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10-03-2011, 08:39 AM #1Web Hosting Master
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Skrill (Moneybookers) - Turn into SCAM !
Been using moneybookers for web hosting transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!
We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account. We are like WTF? Which part of the terms that say web hosting business is illegal? http://www.moneybookers.com/app/help.pl?s=terms .(SCAM alert reason #1)
Unfortunately we will not be able to process further with the verification of your account as your business model is not accepted by our regulations and we will not be able to provide you with our services from this point further.
The funds in your account will be held for 30 days after the last receive money transaction which was on 29 September 2011
And now if you login to their control panel, their withdrawal page give this locked reasons. C'ommon, which company still ask you to snail mail a copy of identity nowadays? Even company like paypal have an option to allow you to upload photocopy of identity via their e-form!
Making us to use snailmail? (SCAM alert #2!!!!)
Not even an option to email a photocopy?!
Your account is locked for all transactions therefore we cannot complete this transaction. To unlock your account, you must send a VERIFIED copy of your passport or national identity card to the following address:
Welken House
10-11 Charterhouse Square
London EC1M 6EH
United Kingdom
We accept as VERIFIED, all copies which are certified in your country of residence by:
* a licenced notary public; OR
* a licenced solicitor or attorney-at-law; OR
* a regulated bank or financial institution; OR
* a local government authority (e.g. the police)
as true copies of the original.
And finally, why would they want to rename theirselves from moneybookers to skrill? (scam alert #3)
You guys should start checking your skrill account(formerly moneybookers ) . I bet you are going to have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!
My advice is AVOID Skrill (formerly moneybookers) at all cost!
-joseph
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10-03-2011, 09:27 AM #2Web Hosting Master
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$8,000 is nothing to Moneybookers/Skrill. I sincerely doubt they would try to defraud or scam you for such a low sum of money.
Try to reason with them or just send the documents. They may have discovered a reason to do this extra verification and unless your account manager can make it go away, you will have to comply.
They are licensed by the FSA, which adds credibility and also means you can go after them if you think that they are trying to risk their multi-million company for $8,000.
Regarding requiring snail mail, this is the only way by which a notarized passport copy is valid. A photocopy of a notarized passport is worth as much as a non-notarized photocopy. With courier, it should only take a few days for the documents to arrive at their offices.
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10-03-2011, 09:35 AM #3Aspiring Evangelist
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a few years ago I had same problem, They blocked my account without a real reason.. I spent a few hours to fix the issue and then never worried about the stupid moneybookers.. Paypal is the best.
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10-03-2011, 09:51 AM #4Web Hosting Master
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USD $8000 is nothing to us too! But their way of doing business is dirty! Extremely dirty, i must say! Shouldn't we let other business owners know about this? We do not want other business owners to accumulate a huge amount of funds before encounter the similar problem like us!
Hope you understand!Affordable Managed Hosting Solutions for Professional & Business since 2001
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10-03-2011, 10:02 AM #5Web Hosting Master
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10-03-2011, 02:55 PM #6Junior Guru Wannabe
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That is weird, I have never really had a problem with them. Seems like more and more people are getting scammed online these days though. Sorry to hear about that mate.
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10-03-2011, 03:19 PM #7Junior Guru
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Mxhub, sorry to hear about your problems but I wouldn't call that fraud, hmm.
There's nothing wrong with sending a copy of your docs.
It can be a part of anti-money-laundering acts.
Hope you will resolve your issue.
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10-03-2011, 03:47 PM #8Actively learning French
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Prior to receiving their email about the name change, we had to verify our business account with them via mail. (this was about 3 months before the name change though) and although we do not use them extensively, we have never had any problems with them at all. We more use it for UK clients who prefer to use this as opposed to paypal.
If you're the smartest person in the room then you're in the wrong room
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10-03-2011, 04:50 PM #9Junior Guru Wannabe
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Paypal and Moneybookers are huge companies licensed and regulated by US and UK financial authorities which means they will 'cover their ass' as thoroughly as possible. Generally this translates into freezing / closing accounts and holding money whenever even the slightest possibility of violation in country or bank policy and law could be implied (and that is one huge grey area for them). It doesn't mean they are a scam, but it doesn't mean they are the best choice for processing your customer transactions either. That being said you can run into a number of other problems with processing companies that don't have these same issues and work from other jurisdictions. If you're accepting any form of payment besides wire transfers you really need to do as much research as possible and or find someone with experience who can assist you in doing so to ensure your revenue stability .
High Risk Merchant Consult
Unbiased Payment Solution Analysis since 2001_ info[at]highriskmc.com
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10-03-2011, 04:57 PM #10Actively learning French
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I second, triple and quadruple every thing you just said pcsx. You are totally right
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10-03-2011, 05:37 PM #11Web Hosting Master
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I had a similar problem with moneybookers
They demanded proof of business documents to be sent by postal method
I advised them I had already supplied bank details, which can easily be confirmed by CHAPS
However they refused this and repeated their demand
So I arranged for my business bank to send them a verification letter
This was declined, as they claimed it was not an original document and did not meet the criteria
I appreciate this is for regulatory requirements in the UK, to meet both FSA and anti-laundering processes
However their process is excessively complicated and simply blocks an account without notice, unlike PayPal which advises you in advance
I therefore completed their process, to withdraw all funds, and then ceased using their services
The change of name to skrill.com next year makes no differenceM8 INTERNET : Simple and cost effective website hosting from the UK
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10-04-2011, 12:16 AM #12Web Hosting Master
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I wonder what stops hosting companies to signup for a merchant account and start accepting credit cards directly instead of all these processors. As it is neither have seller protection.
