Results 1 to 25 of 84
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12-28-2011, 04:38 AM #1Junior Guru Wannabe
- Join Date
- Dec 2011
- Posts
- 68
EZPZ Resller is it time to change company? bad experience after long time
In december its down 4th time.
1st downtime 3-4 hour
2nd downtime 10-12 hour
3rd downtime 5-6 hour=Litespeed failed to connect to their licensing servers
4th downtime now=they reply in ticket=>(Fscks do not give an ETA thus we are unable to provide one. Thank you for your patience. )i dont know whats this,can anyone tell me?
They open network issue ticket for simple rebooting...but still not open any ticket or notificaton for large downtime.
In they are page:
Our Uptime PromiseAt EZPZ Hosting, we stand behind our services and back them up with our 99.9% Uptime Promise. We promise that if our uptime, which is monitored remotely, falls below 99.9% we will credit your account to cover the downtime.
Server Uptime Screenshot in 3rd party site:
http://i.imgur.com/9dKij.png
really disappoint with EZPZ reseller account.what about other user? other user may not facing problem cause all are not in same server.
anyone please suggest other reputated master reseller?0
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12-28-2011, 06:56 AM #2Web Hosting Master
- Join Date
- Apr 2007
- Location
- United Kingdom
- Posts
- 1,861
Hi,
The majority of the issues we've been having have been due to poor hardware from Softlayer, with drives being installed that already have errors and extremely poor support when something goes wrong.
Investigations on this server are also showing a drive issue. Needless to say we are not going to be using Softlayer for future servers and will be seeking another provider in Dallas.
Anyone affected by this will be credited as per our SLA.0
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12-28-2011, 08:12 AM #3WHT Addict
- Join Date
- Oct 2011
- Location
- Ottawa, Canada
- Posts
- 127
I am on us7 and have been for about 2 months. I am extremely disappointed with the uptime and am starting a search for a new host. After reading so many great reviews about them I am shocked. This is my fist time doin a reseller so imagine my horror after only 2 months and having this much down time. I also had other downtime when my Name servers where installed wrong (I don't control that) and when my ssl was mis configured. I ended up trouble shooting both and informing them. I do agree support is pretty fast but that can only go so far.
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12-28-2011, 11:42 AM #4WHT Addict
- Join Date
- Nov 2011
- Location
- Internet
- Posts
- 113
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12-28-2011, 12:05 PM #5Web Hosting Master
- Join Date
- Nov 2005
- Location
- Pennsylvania
- Posts
- 778
EZPZ's support has been outstanding. They are beyond helpful when it comes to helping set everything up. There are a few hiccups with their VPS reseller program (the OS templates are a little outdated and the server specs don't match what's advertised, even after I called it to their attention), but downtime notwithstanding, my experience has been very positive overall.
I can sympathize with them if they're getting bad hardware from Softlayer. This is surprising, since I always thought Softlayer to be one of the high-end providers themselves. But if they're installing bad hardware, there's little EZPZ can do.
I still think that EZPZ offers the best overall value -- again, downtime notwithstanding. They've got the perfect combination of Litespeed / end-user support / great speeds / cPanel extras / WHM extras / price. I can't say I'm ready to bail just yet, but if this keeps up, I certainly will be.
The best support in the world is nothing if my sites keep going down every other week. I haven't opened for business yet and I don't look forward to having to switch everyone to a new DC / provider in month #2. I really hope they can get this permanently fixed ASAP.The world would be a better place if people drank better coffee.0
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12-28-2011, 12:37 PM #6Junior Guru
- Join Date
- Sep 2011
- Posts
- 187
I understand Dan't point but As an end customer, I am not concerned if they get bad server or hardware from their vendors or datacenter. I am also not a big fan of of SLA where the credit is only for the time when the service was down..
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12-28-2011, 12:43 PM #7Junior Guru Wannabe
- Join Date
- Dec 2011
- Posts
- 68
If its problem about softlayer why you not transferred dc?At least You think about all customer of you and yours customers-customer you get bad reputation means we also get bad reputation from our client .what we say to our client?
As per your SLA i maybe get 4 month payment from ezpz cause:
June 99.67%
Jully 99.72%
OCtober 99.67%
December 97.77%
if you really sent then i will open a ticket.0
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12-28-2011, 12:48 PM #8Web Hosting Master
- Join Date
- Apr 2007
- Location
- United Kingdom
- Posts
- 1,861
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12-28-2011, 01:22 PM #9Junior Guru Wannabe
- Join Date
- Dec 2011
- Posts
- 68
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12-28-2011, 04:11 PM #10WHT Addict
- Join Date
- Mar 2011
- Location
- Ottawa, ON, Canada
- Posts
- 155
█Isolated-Hosting - Excellent Hosting At Affordable Prices!
█Server Locations: Phoenix, AZ - Dallas, TX
█Shared | Reseller Hosting Solutions
█24/7 Support | 15 Day Money Back Guarantee | 99.9% Uptime Guarantee0
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12-28-2011, 05:26 PM #11Web Hosting Master
- Join Date
- Sep 2011
- Posts
- 762
This whole incident was an accident.It can happen to any host.
