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04-11-2008, 12:32 PM #1Web Hosting Guru
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- Feb 2005
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Geekrack given up? All dedicated servers are now in the hands of Burst.net
This seems a bit strange:
We are pleased to make the following announcement. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc. We have worked a comprehensive deal in order to provide you our consumers with both the technical and billing support. All dedicated services clients will now be directly serviced by BurstNET Technologies, Inc., the data center your service is currently provided in. Nothing needs to be done at this time on your part; however we would like to make you aware of just a few things. All contact/billing information has been released to BurstNet in order to efficiently service your account. There are just a few urls that I would like to make you aware of at this time as well.
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04-11-2008, 12:33 PM #2Web Hosting Master
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Why exactly are they "pleased"?
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04-11-2008, 12:36 PM #3Web Hosting Guru
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- Feb 2005
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- 299
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04-11-2008, 12:37 PM #4Disabled
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- Dec 2002
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- chica go go
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Domain Name: GEEKRACK.NET
Registrar: ESTDOMAINS, INC.
Whois Server: whois.estdomains.com
Referral URL: http://www.estdomains.com
Name Server: SRV1.GEEKRACK.NET
Name Server: SRV2.GEEKRACK.NET
Status: ok
Updated Date: 23-mar-2008
Creation Date: 10-aug-2007
big shocker here.
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04-11-2008, 01:58 PM #5Evenly Divided
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- Aug 2001
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- 4,028
Does this mean GR is out of the dedicated industry or they'll sell and Burst will support?
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04-11-2008, 02:00 PM #6Junior Guru
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- Mar 2008
- Location
- UK.
- Posts
- 225
Mekhu, from the sounds of it - they're out.
Current Status: Coming up with ideas for a new SaaS.
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04-11-2008, 02:00 PM #7Web Hosting Master
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- Apr 2006
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- United Kingdom
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- 618
It looks like they've gave Burst all the details of their clients and from now on, Burst will be taking payments and continuing the service for those clients with GeekRack.
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04-11-2008, 02:02 PM #8Custom Hosting Master
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- Jan 2007
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- 2,602
Good to know this, as they were not able to offer a good enough service level but Burst should live up to the task. Better to deal with a direct service provider than resellers that don't live up to their offer.
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04-11-2008, 02:04 PM #9Web Hosting Guru
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- Feb 2005
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- 299
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04-11-2008, 02:24 PM #10Junior Guru
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- Dec 2007
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- 207
If you look at the email (spoke with a friend that is a customer), they are just doing all the support for GeekRack, GeekRack will still sell, and keep the current clients.
EDIT: Please post the whole email, so that people do not get confused next time.Last edited by blowouthosts; 04-11-2008 at 02:24 PM. Reason: edit
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04-11-2008, 02:26 PM #11Junior Guru
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- Mar 2008
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- UK.
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- 225
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04-11-2008, 02:29 PM #12Junior Guru
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- Dec 2007
- Posts
- 207
So that they could verify that it was the client? If they didn't how would Burst know who has what?
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04-11-2008, 02:30 PM #13Web Hosting Guru
- Join Date
- Feb 2005
- Posts
- 299
Dear GeekRack Client,
At the request of our reseller, GeekRack Networks, BurstNET™ has accepted transfer of of your service direct with our company---effective immediately.
BurstNET Technologies, Inc is the data center your service is currently located at, and the owner of the equipment/network/facility providing service to you.
BurstNET™ will be invoicing your server/service based on the same price you were previously paying with GeekRack.
Your first invoice will be for the same service renewal date as with GeekRack, and service will be provided at no charge up until that first renewal date (as many of you have already paid for the current service period) from our company.
We cannot honor any long term payments to GeekRack, if such were made, as such issues are between their company and yourself, however, we will provide service to you during the current service period as a courtesy.
Now that the service is transferred directly to us, any support related issues you may have been having should cease, and you will have the peace of mind that stable and secure service will follow.
Your IP address(es) should not change, and you should not see any service interruption due to this procedure.
BurstNET™ will be processing the transfers, and updating all contact/support/billing information into your name---as provided to us by GeekRack.
You will receive several contacts from us following this email, during the transfer process, including a service welcome letter, billing account details, and invoicing details.
----------------------------------------------------------------------------
Our support staff is available 24/7. For general support needs, we have two contact options available:
1) To contact our support staff via AIM, we can be reached under
the screen name: BurstNET
You can obtain a free copy of AIM at: http://www.aim.com/
2) You can also request support via our ticket system.
Please open a ticket by:
* e-mailing support@burst.net
OR
* https://support.burst.net/
Note: For emergency reboots, please email reboots@burst.net or open a Priority 1 ticket.
To provide you with faster service, please include all necessary information:
* root/admin password
* domain name(s)
* a description of the problem or assistance needed with as much
details as possible, including how to reproduce the problem (if
applies)
This will speed up the support time by allowing our technical support staff to immediately begin diagnosing the problem.