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10-04-2011, 04:12 AM #13Web Hosting Master
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10-04-2011, 04:43 AM #14Web Hosting Master
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We have been using moneybookers for a while now to also accept web hosting payments. We had to go through that. If you are operating a Business account, you must go through all those processes, most especial, your funds will be held for 30 days especially if you accept payments through their merchant gateway.
Also moneybookers have two usage polices, the general one and that which applies only to merchants. There for you just have to comply except you provided false information during sign up which at this time you can't correct.█▌ Cheapest Domain Registration Service & Shared Hosting Solutions .
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10-04-2011, 04:53 AM #15Retired Moderator
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For me, I try to withdraw all payments into the bank accounts the moment the payments were received. Much safer than keeping with others. I rather the money with me earning bank interest.
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10-04-2011, 05:57 AM #16Web Hosting Master
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They did not explain further what is wrong and keep copy & paste the same kind of message back.
Where is the exact reason behind?!
Look like we can forget about getting the fund back. Sending snailmail might just give us another stupid excuse that the document is not good enough or whatever bullsh*t reason they can think of just to delay the 30 days withdrawal time limit.
All the best to you guys who are still holding to your skrill(aka moneybookers). You might just end up just like us when you need to withdraw fund one day!
Dear __,
As you have been already advised in our previous correspondence We regret to inform you that unfortunately, your business model is not accepted by our regulations and we will not be able to provide you with our services from this point further.
The funds in your acocunt will be held for 30 days after the last receive money transaction which was receive d in your balance on 29 September 2011
-joseph
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10-04-2011, 11:51 AM #17Junior Guru Wannabe
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Sorry to hear the story hasn't improved for you Joseph. You may want to stick with Paypal or even better some instant real time bank transfer system. I would advise you that if processing credit cards through a direct Merchant account - when you have some issue that comes up, and the processing company closes your account, in almost all cases of 'high risk' Merchants and plenty of 'normal eCommerce' Merchants, all frozen funds are held for 6 months, almost every time (to allow for potential chargebacks to be posted to the account [because it is fairly common for Merchants to close their bank accounts and for processing companies to be unable to collect on chargebacks] and because if they had reason to close your account, however small or poor a reason it may be, they likely feel they have reason to suspect chargebacks may come in later as well). I would also advise you to research those facts yourself and not just take my word for it. OK that being said, I probably don't have to tell you, but even with Paypal advance notices you need to be as careful as possible. Keep after Skrill and post here if you end up finding anything out. I can also tell you we work with about 40+ different high risk Merchant account providers, and plenty of them consider web hosting / design as high risk or prohibited business now. Maybe not because of your website, but because of that other guy hosting warez and mp3 sites, and it's not fair but it is the way of things at this time. Best of luck in your business, I hope you find something stable and reliable.
High Risk Merchant Consult
Unbiased Payment Solution Analysis since 2001_ info[at]highriskmc.com
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10-04-2011, 12:32 PM #18Web Hosting Master
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Skrill / Moneybookers is legal company and following the Electronic Commerce (EC Directive) Regulations 2002, as part of it you as seller should verify the legality of your business. I do remember I went through this process, I also signed contract with them to enable the merchant services and now I can accept any debit/credit cards or any bank transfers.
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10-05-2011, 06:19 AM #19WHT Addict
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You should never keep large amount money in your account as its not a bank and only keep what you are willing to loss.
Always take out funds and keep the very minimum in your account.
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11-03-2011, 03:16 AM #20Web Hosting Master
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The economy have gone down badly.. broker declare bankrupt.. bank closed down. I suggest those who are still holding into this skrill(aka moneybookers), do not keep any money in your account or risk not able to withdraw your fund! Go with reputable payment processor like paypal instead! -Joe
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11-06-2011, 01:54 AM #21
$8000 + loss due to account lock
They must need to do this before people receive more then $300 - $500Dewlance® Shared/Reseller/Master Reseller - US/UK/EU/FRK/CA - SSD
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11-06-2011, 04:03 AM #22Web Hosting Master
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Several things can trigger this both with moneybookers and paypal you may not have a solid refund policy often those that don't do that which leads to more chargebacks/disputes.
If you have a weak terms of service and privacy policy these can lead to that also.
Your best bet is to just send your ID in give them a call and discuss the matter. Goodluck.Automated, Secure & Low Cost cPanel Backups (on the cloud)
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11-07-2011, 07:03 PM #23Junior Guru Wannabe
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Moneybookers Not a Scam
At any moment MoneyBookers can request information again, as per their T and C. The reason for sending it by mail because maybe they believe you are high risk, but your probably are not. This can also be just a random draw of accounts that they are monitoring.
On a side note, only keep money in merchant accounts that you wish to lose, virtual companies are harder to deal with than your normal bank when issues arise.
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11-10-2011, 12:22 PM #24Web Hosting Master
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Yep stay away from moneybookers/skrill
they are a waste of time and money
I tried opening an account verified card and bank (all costs money which is nonrefundable!) only to be told that our service is "too risky" thats despite being many years in business and having a clean name (as providers here would atest to)!
FFS like! been using Paypal for years with no issues and other sites in same filehosting category such as rapidshare already use moneybookers
Anyways their loss, very pissed of about the time wasted and money sunk on verification
stay away from them if you dont want to waste time or money
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12-22-2011, 01:17 PM #25Web Hosting Master
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Interesting, I sign up with them about 2 weeks ago, never did set them up, but today I got a spam email from "Winpalace Casino". The email was sent to an email address that only Moneybookers had.
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