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07-27-2006, 02:14 PM #1Junior Guru Wannabe
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AXISHOST - no support response over 14 hours
I've posted in the ticket system, got the automated email reply and that has resulted in no reply.
They have a "due" date of this morning and a few hours ago, I added to the ticket (two hours after the due date) and still nothing.
Tina fall of the planet or something? I've not had problems in the past - and this one happens to be with a client who has my IM and has been bugging me all day.
I upgraded from the servermatrix people because I wanted support, reliable support. At least they had a number to call, I don't see one on the site to call and I'm left dealing with this...
At ~$150/month, I'd hope for some sort of managed support... (lightweight dedicated server w/management option)Last edited by writespeak; 07-27-2006 at 03:17 PM. Reason: To subscribe to this thread
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07-27-2006, 02:21 PM #2Web Hosting Master
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Kaos,
Our IS/IT network staff is on call 24/7/365 to make sure your online presence stays...ONLINE.
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07-27-2006, 02:35 PM #3Web Hosting Master
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Originally Posted by kaosweaver
Originally Posted by David
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07-27-2006, 02:52 PM #4Web Hosting Master
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this is the issue with companies who offer low prices! Expect a low support service too.
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07-27-2006, 03:07 PM #5Junior Guru Wannabe
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Well, I did check the due time and it didn't change - so I'm hoping I didn't bump myself to the end of the list.
In any case, just how much money does one have to spend in order to get reliable support? Is it too much to ask that people deliver what they say they will? I'm already looking for another host and upgrading the service support, but honestly, I only use support occassionally, while it is $5/day, I haven't needed support for weeks, perhaps in the 7 months there, 6 times (beyond getting it setup - which I think I paid for) so 7x30x$5 is $1050 for 6 support issues and $450 worth of unmanaged dedicated servers. That is about $100 an incident. Don't think it is too much to ask for a little service for $100 an incidient.
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07-27-2006, 03:14 PM #6Junior Guru Wannabe
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Tina's gotten with me on this - and explained the delay to me.
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07-27-2006, 03:15 PM #7Web Hosting Master
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Originally Posted by kaosweaver
Originally Posted by kaosweaver
Overall how has your service been? If this is an isolated incident, then you shouldnt be too quick to jump the gun.
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07-27-2006, 03:18 PM #8
Moved to Managed Hosting.
Lois█ "Do what you can, where you are, with what you have." – Theodore Roosevelt █
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07-27-2006, 03:35 PM #9Temporarily Suspended
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Originally Posted by FLH-Wullie
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07-27-2006, 05:10 PM #10Invented the Internet
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Yup - this was totally my fault. His ticket had a similar subject/title to another ticket that came in around the same time and I stupidly assumed it was a duplicate ticket. I didn't catch it until he replied to the ticket. HUGE apologies to the OP (already told him in private as well). For what its worth, this is not typical of our response times.
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07-27-2006, 05:31 PM #11Retired Moderator
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Always nice to seem some honestly floating around .
Alex
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07-27-2006, 05:37 PM #12Invented the Internet
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Thanks. Our admin got stuck at the airport last night and I'd been handling stuff that normally gets passed to him. I can't believe I made such a stupid mistake...okay, yes I can.
--Tina
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07-27-2006, 06:50 PM #13Web Hosting Master
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It's ok, you're only human.
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