Results 26 to 50 of 51
Thread: Downtownhost EU1 server down
-
05-05-2012, 04:10 PM #26Junior Guru Wannabe
- Join Date
- Feb 2007
- Location
- Boston area
- Posts
- 84
It's not just Europe. I've had huge problems the past couple of days, after lesser problems the past few weeks, with my domestic account. I'm sorry for your problems. I know from experience that you take service very seriously. But things generally have been getting a little out of control.
-
05-05-2012, 07:32 PM #27Newbie
- Join Date
- May 2012
- Posts
- 10
-
05-05-2012, 07:35 PM #28Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
Curt, on the server on where you are, your account is the one using more resources than the 70% of all the other accounts all together, I think that we already touched this issue before, I'm not handling your support tickets now, but there's one of your account that often get flooded with visits and for some reason, WP-Supercache is disabled after a short time of being working.
-
05-05-2012, 07:39 PM #29Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
Actually, that's what we did, the problem is that we had to migrate the accounts from one server to another, and if the datacenter does not help too much is something very hard to accomplish, specially when they cut you when you are moving the accounts and leave your old server unplugged for 24 hours periods.
At this moment all the accounts are moved, if you are still facing problems, please PM me here.
-
05-05-2012, 07:46 PM #30Newbie
- Join Date
- May 2012
- Posts
- 10
My ticket id in helpdesk is DLD-762947
I've asked for an account on a US server and spent all day getting the files etc onto there and it was all working until couple of hours ago I'm just getting a cpanel/apache welcome message and a 404 if I try to access any files directly.
-
05-06-2012, 12:34 AM #31Newbie
- Join Date
- May 2012
- Posts
- 23
-
05-06-2012, 04:13 AM #32Junior Guru Wannabe
- Join Date
- Mar 2002
- Posts
- 39
I moved out soon after the second downtime instance started. Just out of curiosity decided to check if the DNS servers are still on the same box or nearby after they moved the server, and it seems that they are, as eu1. and eu2.downtownhost.com have consecutive IP addresses. So much for redundancy.
As I noted in my original post, the box being down resulted in DNS servers being down which defeats the purpose of CloudFlare that Downtownhost offers through CPanel (I understand that it is a standard Cpanel option).
@Jedito: Why don't you use some of your US servers for a secondary or tertiary DNS? or an off-network DNS server? for example a VPS somewhere
-
05-06-2012, 04:29 AM #33Newbie
- Join Date
- May 2012
- Posts
- 23
-
05-06-2012, 06:15 AM #34Junior Guru Wannabe
- Join Date
- Feb 2007
- Location
- Boston area
- Posts
- 84
Jorge, That theory doesn't seem to mesh well with: * What my WordPress dashboards say. * What my Google Analytics says. * What my bandwidth usage is. * The new standard first response from your support folks to please give my IP address. But I'll admit to be being pretty uninformed about all this. Maybe 100s of page views per hour is a ridiculously high load. If so, I'm sorry.
-
05-06-2012, 07:15 PM #35Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
-
05-06-2012, 07:16 PM #36Web Hosting Master
- Join Date
- Apr 2001
- Location
- Paradise
- Posts
- 12,052
-
05-06-2012, 07:21 PM #37WHT Addict
- Join Date
- Sep 2007
- Posts
- 172
I have to disagree. If the DNS was up at least we could have make you change our DNS zones to point at googles mailserver or something to at least have a functioning email (or for the people already using google apps, their mail would be working). Needless to say I changed my DNS servers for the domain to do this.
-
05-06-2012, 09:50 PM #38Junior Guru Wannabe
- Join Date
- Feb 2007
- Location
- Boston area
- Posts
- 84
Your otherwise excellent support has done very little to communicate which particular site that might be, when it happens, and so on. Instead, they suggest they don't think my sites are really down, even when I tell them I've checked across a couple very different internet routes.
-
05-07-2012, 12:05 AM #39Junior Guru Wannabe
- Join Date
- Mar 2002
- Posts
- 39
-
05-07-2012, 12:57 AM #40Newbie
- Join Date
- May 2012
- Posts
- 23
-
05-07-2012, 12:59 AM #41Junior Guru Wannabe
- Join Date
- May 2009
- Posts
- 73
Ninjalion is still down for 5 days and Jedito and his team don't care to update
This puts a serious question mark on the intention of the promoters - Jedito - in this case.
