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Thread: Experience with AlienVPS
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01-12-2012, 01:53 PM #1Junior Guru Wannabe
- Join Date
- Dec 2010
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- Thailand
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- 40
Experience with AlienVPS
My Experience with AlienVPS
I buy Vm form them 4 day ago . I pay it I recieve Welcome Email and Get VM Okay Let go to install Kloxo
but My VM can't boot it I try to re-install Os and Boot it many time But it show "Ofline"
I summit ticket and wait to respond He reponded
Hello Komdej,
We are sorry for the inconvenience caused to you, your issue is being forwarded to our higher department. Please holdon.
Now It can't boot and offline
I need to refund to me or follow the step....
first delete my broken vps (199.167.195.XX)
second please re assight ip or gen new ip to new vps
Third put centos 5 32 bit and start it again
Thank
(Sorry for Bad English)
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01-12-2012, 01:59 PM #2Managed VPS Experts
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- Nov 2007
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- New Jersey, USA
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- 4,740
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01-12-2012, 01:59 PM #3Junior Guru Wannabe
- Join Date
- Oct 2011
- Posts
- 72
Have you written this to their support?
Also, downtime happens.
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01-12-2012, 02:03 PM #4Junior Guru Wannabe
- Join Date
- Dec 2010
- Location
- Thailand
- Posts
- 40
Yes I summit Ticket on 9-01-2012
This Score
Support -100/10
Network , Server 8/10
Landing Page 8/10
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01-12-2012, 03:25 PM #5Newbie
- Join Date
- Jan 2012
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- 28
mmm bad service
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02-20-2012, 12:04 AM #6New Member
- Join Date
- Feb 2012
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- 4
Hi,
This is my first time posting on this forum. I'm really sad its such a negative post.
Stay far FAR away from these guys, I asked them for an upgrade to WARP 4 from WARP 3 on my VPS. TERRIBLE SERVICE, that is to say no service at all. I put in a ticket to upgrade my VPS almost 5 days ago. Still haven't seen a response, I put an additional ticket in and sent them an email. Even marked the second ticket as high priority. Stay away from them, if they don't even want to upgrade my package, how will they want to provide any service? The new package is quite bit more expensive.
If you want to pm me, I'll give you a screenshot of the tickets, since I am new I can't post links
Edit: I must also say, that I am close to done with these people. Am going to attempt a chargeback in a few days I expect, as I am not getting the service they promised.
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02-20-2012, 02:58 AM #7Junior Guru Wannabe
- Join Date
- Jul 2011
- Posts
- 44
For the record, I have had two $19/year nodes with AlienVPS for eight months or so now, and have been happy with their service. I'm not getting 100% uptime, but I've been getting at least 99% uptime from both nodes.
Sam Trenholme - Recovering Linux fanatic - I have a frequently updated blog
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02-20-2012, 10:31 AM #8Web Hosting Master
- Join Date
- Mar 2009
- Location
- Austin, TX
- Posts
- 935
Other than randomly reboot my VPS at least once a day, and sluggish SSH responses... no other complaints. Works great as a DEV platform.
SysAdmin.xyz
Having severs with customer data on it without proper monitoring is like having one night stand without using protections - eventually, there will be an 'oh s**t!' moment.
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02-20-2012, 02:52 PM #9New Member
- Join Date
- Feb 2012
- Posts
- 4
I haven't even gotten ANYTHING from them. I wonder if its because I choose one of their plan specials? Even then, this is unacceptable . I'm trying to host a website here, among other things.
vktj For the record, I have had two $19/year nodes with AlienVPS for eight months or so now, and have been happy with their service. I'm not getting 100% uptime, but I've been getting at least 99% uptime from both nodes.
Edit: I'd really like to keep using them, as I LOVE their prices. Bulldozer cpu is nice with 6 cores.Last edited by steelreign56; 02-20-2012 at 02:54 PM. Reason: Addition
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02-21-2012, 05:10 PM #10New Member
- Join Date
- Feb 2012
- Posts
- 4
Just an update guys.
Still no response. 2 of my 4 tickets got closed. They are just ignoring me. I filed a paypal dispute, and have canceled the recurring subscription.
Wish me luck.
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02-22-2012, 11:51 AM #11Web Hosting Master
- Join Date
- Mar 2009
- Location
- Austin, TX
- Posts
- 935
Fatal error: Out of memory (allocated 8650752) (tried to allocate 122880 bytes) in /home/alien/public_html/wp-includes/post-template.php on line 466
This is nice... can't even open a support ticket.SysAdmin.xyz
Having severs with customer data on it without proper monitoring is like having one night stand without using protections - eventually, there will be an 'oh s**t!' moment.
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02-22-2012, 01:26 PM #12WHT Addict
- Join Date
- Jan 2012
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- 169
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02-22-2012, 01:59 PM #13Web Hosting Master
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- Oct 2011
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- 1,459
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02-22-2012, 04:47 PM #14New Member
- Join Date
- Feb 2012
- Posts
- 4
Awesome. It's still down.
Seriously guys, STAY AWAY. Their prices are awesome, but support is non existant.
Also, my installation somehow reverted to a backup or something, as apache website is now the main site which I had it redirecting to for awhile.
I am looking for a new VPS, need lots of ram like 2-3gb, and 2-3 cores would be nice as well. Bandwidth over 1tb, or >=10mbps uplink. Any suggestions would be nice. I'd like it to be unmanaged so its cheaper.
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02-23-2012, 01:12 AM #15Web Hosting Master
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- Oct 2011
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- 1,459
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02-23-2012, 12:22 PM #16Junior Guru Wannabe
- Join Date
- Jul 2011
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- 43
there is no "higher support" they are only 3 man show, what you would expect from that cheap vps, they are extremely oversell
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02-23-2012, 12:23 PM #17Junior Guru Wannabe
- Join Date
- Jul 2011
- Posts
- 43
there is no "higher dept" they are only 3 man show, what you would expect from this cheap vps, they are extremely oversell
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02-23-2012, 01:27 PM #18Aspiring Evangelist
- Join Date
- May 2004
- Location
- Corona, CA USA
- Posts
- 386
██ Skeptic Hosting
██ Promoting a reality-based lifestyle choice
██ Hosting by invitation only, nothing for sale
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02-23-2012, 04:51 PM #19Newbie
- Join Date
- Jan 2012
- Posts
- 5
That's a php error? Your out of memory, I've done it myself with a php script, I don't think this has anything to do with the node your on being out of memory, though your vps is. I even reproduced the out of memory condition on a VM at home..
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