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  1. #1
    Join Date
    Mar 2004
    Posts
    89

    Server4You Bailed?

    Seems like the whole S4Y network is out. I can't ping nor resolve my hosts. Main S4Y site is not responding either. Anyone knows whats going on?
      0 Not allowed!

  2. #2
    when I call sales, it sales due to a large volume of calls, they cant take any more nad send me to a message machine, but it wont take messages
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  3. #3
    Join Date
    Aug 2002
    Location
    Illinois
    Posts
    847
    Some of the international sites are up. But, indeed the s4u main site is down.
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  4. #4
    Join Date
    Mar 2004
    Posts
    89
    Which sites are up? I just want to know if they are on the same network as the rest....
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  5. #5
    Join Date
    Aug 2002
    Location
    Illinois
    Posts
    847
    .de is up. Google them and see if you can find more international sites.
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  6. #6
    Join Date
    Mar 2004
    Posts
    89
    Oh i see, you mean those international sites. I thought you meant customer's int sites.

    Still down btw.
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  7. #7

    Server4You Bailed?

    Server4You network went down about 20 minutes ago. No network, no website, no nothing. And they're not answering their phones...
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  8. #8
    Join Date
    Jun 2004
    Posts
    2,852
    server4you.com ?

    http://dnsreport.com/tools/dnsreport...server4you.com

    It shows fine from there, but I cannot reach server4you.com
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  9. #9
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    how come they kept swsofts website up though?

    http://www.sw-soft.com/

    i thought it was on the same network or at least it used to be
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  10. #10
    Join Date
    Apr 2004
    Location
    Button Moon
    Posts
    491
    loads fine here in uk
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  11. #11

    Down

    Yes, they have been down for quite some time. No answer from them. I hope they've not gone bust and run away in the night.

    This kind of downtime and no phone support, notification emails sent, nothing.... totally unprofessional.
      0 Not allowed!

  12. #12
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    oh i guess there back up and running now, they told me in a chat window

    Steven Thomson: Hello. How may I assist you?
    gilbert: hey quick do you know what just happened to the network?
    Steven Thomson: it was a dos attack which was fixed already...
    gilbert: do you know on which part of the network?
    Steven Thomson: I have no idea....I just had a "fixed" message and that was it
    gilbert: ok thankyou
    Steven Thomson: np
    gilbert: have good rest of your shift hope stuff like this doesnt happen again
    Steven Thomson: you'r welcome
      0 Not allowed!

  13. #13
    Join Date
    Apr 2004
    Location
    Button Moon
    Posts
    491
    Quote Originally Posted by ex0034
    Yes, they have been down for quite some time. No answer from them. I hope they've not gone bust and run away in the night.

    This kind of downtime and no phone support, notification emails sent, nothing.... totally unprofessional.

    maybe you missed it but i can access the site fine, maybe its a problem on your end, have you done a tracert to find out if its a problem with the route your taking to get there?
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  14. #14
    Okay, S4U is now back up but running very very slowly. Very <edit>very very very</edit> slowly indeed (hit and miss).

    I hope they put some proper emergency support in place for the next time. At least an answering machine message telling us what's going on and and ETA.
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  15. #15
    Confirmed. They were definitely down for quite some time there. Had somone tell me around an hour and a half ago that mine was down.

    Also confirmed - Definitely up and running again, but extremely slow.

    So since server4you is one of the 99.999% uptime places that means we're well over 5 minutes of downtime. Do we get something special? I want a free month or two.
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  16. #16
    Join Date
    Jun 2004
    Posts
    2,852
    "I want a free month or two."

    lmao.
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  17. #17
    Still very slow there by the way.....
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  18. #18
    Luckily it was just 1 server on that network. We're packing it up now and moving it to one of the other networks I use.

    Looks like it was a router issue? Was told the route was not getting past New York. None the less, "do it once, shame on you - do it twice..shame on me"
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  19. #19
    Just got word from them that it was a DOS attack, the source of which they have identified.

    Surprised by that explaination as there was absolutely no response (not even the hit and miss or extreme delay you normally get with DOS). Unless of course they pulled the plug and cut the whole network off because of DOS against one machine there?????
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  20. #20
    I made a couple of posts about this in my log (one, two).

    If you don't read those you should at least hear the call one guy made to s4y. I think that's what a lot of us were experiencing.
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  21. #21

    server4you down dec 12 - 1800 CST

    Looks like server4you is down.. again. more problems? just offline for fun? DoS attack again? who knows!?

    anybody else notice or have info?
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  22. #22

    No access in UK

    Looks like their entire network is down. I can't get to any of my servers or any of theirs from within the UK.
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  23. #23
    Unbelievable! Their whole network is down and they have been pretty stable in the last 2 years that I have been with them. ddos attacks now and then but nothing major of this magnitude.

    I would like to know the root cause of the downtime also...
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  24. #24
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,601
    this should be in the providers downtime forum, not dedicated servers... mods?
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  25. #25
    yes, the entire network, including the server4you.com site and all control panel sites are down. and, of course, there is absolutely no way to reach them because they don't answer the phone. very very poor service in 2005.
      0 Not allowed!

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