Results 1 to 11 of 11
-
06-28-2011, 03:24 AM #1Temporarily Suspended
- Join Date
- Jun 2011
- Posts
- 57
Why clients become terrorits while leaving?
Hi, Guys!
After spending couple of years with web hosting, I observed that clients become a bomb shells while leaving.
Even clients are very happy earlier but with very small problem them become terrorists for the company.
Do we've any solution to this problem? Because problems can occur any where.
Regards
-
06-28-2011, 03:34 AM #2Disabled
- Join Date
- Jan 2010
- Posts
- 164
I'm sure not every client. The behavior depends on the person first of all and it does not depend on the company.
-
06-28-2011, 03:37 AM #3Temporarily Suspended
- Join Date
- Jun 2011
- Posts
- 57
-
06-28-2011, 04:09 AM #4Big fan of RajiniKanth!!!
- Join Date
- Sep 2004
- Location
- Chennai , India
- Posts
- 4,632
-
06-28-2011, 09:20 AM #5Disabled
- Join Date
- Aug 2008
- Posts
- 2,237
The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.
-
06-28-2011, 11:04 AM #6Temporarily Suspended
- Join Date
- Jun 2011
- Posts
- 57
-
06-28-2011, 11:21 AM #7Web Hosting Master
- Join Date
- Nov 2007
- Location
- Dallas, TX
- Posts
- 9,064
It really depends on the client. Speaking as a past dedicated server client (before I went into the dedicated server field), my cancellation requests were usually just accompanied by 1-2 paragraphs of explanation. I wanted to clearly explain why I was leaving, but I saw no need to be vindictive about it.
-mike
-
06-28-2011, 11:30 AM #8WHT Addict
- Join Date
- Aug 2010
- Location
- Berkshire, UK.
- Posts
- 161
It is a two sided coin.
Typically the reason a client wants to leave is something the company has done to upset them. The more they feel poorly treated the more they are likely to create a situation.
The only way to resolve it is by looking at the trigger for them wanting to leave and then correcting that. Ok it may not keep that particular customer but it may aid in keeping others.
I am a firm beliver of treat others as you want to be treated. Things like feedback forms, general check ups asking if the service is as expected etc. To many companys today provide a service and spend alot of time being nice nice to get the client but as soon as they have paid "bang just another number in the system" and typically that is the last the client will see of the nice nice company.
Now im not saying that all companys are like that as they are not but the only way to improve and understand customers is to speak to them.
Another massive factor depends on your market, if your company is offering unlimited everything then sure enough once a customer actually starts to utalise alot expect a backlash once you in their eyes move the goal posts and tell them there is limits.
-
06-28-2011, 05:58 PM #9Moving the Web Forward
- Join Date
- Jun 2010
- Location
- Modesto California
- Posts
- 6,858
Looking for an awesome VPS Offer? CLICK HERE
"Knowing is not enough, we must apply. Willing is not enough, we must do." – Bruce Lee
-
06-28-2011, 06:32 PM #10Web Hosting Evangelist
- Join Date
- Mar 2010
- Location
- Florida
- Posts
- 477
I agree I've worked with a few Spanish speaking clients and I informed them about Google Translate not being the best but I tried to work with them. I guess I insulted them by something Translate said. I did inform them that it was a mistake on Translate's part but they left some very bad things and locked up our node. So yea not going to try translating English to Spanish.
-
06-29-2011, 12:47 AM #11Junior Guru
- Join Date
- Apr 2010
- Posts
- 235
they did leave your hosting services. so expect a bomb.
Similar Threads
-
Leaving my Web Design Ways... How should I tell my clients?
By crEA-tEch in forum Web Design and ContentReplies: 3Last Post: 05-12-2009, 05:50 PM -
Web Hosting Clients Leaving...What should they be able to take with them?
By cciflorida in forum Running a Web Hosting BusinessReplies: 52Last Post: 05-03-2009, 06:42 PM -
Leaving the hosting business - 20 High Quality Clients 4 Sale!
By clients4sale05 in forum Other Web Hosting Related OffersReplies: 17Last Post: 10-20-2005, 10:54 PM -
Okay I'm Leaving ...
By Hugh in forum WHT Announcements, Feedback and QuestionsReplies: 5Last Post: 06-29-2003, 03:38 PM -
i am leaving ...
By MCHost-Marc in forum Web Hosting LoungeReplies: 6Last Post: 07-19-2001, 12:30 PM