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Thread: LxLabs Piss Poor Support
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04-01-2009, 05:34 PM #1Web Hosting Guru
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LxLabs Piss Poor Support
Hello all,
I must say, I am rather surprised. I have a client (consulting work) who wanted to get into selling VPS. A simple email to LxLabs regarding their licenses promotion as quoted below:
"Hello,
I just want to confirm a few things, as I am new to this service. When I enter my HyperVM Licenses It says for the master machine how many do I plan to use.
If I simply say 2 can that be updated at any time? I have 2 vps that need to be setup tomorrow, however I am also actively selling VPS but do not want to pay unless they are being used.
Any insight would be great! "
And the response I got was outta this world:
"Pricing is the same for everyone, either one night with your underage sister, or a dead cow."
Has anyone ever had this issue?
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04-01-2009, 05:37 PM #2SEO Extraordinaire
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That's interesting.
Last edited by eclouds; 04-01-2009 at 05:49 PM.
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04-01-2009, 05:39 PM #3Web Hosting Guru
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Hello,
Just to be fair, below is the screen shot of the conversation from their "helpdesk".
Also elcouds, please don’t discredit myself. I have been around the industry as long as you. Or at least on FreeWebSpace and the "Temporarily Suspended" tag on my name is due to an glitch issue with the latest hacking which Bear is aware of and will be fixing.Last edited by Josh-D; 04-01-2009 at 05:46 PM.
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04-01-2009, 05:42 PM #4Web Hosting Master
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Therse another thread from VN-Ken with a similar report but he thinks hacking, which would make a lot more sence.. (and its someone I would trust to post the truth)
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04-01-2009, 05:45 PM #5Web Hosting Guru
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I had considered that a possibility, as it took a few days for a response and then that’s what I get. I have emailed and posted on their forums for an update.
None the less, that’s very distasteful.
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04-01-2009, 05:49 PM #6SEO Extraordinaire
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04-01-2009, 05:54 PM #7Web Hosting Master
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Interesting lol i wish there was a glitch for Preminuim Membership haha jk :p
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04-01-2009, 06:06 PM #8Aspiring Evangelist
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I think they got hacked.. again..
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04-01-2009, 06:19 PM #9Web Hosting Guru
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They do make one hell of a product though. In defense of lx I must say they are geared solely for the mass of "no support needed" admins. I know your question was simple and to the point but they probably have documentation (if you search hard enough) which would fully explain 99.9% of issues. I had an issue with there latest update and rdiff but instead of trying to fix an issue which will self-heal on the next update I just decided to do rdiff manually and bypass their built in option. Lx is a great company in my opinion.
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04-01-2009, 06:29 PM #10Web Hosting Master
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04-01-2009, 06:30 PM #11Web Hosting Guru
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04-01-2009, 06:31 PM #12Web Hosting Master
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Well I'm shutting down our HyperVM installs just to be safe...
Russ Foster - Industry Curmudgeon
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04-01-2009, 07:05 PM #13Web Hosting Master
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http://forum.lxlabs.com/index.php?t=...833&#msg_60833
"Actually, the problem was that our admin password was the same as the one we used for our password at webhostingtalk.com, and so somebody figured out our admin password.
There is no other issue here.
thanks."Russ Foster - Industry Curmudgeon
Freelance Sysadmin for Hire - email vaserv@gmail.com
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04-01-2009, 07:08 PM #14Web Hosting Master
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04-01-2009, 07:13 PM #15Web Hosting Master
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Great job reusing passwords, when will people learn.
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04-01-2009, 07:13 PM #16Web Hosting Master
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04-01-2009, 07:14 PM #17virtualizing the world
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I am puzzled by the phrase 'figured it out'
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04-01-2009, 08:10 PM #18Web Hosting Guru
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04-01-2009, 08:15 PM #19Web Hosting Master
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They should at least email everyone and notify/apologize for the rude replies and update on the current situation. Someone replied to my ticket saying that they "worked my mother" my mother is a saint !
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04-01-2009, 08:53 PM #20Web Hosting Guru
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Agreed,
Well I don’t really see a point carrying on this conversation. It is apparent that LxLabs is to a degree unprofessional with their attitude of this happening.
It is also apparent they did not do this intentionally. However this is harmful if they do not contact me now to apologize etc. As the quote they sent is what my client will see. Even with a note, that will turn them away for sure.
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04-01-2009, 09:42 PM #21Newbie
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04-01-2009, 09:59 PM #22Web Hosting Master
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I figured something was wrong when I received a reply to an old ticket today with this:
"Boy you really suck donkey c***s."
I guess you shouldn't post any server information in their tickets from now on. If you can't use their support ticket system for security reasons, then I'm not sure how you can get support from them.Last edited by DMEHosting; 04-01-2009 at 10:13 PM.
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04-02-2009, 02:37 AM #23Junior Guru Wannabe
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At least you got a reply. I've had MULTIPLE tickets opened on LxLabs for many months that have gone unanswered. I have never gotten a single reply (tried from many different email providers). Support is non-existent. Since we couldn't get any support we built our own infrastructure. Even the forums go unanswered.
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04-02-2009, 02:39 AM #24Web Hosting Master
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I guess I can't complain about the hacker, at least he gives some customer service. (replying to support tickets)
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04-02-2009, 04:53 AM #25Web Hosting Master
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