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Thread: up2vps
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12-13-2011, 08:08 PM #1Newbie
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- Sep 2011
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up2vps
Does anyone know if their network is down. the site is slow, my control panel is slow, and my server is basically getting disconnected :/
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12-13-2011, 09:48 PM #2Disabled
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12-13-2011, 09:58 PM #3Newbie
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- Sep 2011
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Hi,
the disconnectiong was from your abuse on node. Sorry the ips was nullroute by network
as you are break our terms we can't provide this services anymore
You are effect on our Business . Good luck
PS: This is a signature, will go out to every ticket I replied as a reminder. Please always create new ticket for every new issue you need our help with, do not keep adding new requests to old/closed ticket. And try to put clear subject on the issue.
Thanks You,
Please feel free to contact us if you need any additional assistance.
regards,
Daniel B
UP2VPS.Com- Choose With Confidence
Secure, Reliable, And Customer Friendly VPS Hosting
This is what i got from your support tickets. I am not sure how i supposedly caused the high packet loss. I was running my minecraft server on 4gb ram and doing nothing else. I have no idea how i caused it!?
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12-13-2011, 10:20 PM #4Newbie
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- Sep 2011
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Why doesn't up2vps respond? -,-
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12-13-2011, 10:54 PM #5Newbie
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- Sep 2011
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can i at least request to download some data from my server???
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12-13-2011, 11:35 PM #6Aspiring Evangelist
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- May 2011
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- 373
Hmmm, Whats going on here? What TOS have you broken?
Its fair to make the client do a backup if your going to shut him down.Last edited by server-guy; 12-13-2011 at 11:41 PM.
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12-14-2011, 12:14 AM #7Newbie
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- Sep 2011
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We will back for this thing next 24 hours
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12-14-2011, 12:28 AM #8Managed VPS Experts
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- Nov 2007
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I think they need to work on their English skills a bit? They should definitely give you more information on whats causing this.
- Daniel
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12-14-2011, 12:32 AM #9Newbie
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- Sep 2011
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- 22
I thought I wouldn't deal with support this much for my vps.
but o well.
I also think they should of at least said what i did wrong and maybe warned me first. Like the terms of service says, I am not allowed to undermine the server. I did not undermine the server at all (at least directly or intentionally). I am not sure if i was ddos'd or had a memory leak, ect.
It would have been nice to know what it was so i can prevent it in the future if I choose another provider.
*p.s: all i was doing was running a minecraft server :/
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12-14-2011, 11:30 PM #10Newbie
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- Oct 2011
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- 13
These guys suck at customer service, all they care about is getting your money. You get what you pay for. I'd dump them and look for someone who actually provides good service and cares about their customers. Oh wait, that's exactly what I did.
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12-15-2011, 03:39 AM #11Web Hosting Master
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- Sep 2009
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So let me guess?
Customers site/server got attacked in some strange form, they then terminate his account problem solved.
Frankly this does show the lack of knowledge they have in this industry, anyone in this industry knows that from time to time servers get attacked. Its a fact of life!
Hosts that do not understand this baffle me quite frankly, mind you up2vps have never really done things by the industry norm and at times seem to have the strangest of policies. At times I do wonder if they even know what there doing!
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12-15-2011, 07:00 AM #12Disabled
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- Sep 2009
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- PA
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And me guess just stop reply on this topic due you are don't understand
And please if anyone din't understand not reply here
We don't remove or suspend his vps . The ips nullroute by network not us we have add new ips to get backup
So people please stop attack people before understand
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12-15-2011, 07:19 AM #13Web Hosting Master
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IT & Hosting Solutions Rotherham - Virtual6 Ltd
IT Distributor | IT Manufacturer | Hosted Products | Business IT Support
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12-15-2011, 10:28 AM #14Temporarily Suspended
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- Dec 2011
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- United States
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I agree. They should be providing alot more information prior to shutting down his service, and afterward informing him of the whole situation including the reason and justification behind it, not afterwards and telling him to hold. Seems sketchy to me to be honest.
