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  #1501  
Old 06-09-2009, 05:18 AM
Giantpea Giantpea is offline
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Join Date: Dec 2005
Location: UK
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Is there away to move accounts from one IP to another via ssh? The primary IP is working but the secondary one which client sites are assigned to is not responding!

Cheers

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  #1502  
Old 06-09-2009, 05:20 AM
Rus Foster Rus Foster is offline
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Join Date: Jun 2003
Location: UK
Posts: 6,587
I've personally reached the end of my physical and emotitional tether. With customer attrition etc I'm not sure we could delivery the level of service that we do aim to deliver. We have worked pertty much continsouly for the last few days firefighting. Taking I'm also debating if I'm responsible for someones death I'm not in a good place currently. As such I was left with two fairly stark choices

1) Run away and hide and just say to everyone "good bye"

2) Do what is best for the customer "base" as it stands and get some big boys in behind to help get things back up and running and give people a chance.

For Us based stuff there is no reason to expect it to move and UK stuff definitly won't be moving as its already with BSQ

rus

  #1503  
Old 06-09-2009, 05:20 AM
Vlada Vlada is offline
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Join Date: Jan 2005
Location: Belgrade
Posts: 182
Xens are to be investigated still.

About BSQ stepping in - this can bring only improvements to our infrastructure and support, for the moment. Knowing Rus (both professionally and personally) he would not make approach under any circumstances to hurt his customers. The pricing will stay the same as announced, and we are working hard on bringing up a new, secured platform, BSQ is enrolling for us.

We are working hard on bringing amount of tickets down and servers are still being investigated, invested, investigated, as you can see on our status page.

Appreciate most of our customers still showing understanding under current stressed hard times for us. I'll be commenting other areas and aspects discussed in this thread later on when things are calm.

Thank you folks.

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  #1504  
Old 06-09-2009, 05:20 AM
Ogg Ogg is offline
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Join Date: Aug 2002
Location: Canada!
Posts: 159
You can try asking them to give you your IP back otherwise you'll have to change the IP manually in their config.

  #1505  
Old 06-09-2009, 05:23 AM
churrusco churrusco is offline
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Join Date: Jun 2009
Posts: 0
Guys I know this is a silly thing. I should have enabled logs in our ssh sessions. But I am now in a situation that I can't access my VPS and worst of all I don't know the server name. I only know the IP address.

Yesterday at Today at 00:30 I was able to access my VPS, but somehow they shut it down now and I am wondering if we are safe, in partial data loss or in total data loss. I hope my VPS is safe because as I said I didn't have any problems until today.

Anyways, with almost every control panel down, to you know if there is any way to know in which VAServ node a concrete IP is located?

  #1506  
Old 06-09-2009, 05:23 AM
beh85 beh85 is offline
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Join Date: Jun 2009
Posts: 1
Quote:
Originally Posted by akbsol View Post
I have used a Xen based VPS w/o HyperVM for 2.5 yrs without a single issue whatsoever. I will always prefer it over OpenVz-HyperVM combo.

-Regards,
Akash
Ah, sorry, was meaning the ones hosted with vaserv. I've a uk based Xen vps with them which, touch wood, still seems to be running fine.

Although ye, I completely agree, I'm content to use Xen without a CP, it was only after upgrading that I was given HyperVM.

  #1507  
Old 06-09-2009, 05:25 AM
jaybee jaybee is offline
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Join Date: Feb 2006
Posts: 2
Anybody else on vz36uk here?

Last status message regarding that server was approx 3pm yesterday saying it was one of the servers still being worked on. No progress on it all night...

Rus told me 6am today they were aiming to restore it "within the hour". Since then nothing.... Asked again at 9am for progress - nothing....

Just some communication would be nice! Rus if you are reading - ticket number ALV-758893

Just give us some sort of idea when it will be looked at - then at least we know where we are (sort of!).

