Well, I used the account as a testbed for a few projects I was involved in. Having a domain name was for the sake of initiating the service. When the projects concluded, I disconnected the service. The outstanding service I received from them will very likely make me go back in the near future.
And yes, the 24 hours mark is more or less like a figure of speech. I didn't write them much, but the average response time was within the hour mark. For the most part, I don't write if the matter is urgent. I normally call.
Dan: you guys take some serious measures to determine the authenticity of a review in this forum. i'm impressed!