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03-15-2004, 11:00 PM #1Invented the Internet
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Site got slashdotted...user insults us
His site, a php blog mind you, gets slashdotted and promptly slows the server to a crawl (not just bandwidth, but resources). Obviously we suspend the site ASAP - and he's more than a little upset about it.
He feels that our servers must be overloaded (or just plain crap) because it can't handle the added load of his site being listed on the main page of slashdot.org. I've tried to explain to him that its NOT a bandwidth issue alone...but resource-hogging that negatively affects everyone on that server. He doesn't get it.
This is actually the second time his site has been slashdotted, and it was suspended. I've politely suggested he upgrade to a dedicated server, from his regular hosting account...which went over like a lead balloon.
Anyway, I guess I'm asking for sympathy or similar experiences.
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03-15-2004, 11:23 PM #2Web Hosting Master
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- Jul 2002
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- London, United Kingdom
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Sympathy .. help yourself, i've a bucket full of it, take as much as you need.
Similar ... one of our clients got mentioned on capital radio breakfast show - server normally doing 150kbs started peaking @ 18Mb/s - offered to take it down or charge them .. "keep it up *please* keep it up" was their answer... they got a big bill for 2 days hammering
Idea ... catch the referal ip, and redirect to a framed version of the site with your and googels ads top and bottom - that way AH earns some cash and gets some exposureRob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
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03-15-2004, 11:27 PM #3Web Hosting Master
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- Nov 2002
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- Hot, hot Michigan...
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Hah, we got away lightly a couple months ago. A 'second level' slashdotting, on a sunday early in the morning with a not-as-popular article (digital camera of some type).
We actually got hit harder with fark, someone posted a mirror for some pictures.. A few maxclients notices, but she stayed up.
Most of the sites that get slashdotted/farked real easy are mysql-laden, in my experience. Were these blogs pulling from mysql, or were they the type that generate a static page per update?
Not looking forward to that first true slashdotting though.Ion Web Services/TronicTech
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03-15-2004, 11:29 PM #4Retired Moderator
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- Jun 2003
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I feel you. We had a customer whose phpBB forum slowed the server to a snail's pace on a daily basis because of the number of users he had + the number of hacks he'd installed. When we suspended the account he screamed he was losing "Tens of thousands of dollars in ad revenue" every day it was down. We explained the problem and suggested he upgrade to a dedicated server so he could use all the resources he wanted and not have to worry about the other users.
His reply? "You all must be a bunch of monkeys who don't know how to run a server or a business if you're trying to get your customers off of your servers."
He left the next day Never got a chance to ask him how he pulled in so much ad revenue with a forum about Britney Spears LOL. Oh well...live and learn.<?php echo "Signature here"; ?>
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03-15-2004, 11:35 PM #5Web Hosting Master
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- Aug 2003
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- USA
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I hear Britney Spears is popular
150kb/s to 18MB/s!?!?!?! That is the slashdot effect!CybexHost.com - Shared and Reseller Hosting Solutions on cPanel/WHM Linux Servers
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03-15-2004, 11:46 PM #6WHT Addict
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- Sep 2003
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- 134
Good grief 150kbs to 18MBs that is a huge increase
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03-15-2004, 11:50 PM #7Web Hosting Master
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- Jun 2003
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- UK
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Best option I've found with this is to put network rate limiting on. Everyone gets to view the site (slower) but keeps the server up
RusRuss Foster - Industry Curmudgeon
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03-16-2004, 01:12 AM #8Too smart for her own good.
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- Feb 2004
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Tina, all I can say is ---ugh---
Kudos to you for protecting the interests of your server.
Bailey
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03-16-2004, 01:14 AM #9Account Disabled
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- Apr 2000
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- 1,726
anytime we suspend customers for high resource usage, and the best interest of other customers, they come into WHT and whine and cry...go figure...
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03-16-2004, 01:18 AM #10Web Hosting Master
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- Mar 2003
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- Duluth MN
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As soon as I start getting customers that are liable to be slashdotted/farked/whatevered... I might set up a separate server just for that. As soon as the onslaught comes, dump a static version of the site onto the the dedicated with a special "Hostedby:" bar on top with some ads. Then replace the index file with a redirect.
Write that into our AUP and the default alternative for those events. If they would rather not have that happen, then their site can be suspended, or they can move to another host, and wait for the DNS resolution...
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03-16-2004, 01:24 AM #11Web Hosting Master
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- Feb 2002
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- Australia
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- 24,027
We had a client that one of his sites got mentioned [the site owner was being interviewed on the air] on some USA syndicated talk show. It was a political show, and the site was a protest site against one of the TV networks, for that Ronald Reagan TV show they made, but never aired.
Pretty much killed the server. Had to remove the site completely from the server. Although us web hosts understand the logistics behind this, hosting clients don't understand and it's up to us to educate them as best as possible.
Of course not all clients want to understand the limitations of the server etc. Our situation eventually worked out well. Although the client was a bit miffed for having his site pulled, he eventually understood our reasonings, and that took some rather lenghty explantions from me and a HTTPme sysadmin.Last edited by Aussie Bob; 03-16-2004 at 01:28 AM.
