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01-21-2010, 10:38 AM #1Junior Guru Wannabe
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Beware gaming-solutions.com selling plans that they don't have
Hi,
Ok, I don't know actually how to describe this. I think it's more like a fraud in my opinion.
A week ago I ordered 2 small plans , each with dedicated IP's, they have set up the account quickly , I didn't noticed at first, but they have set the to plans on 1 shared IP.
When I asked the support what is wrong, they told me that they are ran out of UK IP's, and are waiting for new ones. I said OK.
Then each day afterwards, they came up with lame excuses. My passion has ran out today and I asked them to cancel my accounts and give me a refund. How was I surprised when they refused to do that, and were starting telling me something about there T&C and other BS...
I mean the guys selling something they don't have, making money from it. I think it's against the law or something to do this kind of stuff.
Please suggest me what to do with this situation, it's not a matter of 10$ that I payed to them, but it's a matter of principle.0
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01-21-2010, 10:46 AM #2Junior Guru Wannabe
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Hello Maxim
You signed up to web hosting 5 days ago, We have only had the query about the dedicated ip yesterday evening, I said to you then i will look into the issue, We have informed you 1 time (that being 10 minutes ago (now)), Not lots of days, the problem, and we have informed you of the solution being we will issue you with the dedicated ips soon once they are issued to us, We have offered to transfer your account to our USA server where we have dedicated ips for you, but you refused this offer,
I have also said to you, i will provide you with free web hosting untill the dedicated ips have been issued, but again you refused,
CheersRegards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 10:52 AM #3Junior Guru Wannabe
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01-21-2010, 10:54 AM #4Junior Guru Wannabe
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By the way forgot to mention . I ordered a UK IP's from them.
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01-21-2010, 10:56 AM #5Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 10:58 AM #6Web Hosting Master
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01-21-2010, 11:00 AM #7Junior Guru Wannabe
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muxir says:
if you won't give me a refund, i'll make a thread like this: http://www.webhostingtalk.com/showthread.php?t=904434 on all hosting boards, telling how lame you are
you screwed me, and this is not a T&C and other ********
by the way a have means to make this thread no1 at google, if you would look for seo-host.com
muxir says:
i'll find a way to teach you a lessonRegards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 11:01 AM #8Junior Guru Wannabe
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Again, this is not an excuse.
No one was threatening you or your company. You are doing unlawful things, and your potential customers should be warned.0
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01-21-2010, 11:06 AM #9Junior Guru Wannabe
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01-21-2010, 11:07 AM #10The Webhost
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You use WHMCS and you separate your US and UK services as two different products. Under add-ons you can un-select the UK servers/services from the dedicated IP addon... That'd stop people from being able to purchase an IP for UK X package. In case you didn't know.
http://wiki.whmcs.com/Addons_and_Con...Product_Addons
So yes, you can limit it. As with your argument with the OP, I'll just wait..███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 11:10 AM #11Junior Guru Wannabe
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01-21-2010, 11:10 AM #12Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 11:14 AM #13The Webhost
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███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 11:15 AM #14Junior Guru Wannabe
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Thanks to TSH-Nathan for the help, but please don't offtopic. This is not a thread on how to use WHM.
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01-21-2010, 11:20 AM #15The Webhost
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███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 11:20 AM #16Web Hosting Master
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01-21-2010, 11:24 AM #17Web Hosting Master
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Until the host breaks their Privacy Policy to post such text.
Honestly, the host is not in the wrong in this case. It's not a matter of them selling a product that they don't have -- it's simply temporarily out of stock.
Most datacenter facilities won't issue IP address blocks outside of business hours, and it sounds like the OP has taken things a bit too far.
My advice? Calm down and wait a day for the IP address.
It's no life or death situation, and in the end, you will receive the product.
Now, if it's never delivered, that's another story. However, in this case, the company is attempting to provide you the product of which they have sold, but you are not even providing ample time for them to produce the product.
They have not broken a single law, and I fully stand by them in this situation -- especially since this is a common occurrence.█ Matthew Rosenblatt, and I do lots of things.
█ Used to be a full time server administrator, now I help build cruise ships and inspect homes.
█ My company, Ferrell Solutions, specializes in home inspections and property management.
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01-21-2010, 11:27 AM #18Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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01-21-2010, 11:45 AM #19Junior Guru Wannabe
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So, my dear Hosters, in your opinion selling plans that you don't have is right or wrong?
I am talking from the point of view of a customer, not as a hoster0
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01-21-2010, 11:52 AM #20The Webhost
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They are not selling a plan they didn't have, the sold you an addon which they currently do not have in stock. Whilst this is not the best way to do things (I would personally disable the add-on if not available), its not the end of the world.
If they had said nothing to you and were not replying - I could understand where you were coming from. However, the company has offered you free hosting until the dedicated IP gets assigned to your account.
I know you feel hard done by, but the company has done their up most to try and apologise for the problem. It's not like they're refusing to give you you're IP.
RIPE (the EU version of ARIN) is a bit harder to work with than ARIN (rightly so IMO).. In the US you can get IP's pretty freely, however, RIPE require details of the IP usage. [correct me if I'm wrong about ARIN]███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 12:00 PM #21Junior Guru Wannabe
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01-21-2010, 12:02 PM #22Aspiring Evangelist
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Be careful which bridges you decide to burn here... don't whine over something so trivial. Everyone here is around to help and attacking someone and exaggerating the information is going to get you no where fast.
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01-21-2010, 12:06 PM #23The Webhost
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███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
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01-21-2010, 12:08 PM #24Junior Guru Wannabe
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01-21-2010, 12:14 PM #25Junior Guru Wannabe
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Regards Liam
Owner/Founder Of Gaming-Solutions
E-mail/Msn: Liam@Gaming-Solutions.com
UK & USA Hosting - Dedicated Servers - Game Servers - Voice Servers - Web Hosting0
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