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04-25-2012, 09:38 AM #1Junior Guru Wannabe
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Anybody having problems with EZPZHosting?
Hello,
I had been with EZPZ a year, pretty good the first half, but now they have neglected some of their compromises... Sadly about one month my clients started having problems with website speeds (they say because of DDOSes), my account had been through 3 different servers, because their method of resolving problems is just move the client across servers, it seems they don't care if the server get slow... so if you do not complain, you and your clients are lost.
Already one of my clients is getting their peruvian visitors blocked, EZPZ blame their ISP, and after a migration from one EZPZ server to another, my WHMCS install stopped sending emails through SMTP.
Now is not easy for me to trust them. I'm really disappointed of them.
I want switch to a provider that does not have problems with server speeds, do not block entire countries arbitrarily and not to turn a deaf ear, and really take into account the customer when a problem occurs, and give a real solution.
Someone want to be that provider?, or at least have an idea of whom can be? Anyone having problems with EZPZ, that had in mind to leave them?
ThanksLast edited by SteeLeR; 04-25-2012 at 09:48 AM.
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04-25-2012, 09:45 AM #2Web Hosting Master
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I remember your ticket, the tracert you provided was failing well before it got to our network and we don't block any countries from our network.
A number of servers are currently being replaced with new hardware. I've not checked which one you're currently hosted on but it's likely it'd flagged for replacement.
Sorry to hear you're unhappy with the service, best of luck with your new host.
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04-25-2012, 09:54 AM #3Junior Guru Wannabe
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Well, I really like your concern when I post on WHT, what I dislike is that you do now, and not before. My WHMCS is not sending emails trough SMTP, and you know and WHMCS team knows is not a WHMCS problem. I've tested the same configuration on US7, and it worked, also, the visitors had access on Us7, So, I would like to know why SMTP is not connecting to Google and not sending on Us8, I'm sending you a log through WHMCS.
Last edited by SteeLeR; 04-25-2012 at 09:57 AM.
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04-25-2012, 09:59 AM #4Web Hosting Master
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Originally Posted by SteeLeR
I can also say one thing for sure! EZPZ would NEVER block an ENTIRE country(Peru) from their network. That is just dumb. sorry.Originally Posted by SteeLeR
I think you are being a bit hard on EZPZ. I don't think that their stability has been up to good standards since I started with them but the problems you mention here do not sound like anything to be caused by EZPZ themselves but correctly stated by Dan, probably the ISP or the country's network infrastructure.
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04-25-2012, 10:13 AM #5Junior Guru Wannabe
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Because I had to submit a ticket and then they offered to move my account, is always the same, if server got slow, they say: "Do you want us to move your account to another server?"...
I can also say one thing for sure! EZPZ would NEVER block an ENTIRE country(Peru) from their network. That is just dumb. sorry. Teething problems when moving between servers is normal. Firstly, I would not complain about moving to a new server! If I experience small problems like this then I would understand it to be normal on a new server. When I was moved to my new server, I also had a lot of problems that were FAAR larger than a simple mail sending problem. I WISH I experienced only a mail sending problem.
I think you are being a bit hard on EZPZ. I don't think that their stability has been up to good standards since I started with them but the problems you mention here do not sound like anything to be caused by EZPZ themselves but correctly stated by Dan, probably the ISP or the country's network infrastructure.
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04-25-2012, 10:40 AM #6Web Hosting Master
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Originally Posted by SteeLeROriginally Posted by SteeLeROriginally Posted by SteeLeR
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04-25-2012, 11:47 AM #7Web Hosting Master
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@SteeLeR could just be a routing issue between your ISP and the DC. Regarding emails being received as SPAM a more strict spf record or making use of domainkey features can help.
