Results 1 to 9 of 9
  1. #1

    Phantasyworks Downtime

    We are down again tonight. There was a small amount of downtime earlier today. This is beginning to be a problem.

    I know you will fix things fast, but can we find out why this is happening so much lately?

  2. #2
    Join Date
    Jan 2003
    Location
    North Carolina
    Posts
    1
    Yeah, please!

  3. #3
    Join Date
    Dec 2001
    Location
    Above The Clouds
    Posts
    7,223
    Ah, the problems of cultivating clients from WHT.
    Laurence Flynn @ HostNEXUS.com
    Managed WordPress Hosting Solutions
    Focused on speed. Obsessed with security.

  4. #4
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,783
    Yep you hiccup and they come here to ask you questions about it rather doing it by email or your own forums.

    Don't you guys think this would be better addressed to the host in their forums?

  5. #5
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by NexDog
    Ah, the problems of cultivating clients from WHT.
    No worries here.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  6. #6
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Monte
    Yep you hiccup and they come here to ask you questions about it rather doing it by email or your own forums.

    Don't you guys think this would be better addressed to the host in their forums?
    That all depends on how good the host is at informing and interacting with clients during server issues. If they don't communicate quickly, folks head here and look for interaction with other clients.

    It's all about communication and interaction. Basic human needs.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  7. #7
    Join Date
    Dec 2001
    Location
    Above The Clouds
    Posts
    7,223
    Well said.
    Laurence Flynn @ HostNEXUS.com
    Managed WordPress Hosting Solutions
    Focused on speed. Obsessed with security.

  8. #8
    I only posted here because when my site is down, their site is down and they have been professional enough to truthfully address small problems here in the past.

    They are a good host.

  9. #9
    Join Date
    Oct 2002
    Location
    MO, USA
    Posts
    1,104
    I only posted here because when my site is down, their site is down
    This is why it can be advantageous to have a helpdesk on a different server.

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