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03-16-2004, 01:56 AM #12Web Hosting Master
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- Sep 2001
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- Texas
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- 878
Originally posted by jvds
Best option I've found with this is to put network rate limiting on. Everyone gets to view the site (slower) but keeps the server up
Rus
Thanks,
LamarGoing out of business in our 10th year.
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03-16-2004, 02:26 AM #13Web Hosting Master
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- Sep 2001
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- Texas
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Oh....and Tina, you do have my sympathies!
-LamarGoing out of business in our 10th year.
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03-17-2004, 12:10 AM #14Junior Guru
- Join Date
- Jan 2004
- Posts
- 176
Another view...
Tina,
I am not saying you did anything wrong, but it would suck if I was the customer and after years of waiting, scrounging, and begging, my blog was shut down the day after I hit the big time. My blog (shameless plug) is actually on one of your servers (Luna), I think its the only thing left I have running there.
Do you have all your MySQL databases on another server? or on the actual hosted server (I cant remember). That could make a difference to how his site responded. And you did not share actual bandwidth numbers either.
If it was my customer, and I had a back up server, I would have moved him there temporarily (for the sake of the other server residents) and gave him the option of paying the extra bandwidth per month, or uping his plan, or shutting the site down tomarrow. At that point, I would have made it his choice, that way no matter what he choose, he is still making the choice. It takes the pressure off of you.
But if you did not have the resources to do that, you need to protect everyone else on the server. So I am not saying you did the wrong thing, its just that I could feel for the guy a little. Hate me if you will, and please when I hit the big time, please don't shut my little blog down. Slashdot here I come.Last edited by vantasticman7; 03-17-2004 at 12:16 AM.
"Beer is proof that God loves us and wants us to be happy" -- Ben Franklin
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03-17-2004, 12:28 AM #15Aspiring Evangelist
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- Mar 2004
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- 407
what does slash dotted mean (I am new). Is it that a site gets a ton of hits in a short period of time?
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03-17-2004, 12:29 AM #16Account Disabled
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03-17-2004, 12:31 AM #17Junior Guru
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- Jan 2004
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- 176
Slash dotted means...
being mentioned on slashdot.org , its a popular tech site and anyone who gets linked there gets a ton of hits. A ton."Beer is proof that God loves us and wants us to be happy" -- Ben Franklin
Twice Tied Laces
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03-17-2004, 12:44 AM #18Web Hosting Master
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- Oct 2002
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- Behind You
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- 791
Some quick suggestions.
1. If they are running nuke or the likes, there is nothing you can do about the load, unless it is just the front page, then take the output and create index.html and leave that up. But any interior nuke links are killers since they still want to process that way.
2. Block everyone with slashdot in the referal. We notify the site owner, and then place an htaccess file in place that does that.
3. If users images are on fark etc, we help them block hotlinking.
If a site is not that graphic intensive and just serving a static page, getting mentioned on slashdot shouldn't kill it.
When I break it to them - either we do this or that - or suspend the site, they understand.
Chet
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03-17-2004, 02:11 AM #19Web Hosting Master
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- Nov 2001
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Yeah we've had a few slashdotted sites, and another that got "Unscrewed". Most times there's not much you can do about it, we normally make a quick mirror of the site on an empty(ish) server and hotwire the DNS to point at the new server for the www.domain.com dns and then make the site on the old server simply redirect to the new server via http://IP/~blah/ and that usually does ok. Maybe load slashdot, find the actual url being hit and put a redirect for it to a nasty note to slashdot asking them to give SOME kinda warning before they link to a website...
Gary Harris - the artist formerly known as Dixiesys
resident grumpy redneck
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03-17-2004, 02:28 AM #20Aspiring Evangelist
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- Dec 2003
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- 419
Point the address to a static version of the page with no images and you'll be fine. I read a Pentium 300 MHz server survived a slashdotting this way.
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03-17-2004, 02:56 AM #21Web Hosting Evangelist
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- May 2002
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- Sweden
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Every year, starting at two weeks before Halloween, one of our servers gets spooked out because of http://www.carvingpumpkins.com/
Puts an extra strain on the server. Last halloween we where prepared though. As we knew what was going to happen.
:-)Last edited by Maximiliam; 03-17-2004 at 03:02 AM.
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03-17-2004, 05:28 AM #22Web Hosting Master
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- Feb 2004
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how many hits do you think an average slashdotting will give a site?
Also, I have been to slashdot.org, and it has a terrible design...how the heck did it get popular? If I started a site with that design I know what you guys would say
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03-17-2004, 05:45 AM #23Web Hosting Evangelist
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Nerds does not require design, you should know that :-)
I like to help
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03-17-2004, 05:59 AM #24Web Hosting Master
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Originally posted by Maximiliam
Nerds does not require design, you should know that :-)
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03-17-2004, 06:04 AM #25Retired Moderator
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Originally posted by Sizzly
Point the address to a static version of the page with no images and you'll be fine. I read a Pentium 300 MHz server survived a slashdotting this way.Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
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