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  1. #126
    Join Date
    Sep 2004
    Posts
    37
    Kroy -

    My situation is the same. I learned about Alabanza several years ago when the Baltimore fire shut us down, but never any indications of the relationship from OWH. I learned about the buyout by Navisite on here when this nightmare started. After getting 75% up last nite, all were down first thing this morning. I'm back to about 40%.

    I've heard good things about christianwebhost, but assumed they handled only religion-oriented sites. Do you plan to stay or bail or undecided?

    ~OC~

  2. #127
    6 Nov 2007 - 07:33 PST 10:33 EST

    Well gang my email sort of came back. It sends the messages 1 at a time, by that I mean I have to reconnect and each time I reconnect I get another email message. I have sent myself a test email but it has not been seen coming back. So I would say that no they do not have things figured out yet.

    Regarding accessing the website via domain name, ip name or even trying to access web mail. All these still fail.

  3. #128
    NaviSite are now in to day 5 of this Fiasco and although some sites were available last night for a short time after an ARP cache flush, everything is back down early today. We can access perhaps 10% of our accounts, and as usual NaviSite are saying that they are working on it.

    It appears most resellers are simply waiting for enough uptime to recover anything they can from the servers to move to their new hosts.

    We are heading to about 100/hrs of downtime, still with no resolution!

  4. #129
    06 Nov 2007 - 08:14 PST 11:14 EST

    Well, gang I just tried my website with the domain name and believe it or not it came up. It also comes up using the IP address. I tried the webmail interface and it even works and I seem to once again be getting email although it comes sent to me in a rather unusual date time sequence. Newer mails are coming in before older mails. But at least its now working.

  5. #130
    06 Nov 2007 - 08:32 PST - 11:32 EST

    Regarding ChristianWebHost I am sure they are a good company but like the rest of us they were attached to the Alabanza main body which temporarily had its head and everything else cutoff.

    Their site claims to have served over 20,000 clients since 1998,
    undoubtedly they have a large and hopefully understanding client base. The decision they are now going to have to make is do they stay with Alabanza which is now Navisite or do they look elsewhere.

    Myself with that large of a client base I would have it distributed between providers so that no one provider can bring your entire business to collapse.

    Also this should be a very large HEADS UP to the rest of us that we need to make backups of our sites ourself as obviously you cannot depend on Navistie to be there when you need them.

    But even with backups it still takes about 24 hours to matriculate the new IP throughout the net. Yes you can access it directly by IP but how many folks looking for your website would know that.

    Best of luck to the rest of you and I hope your sites are up like mine is presently.

  6. #131
    Join Date
    Nov 2007
    Location
    Pompano Beach, FL
    Posts
    0
    I've heard good things about christianwebhost, but assumed they handled only religion-oriented sites. Do you plan to stay or bail or undecided?

    ~OC~
    CWH takes ANY customers including hosting plenty of business sites, but no porn or similar types. See christianwebhost.com. (Not allowed to post URLs.)

    Undecided. I would like to find out more about Navisite's history. So far I know almost nothing about them and their site doesn't tell much, except the claims from the resellers that the facilities are supposed to be vastly superior to Alabanza's. That means nothing right now, after this disaster.

    Moving my sites would not be too difficult (all stored locally), but still a project and more downtime. From now on when I review a potential host, I will definitely include checking out the actual host noc/dc company behind them.

    I have also been emailing CWH excerpts and links from this forum from some posts regarding the possibility of THEM making a switch. FWIW.

    Also, I can't say whether they are better than other Alabanza or other host resellers. They all have their pros and cons. I greatly dislike their helpdesk system. Their tech support (phone and helpdesk) is pretty responsive and their prices are more than reasonable for what they provide, including the good tech support (if only they did email instead of the time-consuming helpdesk system!).

    Right now, I'm not sure of anything yet. I'm just hoping the restored sites will stay that way and the one remaining return soon so I and my clients can do business (and my ministry site clients can continue ministering)!

    11:30 am The last of my down websites is up. ALL MY SITES ARE UP now, and email has been coming in (hopefully all of it) since early am. Getting a lot less spam then usual, so that Tip thing they added must be doing something really nice. Lets hope that the worst of this is over!

