Results 1 to 21 of 21
-
04-07-2012, 11:12 PM #1Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
Anybody using AcuNett or TouchSupport? How are they?
I am looking for a server management company to manage a new server. No end-user support. Just me & my sites.
I did a thorough search and the few companies that stood out are those that are recommended as much as hot dogs being sold down the block. You can easily guess those companies. Hehe!
Anyway, among the companies I narrowed down to, AcuNett and TouchSupport are in there. My only problem is that reviews are a little bit old to my taste.
As such, I wish to ask if there is anybody currently using their services or have used their service recently share their experiences by either posting here or by private messaging me. I thank you in advance for your help.0
-
04-08-2012, 08:03 AM #2Hello World
- Join Date
- Nov 2009
- Location
- /etc/my.cnf
- Posts
- 10,657
0
-
04-08-2012, 11:47 AM #3Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-08-2012, 01:31 PM #4Junior Guru
- Join Date
- May 2008
- Location
- Texas
- Posts
- 188
We have used AcuNett for years and I would highly recommend them. Ronny and his staff do an exceptional job.
0
-
04-09-2012, 12:14 PM #5Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-17-2012, 04:48 AM #6Junior Guru Wannabe
- Join Date
- Jun 2010
- Posts
- 91
We have been working with AcuNett for almost a year now...
...and we couldn't be more pleased with the services provided by Ronny and his team. We are for sure looking forward to continue using their services, knowing it's one solid team behind them.0
-
04-18-2012, 03:10 AM #7Temporarily Suspended
- Join Date
- Jun 2008
- Location
- Europe
- Posts
- 181
acunett is very slow when it comes to replying... you have to wait hours to get reply from them.
touchsupport is very good, A+ for them.
if you want to get fast reply and good support consider proaxxs, been with them since 3 months now couldn't be more happier.0
-
04-18-2012, 03:19 AM #8Junior Guru Wannabe
- Join Date
- Jun 2010
- Posts
- 91
That's far away from our experience with AcuNett. We have been getting a response (and with the response - a resolution at the same time on a majority of our tickets with them) within 30-60 minutes. If they have been unable to resolve the issue directly, the ticket has always been assigned within 60 minutes and resolved within 3-6 hours depending on the request.
So as per my experience, they are far away from being "slow".Last edited by Spiral-Eric; 04-18-2012 at 03:25 AM.
██ l Spiral Hosting Limited • Shared • Reseller • Cloud VPS • Since 2003
██ l Leading UK and Ireland Hosting Provider • Multiple locations - around the globe!
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • 99.9% Uptime Guarantee
██ l www.SpiralHosting.com0
-
04-18-2012, 04:32 AM #9Linux Problems Solved.
- Join Date
- Dec 2001
- Location
- Los Angeles, CA
- Posts
- 1,337
Hi Chalipa,
I noticed in another thread you posted (snippet)
We have had a 1 hour case examination SLA since 2010 - before that it was 2.5 hours. Thus, it comes as quite a surprise to hear a claim of multi-day waits for responses. I cannot imagine a company in our industry would survive long with that sort of response time. If you could email me at ronny@acunett.com with a few ticket IDs, I'd greatly appreciate an opportunity to look into this.
Thanks!Ronny Fang
Linux Problems Solved. | Built for the Hosting Industry
Server Management. Node Management. Helpdesk Management.
( AcuNett, Est. 15 Years, RateLobby 5 Stars )0
-
04-24-2012, 10:57 AM #10I Squash Server Problems
- Join Date
- Apr 2001
- Location
- FL, USA
- Posts
- 949
We too get claims of not replying from time to time. In most cases we find that email delivery was the issue.
TIP: Whitelist your server management providers email domain!
We save you time, money, and frustration by handling the server management tasks required to run an online business successfully.
No prodding required. We just do it right the first time. Red Hat, MySQL, Plesk, and cPanel certified staff.0
-
04-24-2012, 11:21 AM #11Hello World
- Join Date
- Nov 2009
- Location
- /etc/my.cnf
- Posts
- 10,657
0
-
04-25-2012, 07:44 AM #12WHT Addict
- Join Date
- Nov 2011
- Posts
- 110
@op - Do you have control panel for the servers?
▐█▌After Hours Support by AHS Technologies Corporation
▐█▌Get Rid of your PC/Laptop/Mobile/TAB//Servers/Support/Customers - Have a Good Sleep at Nights!
▐█▌Serving USA/UK/Europe/Australian After Hours Business Support!0
-
04-25-2012, 10:01 AM #13Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-25-2012, 12:34 PM #14Hello World
- Join Date
- Nov 2009
- Location
- /etc/my.cnf
- Posts
- 10,657
0
-
04-25-2012, 02:41 PM #15Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-25-2012, 02:49 PM #16HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting0
-
04-25-2012, 04:26 PM #17Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-25-2012, 05:43 PM #18HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting0
-
04-25-2012, 07:49 PM #19Hello World
- Join Date
- Nov 2009
- Location
- /etc/my.cnf
- Posts
- 10,657
0
-
04-25-2012, 08:36 PM #20Junior Guru Wannabe
- Join Date
- Sep 2007
- Posts
- 92
0
-
04-25-2012, 09:08 PM #21The Linux Specialist
- Join Date
- Mar 2003
- Location
- /root
- Posts
- 23,990
Specially 4 U
Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx
0
Similar Threads
-
Touchsupport.com ?
By 1Ali in forum Managed Hosting and ServicesReplies: 9Last Post: 11-09-2009, 09:04 PM -
Server management: Anyone using Acunett or the new TouchSupport?
By sallyanne in forum Managed Hosting and ServicesReplies: 10Last Post: 10-01-2009, 01:39 AM -
Touchsupport or Acunett?
By Funkadelic in forum Web HostingReplies: 12Last Post: 01-23-2007, 05:40 AM -
Do you believe it ? (TouchSupport)
By Hassan in forum Dedicated ServerReplies: 15Last Post: 11-30-2006, 02:07 AM -
AcuNett, LLC Presents the AcuNett HelpDesk Hoster
By AcuNett in forum Other Web Hosting Related OffersReplies: 1Last Post: 12-26-2005, 04:53 AM