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12-28-2011, 07:45 PM #12Junior Guru
- Join Date
- Sep 2010
- Posts
- 185
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12-29-2011, 01:14 PM #13Junior Guru
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- Sep 2011
- Posts
- 187
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12-29-2011, 06:01 PM #14Junior Guru Wannabe
- Join Date
- Jun 2004
- Posts
- 64
People are going to moan but it needs to be said...
EZPZ were great, I've been with them for nearly 3 years. This past year (from February 2011) they have started to drift with regular outages. I queried this with ezpz but they kind of dismissed it.
They announced a server migration at the end July to a much higher spec box due to poor server performance that took over a week, with me having to shout for details, request new ssl, whmcs licence etc.
Great performance but outages continued.
Then the great s**t storm of our time began - UK2 server dropped off the net for 42 hrs.
They rebuilt it on an older server after restores from R1Soft failed.
This was pointed out in their forum afterwards along with how their uptime stats claimed to be 100% but how could that be, even excluding anything else, with 42hrs sleepytime on one occasion?
They then fessed up and said the pingdom monitors were pointing at an old server!!!
As compensation for those affected, I have taken up the offer of 6 months free hosting.
Like others here I'm now looking at other options - I'll be buying my own whmcs licence as that will allow a wider range of partners, do I go vps or stay on reseller (bear in mind that I really don't use 70% of my current package) but it's not an easy choice to make.
Where to go from here...?0
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12-29-2011, 06:14 PM #15WHT Addict
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- Nov 2011
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- Internet
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- 113
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12-29-2011, 06:37 PM #16Junior Guru Wannabe
- Join Date
- Jul 2008
- Posts
- 59
yes, i feel the same way ,sometime i feel want to move but 'till now i have no idea where the best web hosting does offer same quality & feature as ezpz does, my attention right now on hawkhost but to bad they don't offer master reseller
but the master reseller was the second point for me, right now UPTIME is more important then everything,i also still monitoring the ezpz server,I Love Web Hosting Industry0
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12-29-2011, 06:45 PM #17WHT Addict
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- Nov 2011
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- Internet
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- 113
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12-29-2011, 06:54 PM #18ShillBuster
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- Jun 2003
- Location
- Spain
- Posts
- 4,251
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12-29-2011, 11:13 PM #19Web Hosting Master
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- Nov 2005
- Location
- Pennsylvania
- Posts
- 778
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12-29-2011, 11:38 PM #20WHT Addict
- Join Date
- Nov 2011
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- Internet
- Posts
- 113
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12-30-2011, 01:10 AM #21Junior Guru Wannabe
- Join Date
- Dec 2011
- Posts
- 68
you may see this chart.i figured all current (december 2011) vps offer from wht vps offer section in one chart.It will be helpful for you to choose vps plan by price and service.wiredtree,knownhost,servint,futurehosting,interserver,knownserv,primehost,tmzhosting,bigbrainhost.
http://i.imgur.com/3QU9q.png
In my another thread few people suggest tmzhosting.You see they are offer.0
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12-30-2011, 12:04 PM #22Aspiring Evangelist
- Join Date
- Oct 2009
- Posts
- 352
I can understand your frustration, when server is down your reputation among your customers gets hit badly.
But it really seems there is no 99.9% uptime hoster or at least one that in event of major downtime does not ever go down for more than 2 hours.
I have being using QualityHostOnline.com, they have being doing quite great in both uptime and support for 3/4 year now, then last July the server went down for 2 days Sunday and Monday and half Tuesday. Our reputation got hit really badly among our customers, they all called in screaming their mails were not working.
It seems it was a major server/hardware fault!
I don't know where to go look for uptime , even the Cloud Servers do not seem to be really 100% uptime at all, according to some threads here on WHT they do downtimes that are even worst than their counterparts simple VPS.
Maybe the only way is to duplicate everything on two VPS servers by yourself and swicth the domains DNS IP from one server to the other in case of long downtime. Maybe this could be acceptable, as long as the downtimes are not so frequent.0
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12-30-2011, 02:47 PM #23Web Hosting Master
- Join Date
- Sep 2005
- Location
- San Diego, California
- Posts
- 865
Major catastrophes can happen with any host. What's important in most of these cases is the host's plan B: how they're going to restore service in these cases.
On a shared hosting platform, you may have to live with some major downtime every so often. A single day of downtime in 5 years of reliable service wouldn't deter me from a hosting company unless I felt service started degrading afterwards. If you need something more reliable, you're going to have to spend quite a bit more to get the mission-critical service level you're after.█ Othio Hosting - Private-Label cPanel Reseller Hosting
█ True 24x7 Support | SSD Storage | cPanel+WHM | R1Soft Backups0
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12-30-2011, 02:51 PM #24Aspiring Evangelist
- Join Date
- Dec 2010
- Location
- Italy
- Posts
- 424
In addition to the down applicants, the problem of the backup.
Do not have a backup and this is very serious.
I have already lost 4 of my clients sites, this is very serious.
Today there was a down, when the server is back online, 2 sites no longer worked, still do not work and they do not respond to the ticket.
I have many resellers of ezpz, I have 400 clients and I fear without backup.
This is the situation.0
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12-30-2011, 03:57 PM #25WHT Addict
- Join Date
- Nov 2011
- Location
- Internet
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