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alphadesk · #**166** 12-07-2002, 08:38 PM

Quote:

Average customer rating: 4.78 out of 10 based on 68 votes

Do your homework about customers. Statistics will show over and over again that an unhappy customer will tell at least 9 people about their bad experince. Now a happy customer will on the average tell 3 people.

So based on based on real life studies, this number looks poor but actually is very good.

***SoftWareRevue*** · #**167** 12-07-2002, 08:43 PM

What real life studies are those? Where did you get your statistics?

My experience has seen just the oposite. Seems a person needs to be pushed to the brink of insanity before they end up bashing a host. While a lot of praise will come within a short time.

alphadesk · #**168** 12-07-2002, 08:45 PM

Dale Carnegie & Associates Inc.

I'm not talking about a study done for web hosting. I am talking about studies done for customers period. It still applies no matter what the business is. A customer is a customer.

Let me add that is the main reason to have the best customer service possible. I guarantee more will whine and moan than will praise. Hell that's really plays out in most life experiences.

Do your own study. Send out email to all your customers. I ask them if they are satisfied with your service. See how many answer back and what they say. The company I work for did ( 2nd largest publicly traded us electric company). The numbers were, for every 1 that praised or were satisfied 3 raised hell. After looking into the ones that raised hell 80% had been turned off for none pay at least once. Their fault not companies fault. A customer that feels they have been wronged will take the time to spread the bad word.

gmsmith · #**169** 12-09-2002, 12:17 AM

Well, I am a Powweb customer, who came across this site on a link from phpbb.com. My experiences with Powweb have been mixed. Overall, they advertise nice services for the price. In fact, I paid for a year of service with them. But, a recent run in with them left a bad taste in my mouth. My account was "suspended" for resource abuse, there was apparently a vulneratbility in the phpBB script that was easily remedied with a patch from the folks at phpBB. Anyway, instead of emailing me to notify me of the suspension, they just suspended the account, no notice. I happened to come across it in the middle of the day (8 hours after the suspension happened). When I called, to find out what was going on, the gentleman stubmled around for a bit then found that the account was suspended for resource abuse, to turn it back on, I needed to email the admins. I asked to speak to the admins, since I was on the phone with the office already and was told "the admins don't speak with clients." Okay fine, I can buy that, admins tend to be busy, so I email the admins, they turn the account back on and I make the modification to the phpBB script. I returned the email and asked if it was standard practice to not notify clients of suspended accounts, no response. The next day, I get a message asking "Has this been taken care of?", with a forwarded copy of yesterday's message about system abuse. I again, replied, yes it had been and asked if it was standard policy to suspened accounts with no notification to the client.

So the question isn't the suspension of the account, it is the level of customer service provided, or in this case not provided.

I have also had an account with Host Department, which I have been extremely satisfied with, no problems at all (I joined after the *****ing issues). And I am in process of moving my site over to Host Department because of the lack of customer service at Powweb.

kkimmel · #**170** 12-09-2002, 02:31 AM

Quote:

Originally posted by UmBillyCord
These are all good points. A host wouldn't be around if no one liked them. They have to have some customers that enjoy their service.

Yes it could. There is a certain percentage of the population that is too dumb to realize when they have been screwed or thinks that they arent being screwed when they ware.

Sylviam · #**171** 03-08-2003, 10:15 PM

I have a friend who's in the process of moving his site off Powweb due to new SQL restrictions. I visited the host's forum itself and although the moderators help the clients, the paid techs such as Starr seem to avoid answering client's problems and instead read off the same company line and they make changes without notice to the clients. Powweb would be a host to stay away from. Powweb is NOT the perfect hosting solution.

Sylvia

Davros · #**172** 03-09-2003, 05:47 PM

Guess what, I'm a new user and I'll have to say I had nothing but problems on powweb. I would not recomend them to my worst enemy.

Thier tech support sucks, thier forums suck because you'll never hear anyone who speaks the truth about thier poor service. The Mod's and Admins will delete it. Waiting to hear from Tech Support you'll turn blue.. They don't properly inform thier customers about expected system downtime for maintanance in advance unless you live on thier forums, and chances are you'll get a notice after the fact there. If you do get Tech Support or Customer Service you're sure to get the run around or the blame dropped in your lap. (If you get a reply at all) I had them for 3 months and the entire period was a nightmare.. I'll never make that mistake again!

My domain was down for several days one week, and if you add up all the other random downtime you can tack on another week for that! Various services like FTP, SMTP/POP3, SSL, HTTP are up down more than I consider tolerable. Their claims of being up 99.7% is a lie. Thier servers may reply to a ping for the monitors but that does not mean that they are processing requests properly for various services. I was getting random parse errors on CGI and PHP. They were blamed on my scripts of course, yet what I fail to understand is why a script that worked suddenly stopped without any changes made to it. It worked once it should work again right?

I'm glad to say that I've recently re-located hosts to Altera Hosting and I am a very happy customer. And, I'm actually paying MORE! I have had nothing but smooth sailing.. Absolutly ZERO problems.. If you are looking for a RELIABLE host provider and don't mind paying a few bucks more for QUALITY service, and to be treated like a valued customer like you deserve check out Altera Hosting (http://www.alterahosting.com)

I'm not an employee, or getting any cutbacks, I'm just an honest and happy customer. I'll gladly endorce a hosting service who provides a reliable service.

