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  #1  
Old 11-16-2007, 05:37 PM
cunni cunni is offline
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Unhappy

123-Reg.co.uk down?


Hi guys and gals, I dont know if its just me, but for some reason all of my domains that I host with there DNS service are currently unresolvable.

Is anyone else having issues with there domains with 123-reg?

Cheers
Dan.



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  #2  
Old 11-16-2007, 07:28 PM
rjkdesign rjkdesign is offline
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Yes I'm getting the same problem

  #3  
Old 11-16-2007, 07:51 PM
cunni cunni is offline
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Cheers for reply rjkdesign.

From my findings its been this way since 5:45pm (GMT)

I have had no pre-warnings about any DNS servers going down, Being moved, or even scheduled maintenance.

This brings me to the assumption that its a technical fault.

123-Support.co.uk is down also, So we can't raise a ticket.

If anyone know any staff/employees at 123-Reg could they please make them aware of the issue, and if they could find anything out that would be of a great help to.

Kind Regards
Dan.

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  #4  
Old 11-17-2007, 07:10 AM
magicmarine magicmarine is offline
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Wonderful Pipex

I have almost 50 domains registered with 123-reg and one way or another with email MX resolution etc it appears to have been failing for the last few days.

As of yesterday(Friday 16 Nov 07) it seemed to go down completely for all my domains except one on the server which is registered with a different ns supplier so I know its not my servers at fault.

This is typical of Pipex unfortunately they take over good companies (Webfusion... 123-reg ...) and run them into the ground taking away support and quality staff until eventually they have a C**p service.

As soon as they resolve whatever the problem is I am away from them, even thought it means stacks of work for me they cost to much with outages like this that we have no control over.

Can anyone recommend any good alternatives?

  #5  
Old 11-17-2007, 09:53 AM
igrove igrove is offline
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yep, still not working .. nothing on the 123-reg service status page either.

Great ...

  #6  
Old 11-17-2007, 10:01 AM
rjkdesign rjkdesign is offline
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Try some your 123 reg domains in megaproxy.com. It looks like the domains are starting to resolve

  #7  
Old 11-17-2007, 10:27 AM
cunni cunni is offline
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Well all 23 of my domains hosted with them are still down.

@magicmarine > I totally agree, they have killed a decent service.

Its happened also to a data center 1 minute away from my house. They got bought out by pipex and since they have cut jobs, closed down the data center and moved the business else where.

The best thing about that data center for me was that it was close i could go there when i wanted change my backup drives and I wouldn't have to worry about expensive trips to get there as it was less than a minutes drive.

Now i have to travel 1hour and 30ish minutes in the car to the nearest datacenter. Its all about money these days for pipex, i wish they would see the issues they have created!

*shakes fist @ pipex*

  #8  
Old 11-17-2007, 12:44 PM
cnapan cnapan is offline
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Angry Glad it's not just me!

My domains on 123-reg are all down too, including
areyoulocal.co.uk.

Their support domain is still down too (inside.123-reg.co.uk)

I can't believe it. It's the only thing they have to do for me.... I'm glad I didn't use them for my server stuff.

Can anyone suggest an alternative who can do decent email forwarding? (That's why I didn't move just yet - their email address formatting was very flexible for me)

  #9  
Old 11-17-2007, 01:10 PM
predatormc predatormc is offline
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I am experiencing exactly the same problem with all of my domains using their name servers. I've sent them an email, I hope they'll fix it soon.

I find it appalling that they don't have a backup server, or alternate power supply if there are electrical problems. If this was just general maintenance, I would have expected to be contacted about the downtime; especially as I've spent the last 2 hours checking the if the issue was with my web host.

Edit:

Quote:
Dear 123-reg Customer,

Thank you for your email we received on 17th November 2007.

We are currently aware of a problem regarding 123-reg nameservers which in turn is affecting the visibility of websites and services such as email and web forwarding.

At present, we have engineers looking into this as a matter of urgency.

Please be assured we are working to rectify this issue as a priority and hope to resume normal service as soon as possible.

