Sorry for my poor english.
about one year ago I was looking for an host with servers in Europe, found ExcellentHost, a PolurNet company.
Reseller account UK Datacenter with 10GB space and 200 Gb BW, 200 accounts limit, WHM/cPanel
Uptime: Very good
2008 August 0 / 8824 100.000% 0.000%
2008 July 0 / 8810 100.000% 0.000%
2008 June 2 / 8560 99.404% 0.596%
2008 May 0 / 8815 100.000% 0.000%
2008 April 5 / 8621 99.432% 0.568%
2008 March 3 / 8687 99.632% 0.368%
2008 February 0 / 8292 100.000% 0.000%
2008 January 1 / 8845 99.989% 0.011%
2007 December 2 / 8903 99.506% 0.494%
2007 November 3 / 2488 99.678% 0.322%
Performance: Good
I host my clients and friends sites, I'm not a reseller, I'm a designer. Little sites with 20 to 500 unique visitors/day. Pages are loaded fast.
Just WHM control page sometimes take a little long to load from here, Italy.
Ping is about 55/58 ms
Support: sufficient Ticket reply in 6-22 hours. Should be better but from a ticket reply today I know that soon it will be integrated with PolurNet one, which is better.
Chat and Forum are not active, so I must to use the PolurNet ones.
I'm very satisfied of Excellent, they don't allow overselling and this is an important plus for me. Usually I use Joomla as CMS and it works fine on my account. Maybe for bigger sites I need other type of account, but after a lot of experience on other services into the last 10 years (some negative, just take look at my old posts) I think this is the right one. Hoping the support will be really soon integrated with PolurNet and hoping to find a solution to send out newsletter because they limit to 200 email :-)