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Thread: More rubbish from paysystems...
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01-01-2004, 02:04 PM #1Web Hosting Master
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More rubbish from paysystems...
Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.
I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".
Is this normal?
The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.
The support rep wasnt interested in answering me any further at this point...
Welldone paysystems you really are getting shitter by the day!Matt Wallis
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01-01-2004, 02:14 PM #2Web Hosting Evangelist
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Ya, i've personally never used them, but have heard on several occasions of that happening, you should switch over to worldpay (if you can jusify cost) they don't allow that, and are very reliable from thier customers have told me.
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01-01-2004, 02:18 PM #3Web Hosting Master
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Re: More rubbish from paysystems...
Originally posted by UH-Matt
Lastnite I noticed a payment got refunded to a client. We didnt authorise or get emailed about the refund it was just showing in our history for that day.
I just went in and queryed this in paysystems live support and their response was "the customer asked for a refund".
Is this normal?
The client pays and the payment is captured, we provide the goods and they simply have to ask paysystems for their moneyback without us hearing a thing about it? Sounds outrageous to me.
The support rep wasnt interested in answering me any further at this point...
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01-01-2004, 02:20 PM #4Web Hosting Master
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We are in the process of getting our own merchant facility, I just couldnt believe the only answer they could give me was "the customer asked for a refund".
Matt Wallis
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01-01-2004, 02:24 PM #5Web Hosting Master
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Yeah best option would be that and nowadays we need very tight rules against chargeback’s and related matters Just my opinion
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01-01-2004, 05:30 PM #6Web Hosting Master
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Yes Matt, PaySystems favours the customer and allows refunds with just a click. Can't really do much there. . .
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01-01-2004, 08:55 PM #7Dedicated & Managed VPS Gurus
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Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.
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01-01-2004, 10:22 PM #8WHT Addict
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In the merchant control panel(MCP).
You can add a reply for it and show the tos that is a monthly billing and you did provide the service or even the hard goods.
You must constantly keep on checking your MCP█ Hostlumina - Professional Web Hosting Solutions
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01-02-2004, 05:00 AM #9Web Hosting Master
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They cancelled a payment to me recently after the order was 2 days old. Of course I had already sent the goods. That is a key service point for us.
Paysystems cancelled because the guys credit card was from Oz but he was in the Phillipines. High fraud risk. That was there only check. The guy was actually genuine. It would have been better if they asked us to take the responsibility...rather than them cancelling based on a single check point. Their fraud checking is actually a real joke to be honest.
This guy from Pakistan placed order after order with us (his credit card was from Japan and he said he was from Japan too. His IP was Pakistan though. Then I manually checked all his orders and names were changing...and credit cards were changing...BUT paysystems spotted none of this obvious behavior and captured the payments. I went in and manually cancelled them.
Warning...Third Party Payment processors are not great at what they do. They are providing a fairly run of the mill service for big bucks. In the main though they are a neccesary evil.
I am looking into Worldpay now because I need to get a bit more control on the situation.
Simon
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01-02-2004, 07:41 AM #10Web Hosting Master
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Originally posted by theprimehost
Where as 2checkout does not. They will send you a "customer requests stop" report but the customer cannot get a refund via a button.YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
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01-02-2004, 08:09 AM #11Web Hosting Master
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Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.
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01-02-2004, 01:04 PM #12Web Hosting Master
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Originally posted by Laws
Agreed, it sounds like paysystems have gone downhill fast, it seems if 2co is fine, paysystems has problems and vice versa, i'm gonna head for 2checkout though.
To be honest...whoever you go with you will have problems at some stage...it is just that 2checkout seem to have more than others.
Simon
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01-02-2004, 03:28 PM #13Web Hosting Master
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PaySystems is BAD. STAY AWAY FROM this company.
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01-02-2004, 03:36 PM #14Web Hosting Master
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I have heard moneybookers.com do not charge the chargeback fee from merchants. Its located in UK. I was wondering if it could do recurring billings..
http://www.moneybookers.com/merchant/en/index.html
Could be an excellent alternative to paysystems or other party processors..