PowWeb just goes to show.. You get what you pay for.. Cheap Service! Don't get fooled into paying for thier service unless you have a disposable website. I can't imagine anyone making a living off a website hosted on them.

If you want to hear the truth and see just how many customers have nightmares about PowWeb check here:
http://powwebsucks.org You'll see that there are pleanty of valid complaints against PowWeb on there. I've done alot of searches on PowWeb since my nightmare has ended and unfortunatly, I've found out too late they've made quite a few enemys according to several sources.. I should have done my homework sooner and saved my money..

I'm still waiting for my refund from powweb and I'm begining to doubt I will ever see it.

BTW.. Alphadesk is a Mod on PowWeb's Forums.. Who know's he's probably getting some kick backs too.. So of course he's going to brown nose..

If anyone would like detailed and documented information of my troubles with PowWeb I'd be glad to share.

sprintserve · #**173** 03-09-2003, 05:51 PM

Thanks for the feedback. That does explains Alphadesk attitude.

alphadesk · #**174** 03-12-2003, 10:54 PM

http://www.powwebsucks.org/bbs/

Please do take the time to check this out. 22 post since 9/25/02
Read them and many of the 22 post are one person, the owner of the site.

-------------------------------------------------------

Yes I am a mod on the PowWeb forum. Here is a PM I recieved and answered today. Think I'll get a kickback from iPowerWeb.com

No kick backs. I do it to help someone that needs help. This is'nt the first or the last that has come to the PowWeb forum and got help when they could'nt get it at their own host.

--------------------------------------------------------

pony...is this you? Is this site hosted at PowWeb.com or Ipowerweb.com? 2 different companies. The "PowWeb house script" won't work for this site. You will have to set up formmail script in cgi-bin, config for your server at iPowerWeb. I don't know what your paths would be for there. If you can tell me I'd be glad to help.

<form method="post" action="/cgi-bin/FormMail.pl">
<input type=hidden name="recipient" value="info@indigart.com">

Domain Name:indigart.com
Record last updated at 2003-03-03 08:00:43
Record created on 2003/3/3
Record expired on 2004/3/3

Domain servers in listed order:
ns1.ipowerdns.com 12.129.206.202
ns2.ipowerdns.com 12.129.206.203

Administrator:
xxxxxx xxxxxx xxxxxx@frillys.net 61 07 49481056
frillys
lot 8 Paluma road
CannonValley,--,AU 4802

Technical Contactor:
Domain Manager admin@ipowerweb.com 310-314-1608
Ipowerweb, Inc
2800 28th Street Suite 205
Santa Monica,CA,United States 90405

Billing Contactor:
xxxxxx xxxxxx xxxxxx@frillys.net 61 07 49481056
frillys
lot 8 Paluma road
CannonValley,--,AU 4802

Davros · #**175** 03-17-2003, 03:31 PM

Quote:

Originally posted by alphadesk
[B]http://www.powwebsucks.org/bbs/

Please do take the time to check this out. 22 post since 9/25/02
Read them and many of the 22 post are one person, the owner of the site.

Another thing.. Check this out 'powwebsucks.com'. Although its a dead domain. A Whois will show it's registered by Andrew Te, one of PowWebs Admins!

LOL You know they've got to suck if thier own employees are registering domains like that! Or perhaps they know they suck and have made too many enemys so they're covering thier own arse.

Quote:

-------------------------------------------------------

Yes I am a mod on the PowWeb forum. Here is a PM I recieved and answered today. Think I'll get a kickback from iPowerWeb.com

No kick backs. I do it to help someone that needs help. This is'nt the first or the last that has come to the PowWeb forum and got help when they could'nt get it at their own host.

--------------------------------------------------------

Also a major brown noser.. Alphadesk can be found on practically every host rating service plugging PowWeb. Along with other members of the PowWeb staff such as Andrew and Lex.

I ask you.. How honest could a host provider be if thier own employees are posting positive reviews on a host provider rating system intended for customer input. Or if the same existing customers are using several domains on the same host to submit reviews in order to pad the polls.

Randall J. Berry
davros@mdgps.net
An official member of the geocaching.com cache approval team
The Maryland Geocaching Society
Maryland's Premiere Geocaching Organization
An officially recognized representative of Geocaching,
by the State of Maryland Department of Natural Resources.
Website: http://www.mdgps.net

susannad · #**176** 03-25-2003, 03:43 PM

good heavens !
this thread is still going around with the same comments being posted
haven't we had enough of the mods from powweb posting glowing reviews ?

Kimmikat · #**177** 05-02-2003, 11:58 PM

susannad,

I noticed that too, although this thread has really slowed down...

susannad · #**178** 05-28-2003, 10:49 PM

I had forgotten that I subscribed to this thread months ago - every now and then a reply pops up in my inbox - interesting

slowed down is the expression kimmikat, makes me want to poke a stick and stir it up a bit

MannInc · #**179** 06-02-2003, 01:17 AM

Can't believe people are still beating this ded host. PowWeb Suck. End of Story

***anon-e-mouse*** · #**180** 06-02-2003, 01:25 AM

Quote:

Originally posted by susannad
I had forgotten that I subscribed to this thread months ago - every now and then a reply pops up in my inbox - interesting

You shouldn't have any more after this one.

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