Yes, it is very much down - I can't get through to their support numbers, either.
Just in case you don't have them, so you can try calling as well -
Customer Support - 877-447-3938
Affiliate Support - 866-682-4131
Reseller Support - 888-437-0481
i also confirm it is down for about 6 hours now. the last transaction we have is around 7h30 GMT.
i am wondering if their customer support is 24 / 7 ??
i think they are on West Coast of the US and it's a non working day there today
thousand of websites must have the same problem
just spoke with my merchant services...they said that the authorize.net system is down and it was not a scheduled upgrade, but the IT folks were trying to get the system back up.
*no time frame for restore
*no idea if we have to reenter ARB transactions
FYI, I just got off the phone with someone at the NOC, And confirmed that they do know about the issue and are working on it. I asked if there was any kind of ETA for being back online and at this time there is not one. I ask about details with what was wrong with him because I am sure they need all the time they can get to fix the issues.
Several months back we had a issue with them which ended up being a problem with a line between Internap and savvis I think it was? Not sure if that ever got fixed. But at anyrate I had a hourly script thats been running checking connectivity and that started to fail at 12:00 AM PDT.
I sure do hope they get things backup. It really blows when you can't get payments.
Authorize.net data center experienced a fire. Combination of fire and US holiday created "perfect storm" effect. They are waiting for fire department to allow them back in building to initiate emergency plan. Also understand they are trying to call people in from holiday to man phones and answer questions.
They are hoping to be back online today but not exactly sure of timeline.