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01-02-2004, 03:45 PM #15Web Hosting Master
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Paysystems has expanded and therefore have changed some of their charges.
I think they'll focus less on their third party services and more on their merchant account services starting in the near future.
I guess a lot of web hosts like myself would have to find a new home.
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01-03-2004, 07:06 AM #16Web Hosting Master
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Yesturday we had 19 long running recurring transactions declined with the error:
"304: The credit card information is incomplete or invalid"
How can recurring payments which have been fine for months suddenly have incomplete information?
Seems that declined transactions are becoming more and more common, constantly sending out new payment links to customers now - administrative nightmare.Matt Wallis
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01-03-2004, 07:39 AM #17WHT Addict
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Originally posted by UH-Matt
Yesturday we had 19 long running recurring transactions declined with the error:
"304: The credit card information is incomplete or invalid"
How can recurring payments which have been fine for months suddenly have incomplete information?
Seems that declined transactions are becoming more and more common, constantly sending out new payment links to customers now - administrative nightmare.
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01-03-2004, 07:40 AM #18Web Hosting Master
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We are moving to our own merchant facility, but its time consuming and doesnt happen overnight (~1000 monthly recurrings in paysystems).
Matt Wallis
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01-03-2004, 08:01 AM #19WHT Addict
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I understand...good luck to you
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01-03-2004, 08:14 AM #20Web Hosting Master
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Originally posted by UH-Matt
We are moving to our own merchant facility, but its time consuming and doesnt happen overnight (~1000 monthly recurrings in paysystems).
I'm still trying to devise a methodology to implement this transfer process, but it won't be easy.• WLVPN.com • NetProtect owned White Label VPN provider •
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01-03-2004, 12:48 PM #21Web Hosting God
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Hmmm, looking at well over a thousand recurring payments in the MCC. My partner who heads up accounts said, "I think I'd rather deal with their bullsh1t than transfer processors now."
I'm just hoping that they get their declining situation under control and become a bit more merchant oriented.
On chargebacks, they told me that they have no choice. That the CC companies debit their account without telling them so do the same to their merchants. I asked them why do they have special treatment because if you have your own merchant account, you are supposed to have chargeback protection - no-one can just come in and take the cash because after all, it is stealing isn't it .
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01-03-2004, 01:41 PM #22Web Hosting Master
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Yes, we could be not too far behind you Matt. It's not going to be a fun time in moving that volume of accounts to a Merchant facility. Should have done this back when there was only a few hundred to move.
I'm still trying to devise a methodology to implement this transfer process, but it won't be easy
I just did something like this recently (It was a move from a merchant account with it's own recurring and end merchant has no access to client data, to a merchant account where the end merchant stores client data etc.)
I do feel sorry for both of you guys, I mean, my client base is insignificant next to both of yours, and I can tell you it was a ROYAL pain getting everyone moved over. (It's two months later and I still have a few stragglers and I think I'm going to have to suspend their accounts)
The only advice I can offer is give LOTS and LOTS of notice, as far in advance as you can.
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01-03-2004, 02:22 PM #23Web Hosting Master
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A merchant account is definately the way forward. We're using a combination of 2co and PS and are waiting on a few finalisations from the bank, but we will then be moving customers to the new system. I'm sure that will be fun too.
Overall though, the benefits easily outweight the downsides - a major one being the amount of money saved. We have got rates of well under 2% for our merchant account.Matthew Russell | Namecheap
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01-03-2004, 04:03 PM #24Web Hosting Master
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I think instead of going through all the moving headache one should just leave the current customers on the old system and start taking new orders from the other. Its worth it
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01-03-2004, 05:49 PM #25Web Hosting Master
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Originally posted by ForumsAddict
I think instead of going through all the moving headache one should just leave the current customers on the old system and start taking new orders from the other. Its worth itMatt Wallis
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