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  #16  
Old 01-19-2008, 07:41 PM
broglet broglet is offline
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Hi oracleheart

I've had almost exactly the same experience as you, apart from one little extra - one of the telephone 'helpers' who had no idea what was wrong told me to delete my temporary internet files and she said there can't be anything wrong at netsol's end because she was able to display my website in America! And the lack of response to emails to customer support (I've sent them four or five now) is truly enraging

How does one get one's website and one's domain name moved to another provider? How quickly can it be done? Will the fact that I have built my site using netsol's online Imagecafé web development aid cause problems in moving it?

I'm running an important campaign based on my website and it is at serious risk.


Last edited by broglet; 01-19-2008 at 07:44 PM.
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  #17  
Old 01-19-2008, 09:44 PM
Webber59 Webber59 is offline
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I just thougth I'd join in.

I have a web site on Networksolutions and I have not been able to access it since Thursday evening. I am based in Belgium. Friends from France, Germany and Finland cannot access it either.

I have called Networksolutions 4 times andeach time their help desk is useless. All they can say is that there is a tehnical issue and that technicians are working on it. You would think that after three days they would at least have the courtesy of providing a minimal explanation. But no.
The problem must be fairly serious if they cannot solve it within a few days.

Also, i know a few major sites hosted by them, and they too were inaccessible for me. But now I can again accesss them. i wonder if they give priority to big companies.

I have a backup of the site and am seriouly considering other oprions. Their support is useless if after three days they still cannot give the slightest timeframe or definition of the problem.

I now i did not realy add anything to the debate here, just wanted to let out some air.

  #18  
Old 01-20-2008, 02:36 AM
broglet broglet is offline
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We can get Network Solutions to act more urgently if we get this into the media and get some serious bad publicity for them. Can anyone estimate the number of people and businesses affected?

We should all write to the technology correspondents of all the newspapers and TV and radio companies that we can and give them the following story - please modify to your taste, cut and paste, and send it to as many as you can:

NETWORK SOLUTIONS SERVICE IN TURMOIL

Websites hosted by Network Solutions throughout Europe and parts of America became inaccessible last Thursday and have remained so ever since.

Furious customers say that Network Solutions is providing no information about what has gone wrong or when it will be put right, and their customer service department is not replying to emails.

Meanwhile Network Solutions customers' own businesses are suffering.

For more information visit http://www.webhostingtalk.com/showthread.php?t=664706

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  #19  
Old 01-20-2008, 04:48 AM
lilkizzy lilkizzy is offline
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This is a very good idea as Network Solutions are managing to keep this very quiet. Not so much as a note of apology on their website. The latest update is they are no longer taking calls. Callers are asked for a password to access a mailbox. Does not bode well. Makes me think they can't repair this thing anytime soon.

  #20  
Old 01-20-2008, 06:14 AM
404m 404m is offline
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This is scandalous. We are going on the third day now. There are millions of people that can't use thousands of web sites. I can't seem to find anyone even talking about it except here on this forum. Anyone found any other news?

  #21  
Old 01-20-2008, 06:36 AM
Webber59 Webber59 is offline
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It is indeed strange that hardly anyone seems to talk about this. One explanation is that most of the domains are accessible from the USA, so Americans are unaware.

Networksolutions already came under fire in the press and web forums last week, and then it was all over the place. The debate concerned their practice of automatically reserving any domain name that has been searched for on their site. Many saw this as frontrunning, and Networksolutions was in pains to justify it as a an anti-frontrunning technique. I am too new on this forum to post a link, but if you Google "Networksolutions" and "frontrunning" you will find a lot of articles and forum discussion on the issue.

One of the Networksolutions help desk people I talked to said he has never seen anything like this (the current problem). I just wonder if could be caused by some hacker who was inspired by those discussions accusing Networksolutions for unethical practices? This might also explain their reluctance to provide info.

BTW Networksolutions's own web site is only partially accessible. I cannot get to ay hosting services (view site statistics etc.). They too are losing business if people from outside the USA cannot set up new domains.

  #22  
Old 01-20-2008, 08:12 AM
virtualtreat virtualtreat is offline
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I too am caught in this and have experienced much of what is said.
Just a couple of points I'd like to add:

1) Network Solutions staff told me the problem is intermittent which concurs with one viewer's comments. Earlier on I found response intermittent but now it seems to be permanent.

2) The problem is referred to as "issues accessing web sites from Europe". I surmise that if it were a technical issue, the problem would have been fixed straight away. What's left; a political issue or a hacking issue? For either of these Network Solutions would not be able to provide a timescale for fixing. It's the lack of feedback from Network Solutions which is really scarey especially bearing in mind that their "goal is to quickly and efficiently handle your recent request".