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04-25-2012, 03:03 PM #8
Check cPanel - Mail - Email Authentication
http://docs.cpanel.net/twiki/bin/vie...AuthenticationHostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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04-25-2012, 11:13 PM #9Junior Guru Wannabe
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I don't pretty much have any problem with them beside that they are still advertising R1Soft while they are not providing it. I have contacted them about it the first few days I notice it wasn't there which was on March 27th. Went through a lot of reply and still the same. Sent an email to Dan and it was ignored. Opened an ticket and was reply that that they will have to check on it and was put on hold for about 3 days now. I don't know how long they tend to keep that up. If they don't provide it then simply just don't advert it on the site as it's been almost a month since I alerted them about it. Other then that server uptime is pretty decent.
██ AuniqueHost.com - Powerful CloudLinux servers 16 CPUS USA
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04-26-2012, 03:17 AM #10Web Hosting Master
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As far as I ama ware, they still use R1Soft but for their own backup purposes. EZPZ has a good habit of putting tickets on hold or in progress and they stay in that status until you have to follow-up and find out what happeneing and ONLY then does something get done or they say that nothing can be done.
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04-26-2012, 05:07 AM #11WHT Addict
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looks like Dan has decided washed his hands off EZPZ or is about to. i get this notion as most of his recent replies have been very vague as though he is just too tired of this business.
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04-26-2012, 05:26 AM #12Web Hosting Master
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R1Soft is running on all but one server. The server you're hosted on does have R1Soft and should be working fine.
If you're not able to login from the cPanel icon it's likely a problem with the cPanel connector which I'll have investigated.
Do you have the ticket ID you're waiting a reply on so I can investigate?
Not at all, I'm not going anywhere. Please provide the ticket IDs where you're unhappy with the responses.
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04-26-2012, 05:32 AM #13New Member
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Hi,
I heard EZPZHosting is a good web hosting company.. However, i have not used their services..
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04-26-2012, 05:34 AM #14Newbie
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Their not the only host who does this.
If they don't provide it then simply just don't advert it on the site as it's been almost a month since I alerted them about it.
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04-26-2012, 06:15 AM #15Junior Guru Wannabe
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On my account on their UK server R1Soft is working without problem (just tryed)
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04-26-2012, 08:12 AM #16Web Hosting Evangelist
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04-27-2012, 02:24 PM #17Junior Guru Wannabe
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██ AuniqueHost.com - Powerful CloudLinux servers 16 CPUS USA
██ cPanel Shared, Reseller, with R1Soft and Softaculous
██ 99.9% Uptime Guarantee - 7 Day Money Back Guarantee - 24/7 Support
██ AuniqueHost.com - Follow US on Twitter @ www.twitter.com/AuniqueHost
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04-28-2012, 05:10 AM #18Web Hosting Master
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Originally Posted by Dan_EZPZ
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04-28-2012, 07:45 PM #19Junior Guru Wannabe
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██ AuniqueHost.com - Powerful CloudLinux servers 16 CPUS USA
██ cPanel Shared, Reseller, with R1Soft and Softaculous
██ 99.9% Uptime Guarantee - 7 Day Money Back Guarantee - 24/7 Support
██ AuniqueHost.com - Follow US on Twitter @ www.twitter.com/AuniqueHost
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04-29-2012, 02:20 AM #20Web Hosting Master
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05-09-2012, 01:30 PM #21Junior Guru Wannabe
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UPDATE:
A week has passed and still not get an answer to the problem of WHMCS and SMTP. I'm afraid is time to switch provider.
So guys, if you are thinking of purchasing a plan with EZPZ, think it twice...
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05-09-2012, 02:38 PM #22Web Hosting Master
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Your ticket is not a server problem.
We have proven numerous times via ticket that the server can connect to gMail and it worked fine on a test setup.
We asked you to pass this on to WHMCS, they enabled debugging and it shows WHMCS attempts to connect locally rather than to Google. There's nothing server side that would cause this.
We've been trying to help you but you still seem unhappy. Best of luck with your new provider.
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05-09-2012, 02:47 PM #23Web Hosting Master
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@SteeLeR do you have the ssl option checked in WHMcs and cPanel set to use a remote mail exchanger? WHMcs definitely fully supports GMAIL.
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05-09-2012, 04:59 PM #24Web Hosting Master
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05-09-2012, 07:19 PM #25Junior Guru Wannabe
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