Web Hosting Talk : Advertising Forums : Industry Announcements : Providers and Network Outages and Updates : Jatol.com totally down [MERGED]

[valeriestw]

I have several websites hosted by Jatol.com. I've been with them for several years with no major problems.

Today all of my websites are down, and even the Jatol.com site seems to be down. I tried calling and got an "out of service" message. I found another number in various places and tried that, and the message machine sounds like an old lady. I left a message.

I can't find any announcements or news regarding Jatol going out of business or anybody else reporting outages. And I have run across a few other sites that say they are hosted by Jatol that come up fine for me.

Does anybody have any information re: Jatol being down or gone? I'm hoping this is just a couple of servers down, but it's really freaking me out that I can't get a hold of them either. Any info would be appreciated. Thanks!

[seva]

I'm a current customer of Jatol. Is it just me, or is their entire system completely down? No help, no main jatol.com page -- all dead. All of my sites are down, including cpanel access. Anyone have a phone number to call these guys? Getting no response from any emails sent to support.

[SLH-Ken]

Yep, down over here too...

[seva]

Originally Posted by PWRKen

Yep, down over here too...

Any clue as to what to do? I'm at a total loss here.

[Biju]

http://whois.domaintools.com/jatol.com

you can make a call to their number given there.

[seva]

Originally Posted by Biju

you can make a call to their number given there.

None of those numbers work. They are all either disconnected or wrong.

[3Essentials]

I'm not able to find any information either. Their main site seems down, searching in google only yields subpages which are also down. Does anyone have any other information on this?

[valeriestw]

I'm having the same problem. This is the first thing I've seen from anybody else. I searched for news to see if they had gone out of business or something, but can't find anything. I did, however, find several sites that claim to be hosted by Jatol that came right up.

So, I'm hoping against hope that it's just a couple of servers majorly down, including the one that hosts their own site. If not, I am so screwed.

[glace]

I had a look at some of the sites that claim to be hosted by jatol and that seems to be true... Those sites are really resolving to servers that have jatol in the hostname and they are using their nameservers.

This appears to be a partial outage. I.e. they may have servers in different datacenters and servers in one datacenters can not be reached for whatever reason. It could just be one of their servers breaking down or the datacenter may have suspended access to the server for an AUP violation etc. etc. That are just assumptions though.

[valeriestw]

Thanks. I'm keeping my fingers crossed that it's just an outage and not armageddon.

[markjut]

Down for me as well. How long have they been down for?

[bellgamin]

My site at Jatol on Aethelwulf is running now, after a few hours down. However, neither jatol.com nor its forum are online.

The sky is falling???? Sheesh, I hope not.

[valeriestw]

Well, their site was down last night, but mine wasn't. All of them have been down since I got to work at 8:00 am this morning (it's 3:44 pm here now).

[valeriestw]

Sure would be nice if they'd find a way to drop us a note to let us know they are working on it and hadn't just left the country or something. Surely there must be a way!

[Mr. Obvious]

Jatol's always been this way lol.. If I can find my friend (Who knows the people in Scottsbluff nebraska that run the joint) I'll tell him to give them a ring and see whats up

Cheers
Tyler - Your friendly Ex-Jatol customer..(They still haven't refunded my money yet..)