    7:00 pm All sites are still up. Two CWH servers are apparently still down, but none of my sites are on them.

    Hopefully, this is the end of it! Things do seem to be running faster (e.g. FTP uploads.) Outlook is finally looking good for the rest of Alabanza's customers and sites!

    This whole thing should be on CNet, ZDNet and CNN tho, I think. The story should be analyzed, exposed or explained and published! The downing of so many customers and sites for so long is unprecedented. I emailed this WHT link with a blurb about it to ZDNet yesterday, but nothing so far.

    Kroy
    Last edited by kroytech; 11-06-2007 at 08:24 PM. Reason: Added some more information

  7. #132
    Join Date
    Nov 2007
    Location
    Pompano Beach, FL
    Posts
    0
    Plus CWH provides free hosting to organizations/ministries that can't afford the fees. (Tho $5/mo for basic hosting isn't beyond anybody's reach.)

    ke

  8. #133
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    There is a call scheduled for 8p EST -

    1-866-682-6100

    Sirius

  9. #134
    Join Date
    May 2006
    Location
    NJ, USA
    Posts
    6,645
    Quote Originally Posted by sirius View Post
    There is a call scheduled for 8p EST -

    1-866-682-6100

    Sirius
    Nice timing, Sirius.

  10. #135
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Quote Originally Posted by Dougy View Post
    Nice timing, Sirius.
    Yeah - had just saw the update on the website when I posted. Luckily the call didnt start until almost 8:25.

    Sirius

  11. #136
    Join Date
    May 2006
    Location
    NJ, USA
    Posts
    6,645
    Quote Originally Posted by sirius View Post
    Yeah - had just saw the update on the website when I posted. Luckily the call didnt start until almost 8:25.

    Sirius
    What's been mentioned? It's too late to eavesdrop just for fun.

  12. #137
    Join Date
    Aug 2006
    Posts
    31
    I missed the call, so I would appreciate a recap as well.

  13. #138
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Short of it is, they've setup a reboots e-mail account, specifically for reboots.

    it's rebootrequest <at> navisite.com. They will handle reboots and reboots only from that address.

    Other than that, they are having to go server-to-server to handle the ARP flooding thats occuring and they dont seem to have a solid ETA of when everything will be stable.

    Sirius

  14. #139
    Join Date
    May 2006
    Location
    NJ, USA
    Posts
    6,645
    Quote Originally Posted by sirius View Post
    Short of it is, they've setup a reboots e-mail account, specifically for reboots.

    it's rebootrequest <at> navisite.com. They will handle reboots and reboots only from that address.

    Other than that, they are having to go server-to-server to handle the ARP flooding thats occuring and they dont seem to have a solid ETA of when everything will be stable.

    Sirius
    Thank you.

  15. #140
    Ughh...now my server is down again. Was up since about 2pm on Monday, but now can't get any sort of access to it. No SSH, FTP, HTTP, dick...

    I'm moving out as soon as I get a stable connection copy data.

    Absolutely ridiculous.

  16. #141
    Amazing, Navisite stopped having ANYONE on their conference call nor are they taking support calls , we had our main server up until 4:40AM and then it went dark, NOBODY to talk to, NOBODY that can give answers

  17. #142
    Join Date
    Nov 2007
    Location
    France/Canada
    Posts
    5

    about Navisite Alabanza migration

    i have reading on computerworld that Navisite had about 165000
    web site off line today :

    NaviSite let its customers know that their sites would be down for a while on Saturday, with the migration expected to be finished that day, Sinha said. But when NaviSite attempted to transfer the data from the 650 servers still in Baltimore it ran into a number of synchronization failures that kept multiplying.

    As Saturday progressed, NaviSite realized it would probably miss its completion deadline; as a result, company officials decided to physically transfer another 200 servers from Baltimore to Andover to help reduce the scope of the virtual migration and speed up the data transfer.

    But then NaviSite ran into more problems. As the hosts came up, their URLs did not, so although customers could access their Web sites from their IP address, they could not do so using their URLs, Sinha said.

    "That was unanticipated," he said.

    As NaviSite tried to solve that problem, the network became overloaded because of all the customers trying to get online, Sinha said. "What happened was first the URL could not match with the IP address and then IP did not match with the machine, so it took some time, and all this time we have a highly trafficked overloaded network," he said. "If there is one little problem, they multiply because there is a lot of dependencies."

