla Walla, WA. USA
Posts: 6
Now I find that a bit interesting because at least there front in site was in Seattle in a Internap co-lo center. I forget which building.

Of course they could have some required connection to CA to make everything go. But you would think that the main homepage would come up and not require connectivity to CA to show?

Sincerely,

Mark Keymer
CFO
Vivio Technologies

  #14  
Old 07-03-2009, 10:47 AM
raptordrew raptordrew is offline
New Member
 
Join Date: Jul 2009
Posts: 2
****, I hope they get everything rerouted soon.

  #15  
Old 07-03-2009, 10:49 AM
bobby35ny bobby35ny is offline
Newbie
 
Join Date: Aug 2004
Posts: 11
Well thier site just started to ping at 10:48 am EST. Looks like they may come back soon. site still not available.

-bobby

Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
* Free Authorize.net Merchant Accounts & Authorize.net Reseller Accounts * Mikie4648 Other Offers & Requests 0 02-11-2008 04:56 PM
Authorize.net chrisblack Hosting Security and Technology 4 06-27-2003 02:45 PM
Authorize.Net netacore Running a Web Hosting Business 18 02-10-2003 06:38 PM
Authorize.net? airnike764 Running a Web Hosting Business 1 02-09-2003 03:55 PM
authorize.net webDivisor Running a Web Hosting Business 4 02-04-2003 03:22 AM

Related posts from TheWhir.com
Title Type Date Posted
e-onlinedata Listing 2014-04-17 00:32:09
VMware Releases Version 5.5 of VMware vCloud Suite Web Hosting News 2013-08-26 16:53:10
Massive Change to the Web Culture is Just around the Corner, Offering Exciting Opportunities to Hosters Blog 2013-03-28 07:50:12
ITX Design Launches Service to Help Simplify PCI DSS Compliance Web Hosting News 2013-01-02 10:59:36
US Military Weighing New Cyber-Security Powers Web Hosting News 2012-08-13 12:35:54


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?