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  1. #1
    Join Date
    Jun 2002
    Location
    Texas
    Posts
    7,954

    Live Chat - Do You Use It

    I am thinking of adding a live chat options on my site for support and customer service. How many of you use live chat? Has it helped business or make customers happier?

    Thanks

  2. #2
    Join Date
    May 2001
    Posts
    138
    Yes, customers love it, thus an increase in sales and customer loyalty.

  3. #3
    Join Date
    Nov 2002
    Location
    Here. I live here and I am not lying!
    Posts
    165
    I think if you dont offer telephone support chat is a good idea but a telephone support 800# is the beter way to go.

    aNc
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    # .: http://www.cydock.com :. #
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    Service Provider software for billing, support, and service management

  4. #4
    Join Date
    Nov 2002
    Location
    San Diego, CA
    Posts
    11
    I don't offer Chat on my site, but other Hosting Sites I go to, to gather information ... they use chat, it's helpful... and if I were looking for a Host (with my competitors) I would choose a chat enabled host over a e-mail or telephone only host. In other words, chat is good!!

  5. #5
    Join Date
    Nov 2002
    Location
    Big Apple (I Love NY)
    Posts
    1,106
    We are going to start using phplivesupport soon. Live chat can really benefit both the customer and the host. Even simple solutions like AIM/ICQ.
    SeeksAdmin .:. Linux & Windows Server Management
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  6. #6
    Join Date
    Nov 2002
    Location
    TamilNadu, INDIA
    Posts
    65
    Yea it will be really useful....

  7. #7
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,412
    I think it works, if there is actually someone on. If you can keep someone on it 24/7, it is definitly an asset. It can hurt if someone usually sees "off-line."
    There is no best host. There is only the host that's best for you.

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