I am currently looking into other hosting possibilities. The wait has been far too long already and without any feedback or justification in order for Network Solutions to retain credibility. It really doesn't say much for their customer care policy.

  #23  
Old 01-20-2008, 08:52 AM
theload theload is offline
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Network Solutions webhosting

Hi, I'm probably one of those guys from Portugal that complained also about this problem.

I've called them yesterday morning, and after 5 minutes waiting for a reply from the guy of their call center (that was supposedly looking for a 'solution) , he suddenly asked me where I was calling from (quite strange... I though they would see my profile). Then he has told me the same as to you all - "we're having a problem with access to our web hosting services from connections coming from Europe. Our engineers are working on it".

When I've asked when would they see an end to then problem, his reply was something that unfortunately I was expecting "I don't know sir, can I help you in anything else?"

I've also sent them two emails (one was Friday afternoon) to tech support, but not single reply.

I'm having this trouble since Thursday.

I'll post any news soon I get them!

TheLoad

  #24  
Old 01-20-2008, 09:26 AM
whipper whipper is offline
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I agree with you

QUOTE " We can get Network Solutions to act more urgently if we get this into the media and get some serious bad publicity for them. Can anyone estimate the number of people and businesses affected?

We should all write to the technology correspondents of all the newspapers and TV and radio companies that we can and give them the following story - please modify to your taste, cut and paste, and send it to as many as you can:

[B]NETWORK SOLUTIONS SERVICE IN TURMOIL

Websites hosted by Network Solutions throughout Europe and parts of America became inaccessible last Thursday and have remained so ever since.

Furious customers say that Network Solutions is providing no information about what has gone wrong or when it will be put right, and their customer service department is not replying to emails.

Meanwhile Network Solutions customers' own businesses are suffering. "

---------------------------------------------------------------------------

I am having the same problem, i can't access my site from europe.
3 days now, and not even a single answer concerning this problem.
Customers service don't even reply to me anymore( they never did anyway ), thus i got informed of the problems in this forum.
This is lame coming from network solutions.
I agree we should contact the press to get things moving.
Good luck all

Cheers

  #25  
Old 01-20-2008, 09:50 AM
lilkizzy lilkizzy is offline
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I finally managed to get through to a human on their phoneline and at the same time I received a standard email in reply to one I sent two days ago, basically saying they are working on the problem. Perhaps they are reading this forum.

  #26  
Old 01-20-2008, 09:51 AM
FinFid FinFid is offline
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Network Solutions Problem: access from Europe

Our site is also unaccessible from Europe. We have also phoned Network Solutions several times and they have been very vague about the nature of the "technical problem" their engineers have been trying to resolve for 3 DAYS! I asked them if the problem is of a bureaucratic nature and their response was that it is "mostly" of a technical nature. Take it for what it's worth. In addition there is no mention of it on their website and we have not received a single email from the (i.e., proactive action.)In summary, I find it highly unusual that this "technical problem" has existed for three days . . . and that the press is unaware of it.

  #27  
Old 01-20-2008, 10:59 AM
ranavank ranavank is offline
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My website techranger.com is also not accessible from London. Even not able to connect thru ftp, totally stranded.
Today Network Solutions support team replies to my ticket, but the answer is noncommital.

Reply from Network Solutions......
"Regarding your concern, although your Web site is resolving on our end, we have determined that some customers are experiencing issues accessing web sites from Europe. Our engineers are aware of the issue and are working diligently to resolve it as soon as possible. We apologize for the inconvenience that this has caused you and we thank you for your patience in this matter."

  #28  
Old 01-20-2008, 11:12 AM
broglet broglet is offline
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I am sending the following to as many newspapers as possible. Please would others do the same.

Dear Sir, Madam

Websites hosted by Network Solutions throughout Europe and parts of America became inaccessible last Thursday and have remained so ever since.

Businesses relying on their websites are in serious trouble.

But Network Solutions is providing no information about what has gone wrong or when it will be put right. Their ‘customer support’ department has been ignoring a deluge of emails requesting information. When telephoned they say “we have no information about what has gone wrong or when it will be put right”

For more information please contact me directly and/or visit http://www.webhostingtalk.com/showthread.php?t=664706

Regards

  #29  
Old 01-20-2008, 11:33 AM
whipper whipper is offline
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I am contacting few journalist that i know personally.

Good luck all

cheers

  #30  
Old 01-20-2008, 11:42 AM
404m 404m is offline
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Look for it on Digg.com soon.

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