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Thread: CI Host - Chicago Down [MERGED]
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10-02-2007, 07:46 PM #1Web Hosting Master
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CI Host - Chicago Down
CI Host's Chicago Datacenter (CDC-3) is down. Their network has been down since early, early this morning. See https://hostingsupport.com/networkstatus/ for updates.
They keep changing the ETA times. If its just a simple router upstream on their SONET Ring, there is still no excuse for it to be down this long. Also, where are their redundant connections?0
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10-02-2007, 09:02 PM #2Randy
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I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.
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10-02-2007, 10:32 PM #3Web Hosting Master
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10-02-2007, 11:42 PM #4Aspiring Evangelist
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have you called them for status?
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10-03-2007, 12:41 AM #5Web Hosting Master
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Yes. They say its a router. I find it interesting that the entire datacenter went down just after the first. And that its taken this long to fix a router and that they'd have such a bad single point of failure in the first place.
I am assuming thay CI Host didn't pay the bill with Equinix. I'm waiting for my colocated machine to come up so that I can pull my own MRTGs, get credit as I find a replacement.
I know that you get what you pay for, but its just a server for a couple of personal projects. I never thought that this would happen. Ah well. Live and learn I guess.0
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10-03-2007, 08:09 AM #6Aspiring Evangelist
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CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
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10-03-2007, 08:46 AM #7Web Hosting Master
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10-03-2007, 10:42 AM #8Web Hosting Master
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10-03-2007, 04:23 PM #9Junior Guru
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I heard they had a break in at the datacenter, can anyone confirm?
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10-04-2007, 10:41 PM #10New Member
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Yes they had a break in
No one from CIHOST will return our calls or emails.
I had to call chicago police department to confirm there was a break in.
Story is wishy washy but they did file a police report and had photos and finger prints taken.
we lost $15k worth of equipment0
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10-05-2007, 01:45 AM #11Web Hosting Master
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Last time this happened, I read that they didn't reimburse anyone either. Seems the security there is outstanding, isn't it?
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10-05-2007, 08:56 AM #12Managed Service Provider
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10-07-2007, 11:46 PM #13New Member
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I did a web search and found this thread. Awesome. I noticed my server (appx $4k) , colocated at the Chicago CI Host facility had been offline since early last week. Likewise, I was getting various excuses.. "There was a power outage".. "There is a router problem".. and ETAs that were all drastically incorrect. Finally I received a call in the afternoon on Thursday I believe, from Matthew Rappaport at CI Host. He told me there was a breakin and theft, there was a known weakness in the wall that the intruders used to gain access. An employee was alerted and when he showed up he was tasered. He believes it was an inside job but he doesn't know for sure. I was also given a detective's name and number as well as a case number -- Detective James Swick, 312-744-8263 Case #HN-623601
The detective basically told me that this CI Host facility is horribly insecure, he also thinks it's an inside job (all of the cameras/recording equipment were taken)
Matthew at CI Host offered to setup a temporary server for me, not even remoetly in comparison to the computing power of the server I lost. I was a customer for about 4 months.
I am consulting a lawyer and am completely prepared to take legal action against CI Host as they are obviously in gross negligence which is a violation of the contract.0
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10-09-2007, 03:42 AM #14New Member
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Class Action
Can you let us know what your lawyer says? This is not the first time this has happened. It kind of feels like a theme...something is not right here.
The detective said it seamed like an inside job.0
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10-09-2007, 10:34 AM #15Managed Service Provider
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wow this is insane....
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10-09-2007, 10:46 AM #16New Member
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I've been a customer out there for a little over a year.
When did a break-in happen before?0
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10-09-2007, 11:25 AM #17New Member
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For those of you that have lost equipment and cihost has not contacted you here is the info:
Police Report Number for this incident is HN 623601. The detective assigned to this matter is Detective James Swick, Area Three, Property Crimes, of the Chicago Police Department. Detective Swick may be reached at (312) 744-8263.
you may also want to contact cihosts legal department :
James M. Eckels jamese@cihost.com
CIHOST provided us a inventory sheet to fill out and fax in to them for the police department.
Nkrapf0
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10-10-2007, 12:27 PM #18Vice Cheese
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Isn't the equipment in locked cabinets?
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10-10-2007, 09:05 PM #19Web Hosting Master
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10-10-2007, 10:18 PM #20Web Hosting Guru
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Just terrible.
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10-10-2007, 11:46 PM #21Managed Service Provider
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10-11-2007, 08:11 AM #22Web Hosting Evangelist
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I was there briefly a year or so ago to pickup a client's hardware, and needless to say, I wasn't impressed. Though I didn't snap any pics, I do remember a lot of loopholes in security, mainly in their sign in and access measures to the floor.
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10-11-2007, 02:20 PM #23Web Hosting Master
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What a horrible situation!!!
Has anyone gotten any updates, compensation, anything from cihost at all?0
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10-11-2007, 09:23 PM #24New Member
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F$%k Me
I had ALL of my servers last year. It was a major disaster and cost me a lot of customers. And, I had the majority of my data backed up between servers and not off-site.
Now, I had two of my three servers stolen. Luckily the third server was left and am able to limp along as I try to weather this substantial financial hit again.
It has been a disaster. I can also say it has to be an inside job. It as the exact same M.O. as last time just a different, non-reinforced wall.
Like to know of who else got ripped off.
-j-0
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10-12-2007, 12:23 AM #25Managed Service Provider
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it's amazing that this isn't getting more press as this is the *SECOND* break-in they've had.
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