-D.
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12-15-2011, 10:00 PM #15Newbie
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- Sep 2011
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After reviewing some things from the backup it appears i was (D)DOS'd -,-
Idk why UP2VPS would remove my service when i was DDOS'd.
How stupid.
Because obviously i would DDOS my own server.
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12-15-2011, 10:25 PM #16Disabled
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12-15-2011, 10:28 PM #17Newbie
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You canceled me for "undermining" your server. I did not undermine it.
Someone else did. Someone who DDOS'd me
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12-16-2011, 03:24 AM #18Web Hosting Master
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12-16-2011, 05:12 PM #19Newbie
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to everyone else posting here, do you think my response is reasonable to this?
Their message:
Thanks you
We can add new ips but we need sure will not happend again
Network will charge us if we effect on network again from same client
regards,
Adam B
My Response:
All I can Promise is that I will do all i can to prevent it. Seen as though you don't have any hardware to block a ddos, I can only say that i will use as much software as I can to prevent or mitigate it.
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12-16-2011, 11:44 PM #20Junior Guru Wannabe
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- Apr 2011
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- Italy
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12-19-2011, 05:30 AM #21Junior Guru Wannabe
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- Jan 2011
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They don't have customer service.
I made a mistake of moving to their vps and I spent good 6 or so hours setting everything up and restoring from backups. And when backups were finally restored the server went down.
I contacted the 'support' and requested money back since it was not even 3 hours since my vps was activated and server going down. They started telling me something about server being up all the time and i wasn't correct while my vps control panel wasn't accessible.
VERY POOR UPTIME. Server can go offline any moment.
In first 3 days my vps was down at least 12 times!
PA-THE-TIC!
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12-19-2011, 03:14 PM #22Disabled
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- Sep 2009
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- PA
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It's not ture
1: Becuse we don't host any vps on our master node
2: You are on LA and master node in Seattle
3: We have never get down in LA
4: You are on new node just up from 34 days ago from burstnet Uptime: 14:13:09 up 34 days, 32 min, 0 users, load average: 0.09, 0.51, 0.70 and we never get any issue with this node or downtime
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12-19-2011, 04:39 PM #23Junior Guru Wannabe
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12-19-2011, 06:18 PM #24Disabled
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due connection hunged between master and salve and falk Status the Statistics hunged out too
i see your vps up from 7 days ago and you have reboot on 12/12/2011 01:13 AM , 01/12/2011 08:40 AM ,30/11/2011 09:57 PM, 30/11/2011 08:41 PM
Date Action Request IP Address Status
19/12/2011 08:33 PM Reinstall OS 68.xxxx Complete
12/12/2011 01:13 AM Reboot 70.xxxxxxx Complete
12/12/2011 01:09 AM Boot 70.xxxxxxx Complete
01/12/2011 08:40 AM Reboot 70.xxxxxxx Complete
30/11/2011 09:57 PM Reboot 70.xxxxxxx Complete
30/11/2011 08:41 PM Reboot 70.xxxxxxx Complete
30/11/2011 08:15 AM Reboot 70.xxxxxxx Complete
30/11/2011 08:05 AM Boot 70.xxxxxxx Complete
30/11/2011 07:55 AM Boot 70.xxxxxxx Complete
30/11/2011 07:48 AM Boot 70.xxxxxxx Complete
30/11/2011 07:17 AM Boot 70.xxxxxxx Complete
30/11/2011 05:38 AM Shutdown70.xxxxxxx Complete
30/11/2011 05:35 AM Boot 70.xxxxxxx Complete
30/11/2011 05:32 AM Boot 70.xxxxxxx Complete
30/11/2011 12:19 AM Change Root Password 70.xxxxxxx Complete
Also if you are would to know it down don't go to Statistics you can just using monitoring service like host-tracker etc
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12-19-2011, 10:33 PM #25Newbie
- Join Date
- Oct 2011
- Posts
- 13
Yeah, that's their standard response, to call people liars when they call them out for crappy service. Real nice way to treat your customers, guys.
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