2 and a half months later. Still happy with their services.
Been using their services for 7 months now and couldn't imagine life without them! I no longer have to worry that my DDoS protection is going to fail like I did with the other services. In all of 7 months, I've created 2 support threads; 1 about downtime which ended up not being related to their service, and the other about configuring our server when first ordered the protection.
If you are out to find a budget friendly and superior service, DDoSDefend is for you.