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Thread: Ddos Attack
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02-18-2012, 09:53 AM #1Junior Guru Wannabe
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Ddos Attack
How much time a company like Hostgator will take to resolve the Ddos attack on the dedicated server ??
I am having a Vbulletin forum which is under Ddos attack as per the Hostgator is saying, but they are not telling me about Attack size, type, connections and packets per second ?
Can someone plz tell me how to know all the things after the Ddos attack.
Waiting for help as my site is down for more then 2 days.
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02-18-2012, 09:57 AM #2CISSP-ISSMP, CISA
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02-18-2012, 10:14 AM #3Junior Guru Wannabe
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Is their any way to check either this is a Ddos attack or the Hosting company is making fool of me, its being more then 2 days server is down and nearly 10 hours no response of the ticket.
I am running a vbulletin forum, and continuously getting database errors.
Waiting for reply.
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02-18-2012, 10:18 AM #4CISSP-ISSMP, CISA
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You have to trust what they're telling you. There is no way to independently verify.
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02-18-2012, 10:42 AM #5Aspiring Evangelist
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Hostgator servers are managed however in case of things like (D)dos attacks some special things may apply as to what they will do for you.I don't think Hostgator would lie about things like this.Any reason why you are getting hit with a (D)dos ?
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02-18-2012, 11:05 AM #6Newbie
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Report it to the abuse department? or Hire someone to stop this
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02-18-2012, 11:30 AM #7Cable Director
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Most providers simply nullroute the IP if there's an ongoing DDOS, did they do the same with you or didn't they take any action at all?
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02-18-2012, 12:01 PM #8Junior Guru Wannabe
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02-18-2012, 03:40 PM #9Temporarily Out of Service
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Hello,
What is your ticket number on this issue, I'd be happy to look into this for you. Two days seems very excessive!
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02-19-2012, 07:50 AM #10Junior Guru Wannabe
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Thanks for your reply, I am having 2 dedicated server with you and one reseller package. your services are pathatic and now I am transfering all my server to some other host. Apart from this I will also post all the chat details and other ticket shot on all web master forums .
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02-19-2012, 07:52 AM #11CISSP-ISSMP, CISA
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02-19-2012, 03:23 PM #12Temporarily Out of Service
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Hi bnimbhal,
There's a good chance that if you're getting ddosed and or whatever the issue is you're going to continue to have it wherever you go. Before leaving I'd recommend you send me the ticket number so that I can have my brightest admin out of over 1,000 employees review this.
You can then take his discovery and post it all over the world and continue to switch hosting companies. If you let me help you will know what has been going on and have the answers you deserve. If were at fault I'm also going to be issuing you a large refund versus you just leaving on your own and getting nothing.
Please send me your ticket number so I can figure out what's going on for you. Brent @hostgator.com
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02-19-2012, 04:08 PM #13Web Hosting Guru
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if you have cpanel you can *try* to block them urself
with config server firewall (CSF)
and
http://deflate.medialayer.com/
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02-19-2012, 04:14 PM #14Web Hosting Master
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02-19-2012, 04:41 PM #15WHT Addict
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02-19-2012, 06:29 PM #16Web Hosting Master
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02-19-2012, 06:45 PM #17Web Hosting Guru
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I suggest going to softlayer they know what to do. Plus they have hardware level firewalls and a quicker support response time compared to host gator. They also have cisco guard which should assist in blocking the attacks and monitoring for any new ones.
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02-19-2012, 07:00 PM #18Web Hosting Master
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That depends entirely on the kind of attack. Ultimately if the person attacking you is smart, chances are either you or your host has to outsmart them. Hardware isn't the be-all-and-end-all of DDoS attacks, it just adds to the tools a sysadmin could use to prevent the attacks.
Some attacks are so large it wouldn't be worth the host's time to keep you on. For example, if you were hit by a 20gig attack and took a whole/half rack offline, I don't think they would be too happy to keep you around.
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02-20-2012, 11:54 PM #19Temporarily Out of Service
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Hello,
The server you’re on is currently hosted on Softlayer’s network and does have their Cisco Guard enabled. The Cisco guard seems to be doing very little to nothing to block the syn attacks you’ve been getting hit with.
I see that we’ve been able to block the attack numerous times now, but unfortunately within a few hours of us logging out of your server they start back up with new ips.
It’s possible there’s more that could have been done with firewall rules, but since you recently firewalled hostgator out from accessing your server I have no way to confirm or deny this at this time.
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02-21-2012, 01:04 AM #20Web Hosting Guru
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02-21-2012, 02:11 AM #21
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02-21-2012, 02:41 AM #22Temporarily Out of Service
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Atomic we have over 800 employees some that are pretty clueless, some that are brilliant, and a few that are the best in the world at what they do. We know what all the attacks are and how to combat them, but thank you for the information.
I myself am more of a businessman and probably one of the most technically challenged at the company. There's a reason why I forward anything above my head over to one of our lvl3's.
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02-21-2012, 02:49 AM #23Web Hosting Master
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02-21-2012, 02:56 AM #24Temporarily Out of Service
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New hires have to start somewhere....
If they don't pick things up quickly they usually don't end up sticking around very long.
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02-21-2012, 08:32 AM #25Junior Guru Wannabe
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