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Thread: Best help desk?
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01-02-2005, 03:20 PM #1WHT Addict
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Best help desk?
What is the best help desk out there?
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01-02-2005, 03:41 PM #2New Member
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- Jan 2005
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- 4
Kayako or Cerberus
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01-02-2005, 04:56 PM #3Web Hosting Master
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- Jan 2004
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Kayako Esupport
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01-02-2005, 06:01 PM #4Web Hosting Guru
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- May 2004
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There is no 'best' helpdesk the best one is the one that best fits your needs.
Adam
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01-03-2005, 02:58 PM #5Newbie
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- Jan 2005
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I find them all gd, i like Help Centre Live
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01-04-2005, 09:24 AM #6Web Hosting Master
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- Jun 2003
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- Europe
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Paid solution:
Cerberus Helpdesk
..........
..........
..........
eSupport .
Free solution:
Cerberus Helpdesk Free
SupportLogicBestbg - Best "Background" Services
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01-04-2005, 09:43 AM #7Web Hosting Master
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Having used most of the major support desk out there, I would highly recommend http://www.kayako.com
It fit our needs the best.
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01-04-2005, 12:08 PM #8Junior Guru
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- Feb 2004
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- Singapore
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i vote for Cerberus as well, but perldesk is fantasic as well, i've been using it for years.
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01-06-2005, 04:54 PM #9Web Hosting Master
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Agree: Cerberus
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01-06-2005, 05:03 PM #10Aspiring Evangelist
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- Aug 2002
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Cerberus
Jamie
RadicalV.com High Velocity Hosting Services - Since 1999
Hsphere Linux & Windows Hosting ~ Automated Reseller Plans ~ EasyApp Collection
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01-07-2005, 12:20 AM #11Retired Moderator
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- Apr 2004
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- Venezuela
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Cerberus for sure!!!!!!!
Noooooooooooooooooooooooooooo, don't touch this!
WebHostingTalk.com
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01-21-2005, 03:05 PM #12Junior Guru
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Kayako Esupport! however if you ask what has the worst support I would say Kayako Esupport -
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01-21-2005, 04:06 PM #13Junior Guru
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- Sep 2004
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- Somewhere I belong
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There is no best software, but only best for you.
For me, PerlDesk, Cerberus & Kayako are fantasic!
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01-22-2005, 10:47 AM #14Premium Member
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- Mar 2001
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- Ireland
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Both PerlDesk and Kayako would get our vote.
Blacknight
ICANN accredited domain registrar
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01-22-2005, 12:39 PM #15Aspiring Evangelist
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- Dec 2004
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I prefer cerberus. Support is great, intergrates into modernbill easily, and it has great features.
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Webhosting :: Reseller Accounts :: Customized Flash Tutorials
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01-22-2005, 05:18 PM #16Junior Guru Wannabe
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if you want simple ticket system try php support tickets (available in fantastico also)
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01-22-2005, 07:36 PM #17Retired Moderator
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Another vote for Cerberus here - www.cerberusweb.com
Alasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.