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Thread: anyone use zopim?
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07-17-2009, 03:02 AM #1Junior Guru Wannabe
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anyone use zopim?
Zopim is a live chat software, free and currently in the beta stages and also being hosted by their servers, but they give you an include script to add to your site.
http://www.zopim.com
My concern is when i add this to my site, it makes my site lag quite noticeably different but not too bad. Wondering if anyone has any feeback to this
Thankyou WHT
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08-16-2009, 07:01 AM #2Newbie
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Seems like they are in beta, not offering a stable or paid solution...
Try taking a look at Olark, http://www.olark.com, offering a very similar solution that looks to have more customers/traction.
- Andrew
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08-16-2009, 09:27 AM #3Web Hosting Master
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We're using Zopim and we have found it to suit us quite well. It does add a little bit of extra loading time to our site's web pages though.
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08-16-2009, 10:02 AM #4Web Hosting Guru
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Olark is still quite buggy and doesn't support all of the functions for IM contacts. A lot of people use LiveZilla because of the high level of support it gives and constant updates. Pretty good software
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09-02-2009, 04:26 PM #5Web Hosting Master
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09-02-2009, 04:48 PM #6Temporarily Suspended
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We were beta testing it, not bad at all. Though I am curious on their pricing.
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09-02-2009, 05:30 PM #7Web Hosting Master
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According to the devs, zopim is only going to be a couple of bucks a month and they'll have a free version.
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09-02-2009, 11:02 PM #8Junior Guru Wannabe
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I got an email from Zopim the other day saying they are going out of beta and will be updating us soon.
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12-10-2009, 12:20 AM #9Newbie
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@albatroz Are you still facing this issue? Drop us an email at support@zopim.com if you need more help
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12-10-2009, 12:50 AM #10Newbie
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@CH-shaun @ocwebguru
Glad you like our service, this is Qing Ru from Zopim. Are you still facing the lag in loading time?
Back then in Sept, we were hosted in Asia, which explains the lag in loading time. Ever since we started hosting with VPS.net in October, the latency has significantly improved.
The script's performance has also improved quite a bit these past 4 months. In fact we have not faced any customer complaints about lag time so far, ever since we launched 3 weeks ago.
We are continually trying to improve our script's performance. Do try us out again, & let us know if the loading still lags. We appreciate all feedback, thanks!
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12-10-2009, 12:52 AM #11CEO & Leading Designer
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I've used it once or twice but never carried for it. The only live chat program I really like is LiveZilla. I think if it makes your website lag then you shouldn't use it. If your running a web hosting company and your company website lags it can be a poor reflection upon you and potential customer may think your servers are not of quality; just a suggestion. Best of luck to you!
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12-10-2009, 12:59 AM #12Web Hosting Master
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12-10-2009, 01:08 AM #13CEO & Leading Designer
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01-08-2010, 07:30 AM #14Junior Guru Wannabe
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We've also been using ZopIM successfully for 3-4 months and would recommend it.
Including the ZopIm JavaScript at the footer of your web page is a good tip to reduce any issues with load times and lag.Ecenica.com - Speed, Security & Support
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01-12-2010, 04:33 PM #15Aspiring Evangelist
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I stopped using zopim once they started charging for it. I understand it was beta. But still after 5 months of using it and dealing with their problems which I only assume theyre still having. I dont think you should have to pay.
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01-12-2010, 04:36 PM #16Junior Guru Wannabe
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Yes, im using it; a great addon to my site also seems fairly easy for clients to use.
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06-20-2010, 04:51 PM #17New Member
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Zopim is too unreliable.
I like Zopim a lot, when it is up and working. There is weekly down time that can be 6 - 12 hours or more. I would prefer to pay more and have a service that I can rely on. Is there another live chat that works similar to Zopim that actually stays online consistently? Zopim is too unreliable.
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06-20-2010, 05:45 PM #18Web Hosting Master
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I prefer Live Zilla,
Zpoim seem's so tiny and ugly to be honest like unprofessional look's like some yahoo or msn plugin for a site.. :-/〓〓 RackNerd LLC - Introducing Infrastructure Stability
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06-23-2010, 07:47 AM #19Web Hosting Master
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The main concern I have is that I use lastpass.com for automatic login and it doesn't work with Zopim due to its Ajax interface
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08-06-2010, 03:41 AM #20Newbie
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Zopim now has failover mechanisms in place
Hi GeniesS, we know the downtime has been a huge concern amongst some of our users, including yourself. When we faced slew of flood attacks / hardware failure in the past, we tried to manage that with interm measures while working out more long term solutions.
Right now, I'm happy to let you know that the long term measures have been in place. We have acquired at least 8 more servers which are all distributed throughout the world, and have put in place failover mechanisms.
What this means, is that the service will rarely go down from now on. In the event of a server failure, another server will takeover and the service will be undisrupted. Even in the very rare cases when the service goes down, loading of your website will also be unaffected.
Perhaps the long term solutions came a tad too late for you, but I really hope you will be willing to give us another try.
Qing
Last edited by qingru_zopim; 08-06-2010 at 03:42 AM. Reason: grammar
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08-06-2010, 03:47 AM #21Newbie
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Reseller Program for hosts
BTW, we have an reseller program for hosts as well, you can check out the details at www.zopim.com/affiliates. Does the commission or pricing structure makes sense for you?
Would love to get your thoughts on our pricing as well, since we are currently revising it to include the option to unbrand Zopim. Please drop me a PM or email me at qingru [at] zopim.com, thanks!
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08-06-2010, 10:17 AM #22Newbie
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08-06-2010, 10:34 AM #23Web Hosting Master
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Lastpass.com is a password manager, something like Roboform (better than IMO). This allows me to remember only one password, as the software automatically fills the username+password for me on the web sites I use.
However it seems to not recognize the Zopim login forms.