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Type: Posts; User: Arvy

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  1. As a relatively new GeekStorage customer (moved...

    As a relatively new GeekStorage customer (moved from Hostgater a couple of months ago after the EIG buyout) I just wanted to add my own few words about their responses here and elsewhere.

    First of...
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    Really?! I'm not sure what you think posting...

    Really?! I'm not sure what you think posting those particular selected parts of my support ticket prove other than a lack of simple discretion. In the previous parts that he did not quote here...
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    That's not unlike my experience with them. In my...

    That's not unlike my experience with them. In my case, they actually asked for access to my account with another hosting service in order to "investigate" a minor CGI script issue and seemed very...
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    Regarding your 90 minute average ticket response...

    Regarding your 90 minute average ticket response time with GeekStorage, you must have hit them on a really bad day. I've just looked back over my request tickets since opening a reseller account...
  5. They do?! I guess that kind of all-in-one "super...

    They do?! I guess that kind of all-in-one "super panel" approach with dropdowns and popups may appeal to some people, but to me it just seems like a huge mess.

    Personally, HG's straightforward...
  6. Having had some direct experience of my own, I'll...

    Having had some direct experience of my own, I'll also endorse the above negative reaction to CrocWeb's response here.

    They may be okay for the "average customer", but Crocweb doesn't seem to like...
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    No sorry required, Mike. I really should have...

    No sorry required, Mike. I really should have been able to understand myself that that's what you meant.

    Anyhow, on looking into it further, while my current host's reseller set-up may be...
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    Thanks for the suggestions, Mike. I suppose I...

    Thanks for the suggestions, Mike. I suppose I should have mentioned that I'm a "reseller" in name only. It's just my own "hobby" site and another that I manage (free) for a friend's local...
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    Thanks, Mike. So I guess my current hosting...

    Thanks, Mike. So I guess my current hosting service must be a very rare (unique?) exception to the usual industry practice then. My primary reseller account is included in my WHM listings with only...
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    Primary Account in WHM?

    I'm quite new to the "reseller world" and I hope this is not off-topic here, but I'd like to know whether or not it is "standard procedure" for web hosting services to include the primary reseller...
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    Well, I don't quite agree with the suggestion...

    Well, I don't quite agree with the suggestion that wanting to be able to change your own password based on some kind of consistent and understandable criteria is entirely "stupid and irrelevant" to...
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    @Jeff Bee: So now you're saying that I'm a liar? ...

    @Jeff Bee: So now you're saying that I'm a liar? Fine. I guess you're entitled to your own opinion. But the facts are what they are regardless. I actually had a reseller account there. Do you?
    ...
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    Please try to understand that I was NOT trying to...

    Please try to understand that I was NOT trying to get a "weak" password by any of the normal criteria that anyone else applies. The suggestion that I was trying to do so is just a red herring. If...
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    First of all, let me make it very clear that...

    First of all, let me make it very clear that CrocWeb's reply to CW Mike about my chosen password being "rejected by cPanel/WHM" is simply untrue. And, as I said above, I DID try other passwords that...
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    So, I guess the majority here agree that it's...

    So, I guess the majority here agree that it's okay for their system to reject passwords that their own cPanel passes as 100% okay strengthwise, even ones that aren't significantly different in format...
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    What's up with CrocWeb support?

    CrocWeb support seems to think that my password change inquiry is an impossible one for them to "work with"! Am I being unreasonable? I didn't think so. In fact, I thought I was pointing out an...
  17. Except that no one said that. What is really...

    Except that no one said that. What is really strange is how many of them seem to have major issues following EIG takeovers.

    But you, of course, would know far more about that than us mere...
  18. Well, HostGator was smart enough to keep its own...

    Well, HostGator was smart enough to keep its own promotional site servers out of the hands of the EIG datacenters's technical geniuses. So far, only their customers got shafted by the "upgrade" to...
  19. If you mean GeekStorage, yes they are definitely...

    If you mean GeekStorage, yes they are definitely still in business and seem to be doing fine judging by the funtionality of my own "reseller" account there. But you'd probably get better results by...
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    Because the "Gators" (those who remain) really...

    Because the "Gators" (those who remain) really are doing their very best in difficult circumstances to mitigate the worst consequences of the EIG takeover and of the latter's insistence on a quick...
  21. There is no doubt whatever the the "Gators"...

    There is no doubt whatever the the "Gators" themselves are trying their very best to mitigate all of the issues resulting from EIG's recent takeover and the consequential changes to their datacenter,...
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    There's really only one solution when a formerly...

    There's really only one solution when a formerly reliable hosting service gets bought out and starts to deteriorate in this way due to "economic interests" of its new ownership. Just "bite the...
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    Hi, Jacob. I remember those "good old days"...

    Hi, Jacob.

    I remember those "good old days" with HG very fondly. I seem to recall that we had some fun while you were working out a few kinks in one of the cPanel releases. And also trying to...
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    You could try sending him a PM. I'd do so via my...

    You could try sending him a PM. I'd do so via my HG account which I still retain as a "fallback" for the time being, but I suspect that he'd have to be very careful even "in private" ... assuming...
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    You're more patient than I am. The salient...

    You're more patient than I am.

    The salient point is that HG is no longer HG. It's a EIG-owned entity (really just one of many EIG brand names) and its employees are constrained by the rules set...
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