Sonicwall VPN Client

I got a problem where mine is stuck acquiring an IP. I have a 64bit OS so I have to use Vmware 32bit os to use the program and my firewall is setup to be open for that particular VM but still it cant grab an IP. Ive left it enabled for around 30 mins it doesn't time out or stop or error. Someone else uses it who is in another location and was in the system yesterday so I'm not sure if she had any issues but said she had no problem getting in so it must be my setup. Anyone have experience with this program?