Problems happen but you don't run away from it.
I have 2 accounts with Ninjalion and another one with downtown and this should be lesson for me to trust these guys. Tickets are unanswered. PM to Jedito too goes unattended.
Never had such a bad experience with any of the 50 odd hosting service providers in the last 5 years.Last edited by aspire1; 05-07-2012 at 01:02 AM.
-
05-07-2012, 01:03 AM #42Junior Guru Wannabe
- Join Date
- May 2009
- Posts
- 73
-
05-07-2012, 02:18 AM #43Junior Guru Wannabe
- Join Date
- Mar 2002
- Posts
- 39
Yes, the lack of communication is what is the real issue here. What they were thinking, that customers won't notice their sites being down for hours and now almost a week? S#@t happens, but how a host deals with it is what distinguishes the good ones from the rest. And that's why I left at the first (well, second) sign of trouble.
And finally, it is hard to build good reputation, but quite easy to ruin it. Sadly, this is what is happening here. I'd suggest that Jedito thinks very hard about how to compensate the remaining users, if any, on that server. One month of service free as per the uptime guarantee won't be enough, as almost a week of downtime is unheard of in the case of a host with 10+ years of history; it is more typical of a fly-by-night operation.
-
05-07-2012, 02:31 AM #44Junior Guru Wannabe
- Join Date
- Apr 2012
- Posts
- 83
My customers website has been down for an entire week and this also includes their email accounts.
DownTownHost could at least get the email up and running somehow.
This is a huge profit stealer and I am NOT happy with the situation.
Numerous ticket updates and still no useable answer or fix.
-
05-07-2012, 09:46 AM #45Junior Guru Wannabe
- Join Date
- Sep 2010
- Posts
- 86
So..All quiet on the DTH front...What's happening? Anyone has any news? My support ticket has remained unanswered for three days now. I am sure there are others like me too as I can see from above posts.
Mr Jedito can you see us or hear us?
-
05-07-2012, 12:33 PM #46Newbie
- Join Date
- May 2012
- Posts
- 23
Had a chat with Support, the issue where addon domains are still pointing to the main domain is not fixed yet, they said they are working on it.
Something strange -- changes of the webcontent done in CPanel do not affect what content is served, i.e. I change a html file with Cpanel, but it never gets updated when accessing it with a browser. Maybe they changed the CPanel server and I am changing things on the old server? I tried domain.tld:2083, that should be the correct CPanel server, but it goes to the the same one as before.Last edited by pl25; 05-07-2012 at 12:36 PM.
-
05-07-2012, 01:29 PM #47Junior Guru Wannabe
- Join Date
- Feb 2007
- Location
- Boston area
- Posts
- 84
-
05-07-2012, 02:04 PM #48Web Hosting Guru
- Join Date
- Aug 2005
- Location
- patiala, punjab, india
- Posts
- 264
pretty bad.
no updates from support staff.
i am not sure, maybe they don't want to host sites anymore.
-
05-08-2012, 08:49 AM #49Web Hosting Guru
- Join Date
- Mar 2007
- Posts
- 283
I missed your support here: http://www.webhostingtalk.com/showthread.php?t=1150910
Downtime is always problem but what was bigger problem at least for myself is lack of support and it is something which we are not accustomed to.
-
05-09-2012, 05:15 PM #50Junior Guru Wannabe
- Join Date
- Feb 2007
- Location
- Boston area
- Posts
- 84
Down again for me, after being up for a day or so.
Similar Threads
-
eulogy for downtownhost/ how downtownhost is so awesome :)
By pom99 in forum Web HostingReplies: 10Last Post: 06-11-2011, 11:33 PM -
Downtownhost - has anyone used before?
By staffjam in forum Web HostingReplies: 15Last Post: 07-16-2009, 03:52 PM -
Combing domain and server (namecheap and downtownhost)
By Stiff in forum Domain NamesReplies: 3Last Post: 07-10-2009, 02:52 PM -
downtownhost server is down?
By jk_register in forum Providers and Network Outages and UpdatesReplies: 10Last Post: 12-07-2007, 04:16 PM -
Microsoft Active Server Pages (ASP) support in DownTownHost
By rizabbasi in forum Hosting Software and Control PanelsReplies: 2Last Post: 09-09-2006, 02:55 PM