Thank you for your patience in the mean time.

We apologise for any inconvenience caused.


If you require any further assistance, please don’t hesitate to contact us.

Regards,
Grace
123-reg Support
At least they were very quick with the reply. I appreciate that at least.
Let's hope they're back up soon.


Last edited by predatormc; 11-17-2007 at 01:18 PM. Reason: new info
  #10  
Old 11-17-2007, 01:36 PM
JenniH JenniH is offline
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I believe that this is much wider than 123-reg. It affects Webfusion hosting services and others too. For those who are unaware, Webfusion is a major hosting provider in the UK and is owned by Pipex (who also own 123-Reg I believe).

The status page at Pipex is here:
http://www.hosting-status.pipex.net/

At 17:30 you can see that we haven't had an update for over 5 hours. The last time I called I gave up when I was told the expected wait would be 25 minutes.

This isn't very good at all...

  #11  
Old 11-17-2007, 02:10 PM
cnapan cnapan is offline
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Post

Quote:
Originally Posted by predatormc View Post
I am experiencing exactly the same problem with all of my domains using their name servers. I've sent them an email, I hope they'll fix it soon.

I find it appalling that they don't have a backup server, or alternate power supply if there are electrical problems. If this was just general maintenance, I would have expected to be contacted about the downtime; especially as I've spent the last 2 hours checking the if the issue was with my web host.

Edit:



At least they were very quick with the reply. I appreciate that at least.
Let's hope they're back up soon.

Glad to have confirmation that they're on to the problem. It's also good to hear that it seems to be Pipex wide, as hopefully it'll be a top priority.



When I visited 123-reg.co.uk, not a mention of it anywhere, and the customer service number doesn't even work weekends

  #12  
Old 11-17-2007, 02:25 PM
cunni cunni is offline
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@JenniH
Ta for the info! I agree its very bad that its even happened, maybe they will book there ideas up after this! Its a very bad techical issue that been around for 24 hours now! Its not even in the slightest bit funny! And i doubt they will appologise for this!

@cnapan
Yeah, i noticed the weekend are classes as no support available. Highly shocking, I may move DNS servers after this is all sorted! DNS something which I would expect to work all the time and if there is an issue then its usually my own fault or my net connection and if thats the case I can deal with it, but even afraid.org is more reliable than this, its also free, and you get updates if an issue does arrise!

Come on Pipex get ya heads out of your arses and book up your attitude! Its not nice nor clever trying to run things they way you are doing so at the minute! I hope to god things get better!

  #13  
Old 11-17-2007, 04:43 PM
cunni cunni is offline
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Pipex have posted this on the status page:

Saturday, November 17 2007 @ 06:30 PM (GMT)
Contributed by: SupportSvr
Views: 0 The nameserver issue is still on-going it is being treated with the highest priority and hopefully will be resolved asap.

Thank you for your patience.

So nearly 28 hours later and we are still without NS services.

I seriously hope this gets fixed soon I dont want it to roll on into the week! especially with xmas on its way, If they think its going to be another 24 hours to fix I would really like to know as I will change the NS and then at least my domains will be online and working.


Thanks Pipex for the update though.

  #14  
Old 11-17-2007, 04:52 PM
JenniH JenniH is offline
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Join Date: Sep 2002
Location: UK
Posts: 505
I changed the NS of our sites hosted there this morning. Why? Because where there is vaguery (is there such a word?) there is usually potential for a very long outage.

If you look at every message they have posted it is vague: no specifics on the problem, and no hint of a recovery estimate. When that is the case, and when it proves impossible to extract anything approaching any detail, it often spells severe problems.

This long into the issue, and they are still telling us about priority and "hoping"... not exactly grounds for optimism.

I took the right decision, and if I was you Cunni I would be looking at your NS right now. Sods law of course says that as soon as you do that...

  #15  
Old 11-17-2007, 05:06 PM
cunni cunni is offline
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lol yeah, Well said though JenniH I know sods law all to well,

You are totally correct though, I should have taken your approch this morning to.

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