    Although Sinha said a "big chunk" of sites are back online, he could not say when everything might be back to normal. He also couldn't say how much this failed migration would cost -- NaviSite is a publicly-traded company.

    To put it mildly, one of NaviSite's customers, Cynthia Brumfield, president of Emerging Media Dynamics Inc., an analyst firm in Washington, seems to be furious.

    In an interview, Brumfield said she's going into her fourth day without access to her Web sites. And she said she doesn't believe the way NaviSite is spinning the story. While NaviSite said it has brought a large number of Web sites back online, she claims it hasn't.

    "According to people who have talked to NaviSite's tech personnel, they were ill equipped for the relocation and ignorant of how to accomplish even basic tasks," she said in a blog post. "At this point, NaviSite's poorly planned data center consolidation has slipped from mere incompetence to outrageous indifference to its customers' needs and should be grounds for legal action, if not government sanctions of some kind."

    Brumfield said that, in effect, NaviSite yanked the servers for 200,000 Web sites, put them on trucks and then didn't know what to do once the servers arrived in Andover. "But what's worse, NaviSite had informed its clients of a completely different timetable and process for the server relocation than the one implemented," she said in the blog posting.

    In the interview, Brumfield said that because all of her backup files are also stored on Alabanza's servers, she has no choice but to hop on a plane to Boston on Wednesday and drive to Andover to retrieve her data. And she said she's bringing a video camera with her to document NaviSite's response to her request.


    Regards

  18. #143
    I have been talking with a Class Action Attorney.

    Wolf Popper LLP
    Long Island Office
    11 Grace Avenue, Suite 400
    Great Neck, NY 11021
    Telephone: (516) 726-7723
    Fax: (516) 726-7724

    New York City Office
    845 Third Avenue
    New York, NY 10022
    Telephone: (212) 759-4600
    Fax: (212) 486-2093



    Toll Free: (877) 370-7703
    Toll Free Fax: (877) 370-7704

    I explained the situation and he is having his team investigate my claims.

    If anyone would like to findout more please call him.

    At this point the damage has been done. We can not even access our server to move our clients and Navisite ignores our requests for help.

    I am sure many are in worse shape than us, some may even be out of business by now. Protecting yourself from Liabilities is also important. Your clients could turn around and sue you for lost income and damages.

  19. #144
    Join Date
    Nov 2007
    Location
    France/Canada
    Posts
    5
    thanks dananoah

    at this time i hope we can make a common action with attorney
    if you are more informations about what we can do legaly

    Regards

  20. #145
    I will post whatever information their legal team gives me. As far as I am concerned this situation is a prime example of what a class action suit should be about. Damages and Loss - which is what we are all suffering from at this point.

    What was Navisites Emergency plan. From what I heard they layed off everybody at Alabanza on Friday prior to the Migration.

    This move should of be done incrementally so network overloads could be addresses. But not all at once with no way out. I believe they new of some of the issues beforehand based on all the delays.

  21. #146

  22. #147
    How do they even have the nerve to say...?

    "It is worth noting that for the clients that have been brought back online, we have been hearing that the performance of the environment has improved vs. the Baltimore environment. This was part of the rationale for the migration."

    I guess that makes sense for the few who do have their site back up to have significant increases since the rest of us are not online to slow everything down...what an @$$

  23. #148
    Join Date
    Feb 2002
    Location
    Tampa, Florida
    Posts
    153

  24. #149

    Conatct Class Action Attorney

    Contact Class Action Attorney

    Wolf Popper LLP
    Long Island Office
    11 Grace Avenue, Suite 400
    Great Neck, NY 11021
    Telephone: (516) 726-7723
    Fax: (516) 726-7724

    New York City Office

    845 Third Avenue
    New York, NY 10022
    Telephone: (212) 759-4600
    Fax: (212) 486-2093




    Toll Free: (877) 370-7703
    Toll Free Fax: (877) 370-7704
    Last edited by jack69; 11-07-2007 at 04:46 PM.

  25. #150
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,694
    heh heh.... Wolf Popper.... heh heh

    That makes me smile.

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