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Thread: 2CO unknown charges
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04-07-2012, 04:49 PM #1Web Hosting Master
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2CO unknown charges
Hi all,
Just noticed on my 2CO account unknown charges, as I had no refunds or chargebacks, the 2CO sent the payment on 2012-04-04, no transactions was made for last 3 days and it was $0.00 balance yesterday and day before, but today it's $-9.34 for no reason.
I have opened ticket to investigate internal scam and terminate 2 account as I don't wish to curry on business with scammers, I hope in 5 days to get reply as they sucks for support.
Personally, I don't recommend the 2CO to anyone as the following reasons:
1) their fraud review system is commercial slogan only - in reality it don't work
2) very slow support
3) unknown charges
4) ridiculous charge per transaction (more than 5.5% + $0.45) and suspicious rate for exchange to various currencies for no reasonExplore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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04-07-2012, 05:02 PM #2Web Hosting Master
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I have noticed what they have done, I have transaction on 2012-04-02 which I have requested to re-check, as it was mismatch of IP address and customer country, they cancelled transaction straight away and refunded money, so this amount never appeared on my account and now the refunded a second time using my account balance - this is 2checkout internal fraud.
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04-07-2012, 05:44 PM #3Web Hosting Master
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Although I usually advise against them just because of their high fees I have never had a problem with them, friendly and knowledgeable support via phone and though its not a primary payment option we are up front with, when it is used there's no problem. Their Fraud check system seems to work very well.
Perhaps claiming "unknown charges" and "internal fraud" without knowing what happened is the wrong way to go. Pick up the phone and call them, I am sure 2Checkout will help you out, everyone makes mistakes. I think its ridiculous that you would make accusations like that without knowing the details, then come back and repost that it has "something" to do with a recent transaction.█ hostingcove.com | Tennessee Based Hosting Provider.
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04-07-2012, 08:01 PM #4Web Hosting Master
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They have always worked wonders for us, we process thousands of dollars weekly and never have issues with them
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04-08-2012, 10:05 AM #5Web Hosting Master
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Perhaps claiming "unknown charges" and "internal fraud" without knowing what happened is the wrong way to go.Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
VPS Price Match Guarantee on: All our range of DDOS protected XEN HVM VPS
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04-08-2012, 10:11 AM #6Web Hosting Master
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Frank Laszlo - Developer
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04-08-2012, 10:32 AM #7Web Hosting Master
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Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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04-08-2012, 04:19 PM #8Temporarily Suspended
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Have you tried tweeting them? https://twitter.com/2checkout
We also have a positive experience with 2Checkout, and process multiple hundreds of transactions daily with them.
1. Yes it does work, a few does slip through however for the most part it's decent. We save thousands per month in chargebacks just for their fraud review feature - can't imagine how much we would of lost by using a different merchant.
2. They offer phone support, which was very helpful in my opinion.
4. They offer discounted fee structure for those who do many transactions with them, all you have to do is contact them.Last edited by Kevin Hillstrand; 04-08-2012 at 04:22 PM.
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04-08-2012, 04:34 PM #9WHT Addict
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I see mine has now -10.XX USD
Last week it was 8$ :OE5 V4 10Gbit SSD VPS Coming Soon in Dallas,TX - Enterprise VPS at fraction of cost! .
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04-08-2012, 04:51 PM #10Web Hosting Master
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Shahaz: Your what? What are you referring to in relation to his thread?
Tangent:
I still think its completely unacceptable to start this thread and add the tags that are attached when you have not even called them. What if someone did that to you?█ hostingcove.com | Tennessee Based Hosting Provider.
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04-09-2012, 03:04 AM #11WHT Addict
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i was talking about my 2CO account
I had given a full refund of 340$ to a client and it had 8+$ when i closed it and when i logged in Yesterday i see now as -10.xxUSD ..E5 V4 10Gbit SSD VPS Coming Soon in Dallas,TX - Enterprise VPS at fraction of cost! .
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04-14-2012, 02:06 PM #12Newbie
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Had very bad experience about them.
Fraud system is not efficient and they really do lot of unknown charges to account.
Mine is currently at -317usd to be exact and it's a joke!
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04-16-2012, 02:30 PM #13Server sales professional
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ANy good 2CO alternatives?
Good fraud check + small charges from transaction?
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04-16-2012, 02:39 PM #14Web Hosting Master
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2Checkout's fraud check is better than most, and if it's something that you are not happy with, then maybe have your own measures in place that you trust?
And their email/ticket support is not always the fastest but they are very helpful when you do call them.
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04-16-2012, 05:32 PM #15Disabled
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We personally use Maxmind with 2checkout to double check for fraud.
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04-16-2012, 06:27 PM #16Web Hosting Master
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The end of story: I have closed 2 accounts with 2CO, the fraud system is joke as I do much better verification (Example: IP based in Italy, customer address is South Africa - definitely fraud, their system accepted the order as perfect order).
The unknown or higher exchange rate when they do convert the order to USD from GBP and back to GBP as UK banks accept in GBP currency, I am loosing more money per order = for international sellers the charge more than 5.5% + $0.45 as stated on their website.Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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04-17-2012, 12:11 AM #17Web Hosting Master
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Perharps these could be paypal related refunds?
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04-17-2012, 03:58 PM #18Disabled
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I don't know why you are thinking so bad About 2CO Fraud protection as it works as a charm! You probably need to reconsider the sources of your clients.
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04-17-2012, 05:13 PM #19Quality Web Hosting Matters
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We have got only 1 chargeback so far. Anti-fraud of 2Checkout seems descent.
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