We had a customer who signedup in january 2012.
He signedup Paypal Subscription
. His account got activated within seconds.
Suddenly in starting of Feb 2012, he filed case of un-authorized payment.
Just now case was solved and paypal charged us $10(Settlement charges) + $2(Hosting fee which he has paid)
In resolution center we provided his signup details, his IP and all those which are required. But nothing worked.
What I think, buyer should contact hosting company in such case.
So in whole scenario, it was not our fault. We lost $10 for nothing. And above this, there is no way to tell this to Paypal.
How can I contact Paypal ? Paypal is running in India and it should have its office but no address or tel number is given.
It screws up !!