If your contract includes phone support or for an emergency reboot, please
contact us (any hour of the day, everyday) at:
Toll Free: 1-877-BURSTNET
Phone: 1-570-343-2200
Fax: 1-570-343-9533
Note: Basic Managed clients do not receive phone support. Emergency reboots are the exception.
----------------------------------------------------------------------------
If you wish to cancel a service or feature, per our standard cancellation policy, please submit a cancellation form at the following location: https://secure.burst.net/orders/db/cancel/form.shtml
----------------------------------------------------------------------------
In order to receive additional IP addresses you would need to fill out the IP Order and Justification form available at:
https://secure.burst.net/orders/db/ips/form.shtml
----------------------------------------------------------------------------
Information on our Terms of Service, SLA, and AUP/TOS can be found at:
https://www.burst.net/policy.shtml
---------------------------------------------------------------------------
We sincerely hope that you continue to utilize our service, and can assure you that you will be satisfied with the service levels following switch directly to us.
We thank you for your past business, and hope that you continue to allow us to service your hosting needs!
Please feel free to ask any questions that you might have, by responding to this email, which will open a ticket in our Customer Service Dept...
Warm Regards,
BurstNET™
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04-11-2008, 02:30 PM #14Web Hosting Master
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- Mar 2003
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- Canada
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- 9,072
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04-11-2008, 02:35 PM #15Junior Guru
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- Mar 2008
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- UK.
- Posts
- 225
From seeing the full email, dedicated servers have passed to BurstNET - GR are no longer involved.
Current Status: Coming up with ideas for a new SaaS.
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04-11-2008, 02:37 PM #16Web Hosting Master
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- Aug 2003
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04-11-2008, 03:42 PM #17Aspiring Evangelist
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- Dec 2004
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- Netherlands
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- 384
LOL.
My apologies,
but this is just amusing.
A few weeks ago they were going on about how good they were and that they had a long-term business plan and now they are gone :')
Hope the clients will have a good service with BurstNET.
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04-11-2008, 04:04 PM #18Disabled
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- Mar 2008
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- UK
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- 17
Maybe this was the long term business plan? LOL
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04-11-2008, 04:11 PM #19Web Hosting Guru
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- Mar 2006
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- Ventura CA
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- 321
On the bright side.
They did not leave any one stranded (no server access) like we have seen from previous runners.
tumble*G.C. SOLUTIONS Elastic Sites Shared Web Hosting* - Hosting Quality Sites Since 2006. Experience Your Website On A Whole New Level
*Dedicated Resource Usage Experts*
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04-11-2008, 04:11 PM #20Vice Cheese
- Join Date
- Jan 2006
- Location
- Jersey
- Posts
- 2,971
We've seen summer kiddie hosts.
But now we witness pre-summer winter break -> spring break (geeks who weren't invited to any spring break parties) hosts.
Well done.Email: info ///at/// honelive.com
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04-11-2008, 04:19 PM #21Cloud & Web Hosting Specialist
- Join Date
- Oct 2007
- Posts
- 4,332
Maybe they got some cash by selling these customers to Burst?
I said maybe.[ James Lee - Cloud & Web Hosting Specialist • 10+ Years WHT Veteran]
[ Magento Performance Consultation by Magento Master ]
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04-11-2008, 04:23 PM #22Web Hosting Master
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04-11-2008, 04:30 PM #23Newbie
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- Jul 2007
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- 26
Not to sound bitter here but, if this had happened a couple of weeks ago, I might still have the data that got erroneously wiped off my (paid for) server last week due to whatever miscommunication between GeekRack and Burst.
This is probably the best thing that could happen for whatever dedicated clients GR had left and like others mentioned, could have been a lot worse.
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04-11-2008, 04:52 PM #24Web Hosting Master
- Join Date
- Nov 2007
- Posts
- 1,262
No offense, but they are technically breaking the law for passing out personal details to a 3rd party without the consent of the clients?
From my understanding of the email, GR is moving away from BurstNET due to their horrible setup times, network issues, and other "issues". This was probably the worst way to handle that. My company has stopped reselling servers with BurstNET, but we aren't going to just dump our dedicated clients off to BurstNET. In this case, they should have either offered an alternative, or just dealt with the clients they have with BurstNET. The way they are ending it will only damage their image as a webhost, and prevent future sales.
I wish the best of luck to the clients transferred off of GR, I am sure it is better in the long run though as their support is lacking in many ways, but just because you are no longer dealing with GR, you will (most likely) have issues still, as BurstNET isn't the greatest provider.
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04-11-2008, 05:06 PM #25Web Hosting Master
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- Dallas, TX USA
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- 2,812
How is BurstNET a 3rd party? I'm not sure what laws you are referring to anyway, but unless a client owns stock in a company, the owners can hand clients over without asking for permission.
There are tons of hosting companies that get sold without the clients even knowing.
I wish the best of luck to the clients transferred off of GR, I am sure it is better in the long run though as their support is lacking in many ways, but just because you are no longer dealing with GR, you will (most likely) have issues still, as BurstNET isn't the greatest provider.