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  1. #1

    need experts help

    Hi all, my problem is that I've registered at DTS-NET hosting.
    The package I've purchased was for $25/year including free .com domain.
    Right after I've registered I began noticing the problems:
    -lack of support - It took them about a week to answer any help request I sent.
    -server crashes - so far I am aware of 5 times that the server and my website had crashed.

    at this stage they are not answering any of my emails for about a month already and they don't answer phone calls or get back on messeges, and today even my website had crashed again and I'm actually losing money on it already.

    What can I do? I'd be glad to transfer my domain, but I cannot ask them to change my servername for my domain cause they don't answer.
    Appriciate all of your answers.
    my domain name is: internet-casinos-information.com

  2. #2
    Join Date
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    Smile

    That's the problem when signning up with a host that throws in a free domain name ~ You can't get your domain name back until you can reach them and ask for it ~

    And there is a possiblity that they will not give it back to you because it comes with the package you signed up with them ~
    Last edited by YUPAPA; 09-18-2005 at 11:05 AM.

  3. #3
    what about legal advice? you think I should get one or it's a waste of time and just wait for a response?

  4. #4
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    Smile

    If you are getting huge profit from running that site, then you might want to seek for legal assistance ~

    Otherwise, if you are just starting that site which does not have visitors, then I think it is a waste of time and money for legal service just for getting back that $10 domain name ~

  5. #5
    Originally posted by dondor
    what about legal advice? you think I should get one or it's a waste of time and just wait for a response?

    try to get a response, try to contact Yahoo about the domain as well.

    Kevin
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  6. #6
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    Smile

    If they registered your domain under their own name, it would be even more difficult to get it back ~

  7. #7
    I do have profit from that site, but it won't cover legal assistance.
    and yes, I believe the domain name is also registered under their name.

    I'll wait 1 week to see if they respond before I'll contact a lawyer.


    thanks to all of you and watch out from them.

  8. #8
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    If I may say so, I hope you also learned your lesson. $25 per year including a domain name means this host is likely to be running on paper-thin margin or to vastly oversell their servers.

    And like in many other reported cases, you experience the same as others who choose this kind of low cost solutions: lack of support, poor uptime and numerous crashes.

    Do not hesitate to raise your budget. This is especially important if your site is generating revenues. Paying a fair price for a reliable host will give you a tremendous ROI on your money investment and your time investment in your site. I am sure you have better things to do than being frustrated with lack of support and site crashes.

    I hope you can get your domain back and wish you Good luck!
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  9. #9
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    Well put. I see this over and over: people sign up with some dirt-cheap host and get the domain reg from same.
    Then when they want to move on the real problems begin...

    The best remedy is to follow the old adage: "Better safe than sorry"...
    Meaning: do some research first to get some idea of a host's quality.
    AND to be safe: do not register the domain name thru the host.
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  10. #10
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    at this stage they are not answering any of my emails for about a month already and they don't answer phone calls or get back on messeges, and today even my website had crashed again and I'm actually losing money on it already.
    I do have profit from that site, but it won't cover legal assistance.
    I'll wait 1 week to see if they respond before I'll contact a lawyer.
    It seems to me that legal action is something you can't justify to yourself.

    While waiting for their answer, you could try and find out if Yahoo (the domain's registrar) or ICANN can help out in any way. You might have to provide some type of evidence that you paid for that domain.

    According to whois.sc/internet-casinos-information.com it would appear that the domain's registrant is an individual. Is that your name? If so, you might have a shot at getting control over it.

  11. #11
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    Originally posted by ldcdc
    According to whois.sc/internet-casinos-information.com it would appear that the domain's registrant is an individual. Is that your name? If so, you might have a shot at getting control over it.
    Dan, if you look at the e-mail address in the whois, it looks like it belongs to DTS-NET.

    Code:
     Admin Email.......... dtsnia@yahoo.com
    Simpli Networks, LLC :: http://www.simplinetworks.com :: Proudly 100% Owned.
    Providing Affordable Managed Cloud/VPS Servers & Server Management Solutions.
    We offer REAL 24x7x365 in-house support - proudly serving our customers since 2005!
    Want to learn more? Give us a call - +1 (844) 4SIMPLI or email sales[@]simplinetworks.com today!

  12. #12
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    Yes, I saw that. I didn't mean that he can transfer it out. If the host refuses to respond, he does need to get some evidence that the domain is rightfully his. He's in a pretty tough situation as far as I can tell. Having his name stated in the whois (even though the email address is not under his control) would only help.

  13. #13
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    Originally posted by ldcdc
    Yes, I saw that. I didn't mean that he can transfer it out. If the host refuses to respond, he does need to get some evidence that the domain is rightfully his. He's in a pretty tough situation as far as I can tell. Having his name stated in the whois (even though the email address is not under his control) would only help.
    Agreed.

  14. #14
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    $25 a year with a domain as well. It amazes me how people want to spend peanuts but get first class service and support. Even at a cost of $7 to the host for the domain, they are only then making $18 a year for the hosting. Converting that for me to GBP would be about £10 per year.

    I bet those same people that buy the cheapest hosting package they can find, don't buy the cheapest clothese they can find. I wish people understood that quality costs money. In the same way you wouldn't exepect to get a pair of Levi's for $5, or a BMW for the price of a Lada.

