So you're pumped, ready to start your hosting dream. You've started your dream hosting company by purchasing a reseller, a VPS, or maybe even a dedicated. What next??
Step 1: Plan Ahead
What do you want to spend money on? What don't you? What do you want/need/prefer? What do the clients
prefer? Heres a simple list of great things a great host may offer:
The Site Itself...
- Automatic Billing Software
- Live Support Chat
- HelpDesk Support Client
- Support Forums
- Hosting Control Panel
- An easy to navigate website
- Extras & Bonuses, Something other hosts don't offer!
Must be easily navigatable. It should contain all the information your visitors need; plans, prices, features, services, support, pre-sales support, contact information, and a fancy home page. It should look professional.
I suggest; If you don't have experience in web design, and aren't looking to hire anyone for their high rates, go with TemplateMonstor. I know a lot of people who are freelancers, that will customize your template monstor template for like $5. I do it for $10. You can use Joomla, but it looks better if you design it from scratch or from a template; its more professional looking to say the least.
Whats this about a billing software?
It manages accounts, payments, and subscriptions for you. It really takes all the fun out of it, but honestly, its more honest than your clients
. Professional billing solutions may be expensive, but they have features that free solutions can't compare to; such as paypal interigation, website order forms, client center, monthly/quarterly/yearly subscriptions, coupon codes, and various control panel variations. I suggest:Support, Support, and Lots of It!
A client has an issue; say for example here that his Cpanel password is denied, because he thinks he forgot it. Its a simple answer, but how can he ask you if you don't have support? He can't. What is the solution? Many Options...
A great answer to support; as long as you have money and an operator.
*I suggest LiveHelp
A non live solution, I suggest (http://www.kayako.com/
) Kayako, but there are hundreds of other (some free) possibilities.
Another great way to do it, and it can be free!
There are many other alternatives, these are just the top of the line (top two cost $, bottom two are very good free ones)
- Invision Power Board
Hosting Control Panel
Its neccesary. You can't run a host without one. Theres mostly paid alternatives, but probably included with your reseller, vps, or ded. Small hosts can probably ignore this collum.Thats It! You're on your way to a professional host in no time, feel free to add on! -Tim