  #1508  
Old 06-09-2009, 05:26 AM
matthewlesh matthewlesh is offline
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Join Date: Jun 2009
Posts: 0
I would really like to beable to start rebuilding everything i have lost. For any FSCK stuff reading this please answer my support ticket DTT-131113

  #1509  
Old 06-09-2009, 05:28 AM
dgaussin dgaussin is offline
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Join Date: Apr 2004
Location: France
Posts: 119
Quote:
Originally Posted by jaybee View Post
Anybody else on vz36uk here?
Seems I'm on vz36uk, and I'm waiting too, nothing else to do. Just cross the fingers and hope Rus and the team continue to do the best...

  #1510  
Old 06-09-2009, 05:28 AM
matt91 matt91 is offline
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Join Date: Jul 2008
Posts: 7
Will this mean we will be moved to poundhost.com ?

  #1511  
Old 06-09-2009, 05:29 AM
yohanesw yohanesw is offline
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Join Date: Jul 2008
Posts: 45
Quote:
Originally Posted by a2b2 View Post
For Us based stuff there is no reason to expect it to move and UK stuff definitly won't be moving as its already with BSQ

rus
does it mean all US based VPS data are gone?

  #1512  
Old 06-09-2009, 05:30 AM
ChrisEmerson ChrisEmerson is offline
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Join Date: Jun 2009
Posts: 0
Personally, I think this situation has been handled fantastically well by the support team, and I intend to stay with them. There are a lot of whining people on here moaning about downtime / not replying to tickets etc - everyone is in the same position, and they have a LOT of work on at the moment, they will let you know status updates when they get them, just be patient! If you have critical websites you need to get online then presumably you have backup hosting you can switch to temporarily while this gets sorted out.

Keep up the good work!

  #1513  
Old 06-09-2009, 05:31 AM
Ogg Ogg is offline
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Join Date: Aug 2002
Location: Canada!
Posts: 159
Quote:
Originally Posted by LaptopFreak View Post
You mean where are their US operations? If I'm not wrong, they are Colo4Dallas, PacificRack and AtlantaNAP. However, they are renting servers from TailorMadeServers in Colo4Dallas and WireSix in AtlantaNAP if I remember correctly.
I actually meant what was going to happen to those of us hosted in the US but it's good to know where our nodes are actually hosted at Thanks.

Still no news of the WebNX nodes though

  #1514  
Old 06-09-2009, 05:31 AM
digitaldanuk digitaldanuk is offline
New Member
 
Join Date: Jun 2009
Posts: 2
Thumbs up

Quote:
Originally Posted by a2b2 View Post
I've personally reached the end of my physical and emotitional tether. With customer attrition etc I'm not sure we could delivery the level of service that we do aim to deliver. We have worked pertty much continsouly for the last few days firefighting. Taking I'm also debating if I'm responsible for someones death I'm not in a good place currently. As such I was left with two fairly stark choices

1) Run away and hide and just say to everyone "good bye"

2) Do what is best for the customer "base" as it stands and get some big boys in behind to help get things back up and running and give people a chance.

For Us based stuff there is no reason to expect it to move and UK stuff definitly won't be moving as its already with BSQ

rus
You have my full support and even if I am the last customer you have standing, I will be there! You are not responsible for anybody's death. I would recommend you do a bit of both of your options...

You are exhausted so need a break. Book a holiday to the lake district or yorkshire dales for a few days and recharge your batteries. You will be in a better place.

If I am your last customer, I am more than happy to wait while you guys recover. You're doing a brilliant job.

  #1515  
Old 06-09-2009, 05:31 AM
jono123 jono123 is offline
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Join Date: Oct 2007
Posts: 4
Rus, will you be staying on at BlueSquare? I honestly hope that you do. Whenever I've had a problem with my VPS and submitted a ticket, either youself or one of your team have always replied in great time and solving my problem.

I really hope that the whole team from Vaserv stay on through these hard times because it's a team like this that makes a good company a brilliant company.

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