    As always, you get what you pay for.
    Mick Beeby
    www.reyaltec.com - Quality Helm Dedicated, Reseller & Shared Windows 2003 Hosting. UK & US based servers.
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  15. #15
    To clarify why I purchased that hosting package:
    I looked around for a while and checked other hosting companies websites to see what they offer.
    When I got to DTS-NET I found everything else I needed (I do need minimal hosting requirements) for this Site.
    Seeing that they offer 24/7 costumer support and actualy getting them on the first call attemp (as I don't live at the same country it's expensive calls) was assuring to me that I'm dealing with a serious company that is here long enough and has many clients (their PR on google is 5).

    And no the name that appears on the whois does not belong to me neither any other evidence of information.

    I've learned my lesson definetly, but I am still in quite a Jam.
    I will try to contact Yahoo to see if they can help me.
    mean time, my website is back online, so atleast I'm not losing money (except the $25 spent).

  16. #16
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    (their PR on google is 5).
    A high PR on Google really doens't mean anything when you're shopping online. All it tells you that the websites has a few links to it and has been online for at least a few months.

    mean time, my website is back online
    With a bit of luck, you won't see it down anytime soon. So, good luck!

  17. #17
    Ok, after a long time waited, I did not get any response (although they promise an answer with 72 hours) from ICANN regarding my domain and neither Yahoo or any other company could helped me redim my domains?
    Yahoo, by the way, sent me an email that said they want more information, after sending them all the information they simply ignored me and all the rest of the emails I've tried sending them.

    Now, I wondered if anyone of you knows if I will be able to register my domain once it expires, since I do not believe that DTS-NET will renew it?
    Will it ever be mine again?

  18. #18
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    Sorry to hear you faced such problems. Let's hope that a member here can give you more advanced advice on how to get control over your domain...

    Now, I wondered if anyone of you knows if I will be able to register my domain once it expires, since I do not believe that DTS-NET will renew it?
    Once the domain expires there is a so called redemption period while the domain is not yet available for registering. After that you can register it though.

    There are services out there that can help you register a domain soon after it becomes are available. If the domain is important to you, I would try to use such a service, otherwise you risk run a higher risk of losing it if someone has had his eyes on it.

  19. #19
    Thats my only hope now, since the site is still not that profitable for me to turn to an attorney and on 1 hand I want to keep promoting it and on the other hand why promote it and not move to a different domain name if I won't get anything out of it ( once the site is down for a few days it could hurt it's SERP ).

  20. #20
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    Dondor,

    I lost a domain a while back to a hacker and I had to go through hell to get it back, so I decided against it. But, if you really want it back, here's what you should do:

    1. Do a search on the web for the official agency that deals with stolen domains (since that is the case with you). I can't remember what its called, but, believe it or not, it's part of the UN. Maybe someone here can give you their website address. Alternatively, you can call Godaddy and ask them what the site is (that's what I did). The name of this organization might be on ICANN's website (icann.org?).
    2. After getting to that site, you'll need to fill out a long, complicated form. Do the beest you can on that. Submit it.
    3. You should receive a response from them, most likely asking you to redo the form since it's not correct. This email should have come back from an actual agent, so reply to it and ask for their phone number.
    4. This will be an international number to switzerland, where the HQ is. Call them up and settle it that way.

    You'll need some proof though, maybe your payment stub for it?

    I am 100% serious about this. I had to go through that same thing, but I never called since it was too much of a pain from the get go and I didn't need the domain that bad.

    Hope this helps.

    Good luck.
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  21. #21
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    dondor, welcome to the Forum and sorry to hear about the trouble you are having.

    Although it sounds like you did your due diligence before choosing a Hoster, looks like it didn't work out this time.

    My suggestion to your situation would be this;

    - get another Domain name that you Register yourself
    - find another Hosting and setup an account with the new Domain name
    - at the old Hosting account, setup redirection to your new site - meta-tag redirection should suffice

    May not be the best solution but does get you out of the pickle you are in now.
    One can only hope the new Domain name you get is better than the other one.
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  22. #22
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    Sep 2005
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    I do agree with Website Rob. The only thing I would add would be that you might be able to change the DNS servers for your domain if you can get access to it at DTS-NET. I'd still work it as Rob suggested though. You might also get DTS-NET eventually to allow you to transfer your domain (for a fee??), especially if you haven't antagonised them & aren't looking for your $25 back.

    Had a look at the DTS-NET offer & TOS & it is not obvious to me that you do own the domain name. I couldn't find any reference to customers owning & controlling the names registered as part of hosting plans; maybe I just missed it.

    It's is also not obvious that they will owe you anything if you do cancel - they could just say that the domain registration fee (included as part of the plan as a special offer) was $25.

  23. #23
    I think I will go at this point after ayksolutions advice and find that UN website, but before that non of you answered me and I'm sure 90% of you have more expirience than me - When a domain expire do I have a chance to take it back (I don't think they will renew it without getting paid for it)?

    oh, and Dormouse - no, there is no access to the dns name servers or anything to do with the domain name.

  24. #24
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    Quote Originally Posted by dondor
    I think I will go at this point after ayksolutions advice and find that UN website, but before that non of you answered me and I'm sure 90% of you have more expirience than me - When a domain expire do I have a chance to take it back (I don't think they will renew it without getting paid for it)?

    oh, and Dormouse - no, there is no access to the dns name servers or anything to do with the domain name.

    You can check this site out, I found it through ICANN. Not sure if this is it, but its close.

    http://gnso.icann.org/

    Also, when the domain expires, you'll lose it. If its a good domain, there could be another person already waiting in line for it.
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