Originally Posted by Chris-WS
I'm sorry to disagree with some people here, but I don't believe a "real" or "good" host is the one who has root access to their machines or not, I'd believe a real host is the one who makes his customers feel happy, care about their customers concerns, listen to their suggestion, provides good and high quality support and knows well how to manage the environment... and to be honest, you certainly don't need root access to accomplish that...
Even customers say real hosts have root access. Because they don't like to wait for Reseller to ask main provider to make changes, etc.
Reseller with end user support is great for web designers who don't want the hassle of managing the server admin side of things themselves though.