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  1. Hello magicman909, CDGcommerce has been in the...

    Hello magicman909,

    CDGcommerce has been in the industry for over 19+ years and I can assure you that your issue will be resolved as soon as possible. The risk team works very hard to quickly...
  2. Thank you for the kind words, mrzippy and bear....

    Thank you for the kind words, mrzippy and bear. :)

    Regarding Labruscolux's post here, if chargebacks are initiated by one of your customers, the funds are debited out of your bank account. This is...
  3. twhiting9275, I certainly understand your...

    twhiting9275,

    I certainly understand your frustration over the situation with Amex. We share in it. My detailed explanation above wasn't to "pass the buck" but rather to explain the full details...
  4. Good morning twhiting9275, First, in answer to...

    Good morning twhiting9275,

    First, in answer to your post - CDG hasn't gone anywhere. We're right here. We have grown substantially over the years but we care just as much about every single client...
  5. Hello 737capt, Our team definitely works very...

    Hello 737capt,

    Our team definitely works very hard to provide the best possible support to all of our merchants especially in risk-related situations. This is an area where CDG really shines...
  6. Hello Allan,  Thank you for your interest in...

    Hello Allan,
    
    Thank you for your interest in CDGcommerce. We do offer options for international payment processing through trusted 3rd party counterparts but we do not directly provide merchant...
  7. robertsondavid, Are you looking for a...

    robertsondavid,

    Are you looking for a billing/shopping cart system or for a payment solution? My reason for asking is that your list of "must have" features like Affiliate tracking, Upsells, etc....
  8. Replies
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    If you google the company address for OKPAY.COM -...

    If you google the company address for OKPAY.COM - you'll find a bunch of other businesses with the same mailing address who appear to be in all kinds of different (and um, "interesting") industries....
  9. Jsmark, The ASV scan is only an external...

    Jsmark,

    The ASV scan is only an external vulnerability scan against your public-facing IP's. If you have potential vulnerabilities like unnecessary open ports or cross-site scripting...
  10. Sure thing, ecomservices - happy to help and glad...

    Sure thing, ecomservices - happy to help and glad we were able to help you get resolved.

    If you ever need anything else just let us know and we'll be happy to assist you. :)
  11. Oh, I don't think the implementation of it would...

    Oh, I don't think the implementation of it would be any trouble at all for them to do. It isn't a matter of them being able to. More a matter of policy and whether they see a net benefit in doing so....
  12. [FEATURED] You might considering another approach and simply...

    You might considering another approach and simply make an online review part of the business process. Perhaps after a new customer sign ups or after an invoice is paid or some other customer...
  13. [FEATURED] I think employing friends & family is even...

    I think employing friends & family is even tougher than having them as a clients. That's where the MASTER CAUTION annunciators really start to flash for me. :)

    My wife & I have done (and still...
  14. [FEATURED] I agree. If asked, always be honest. But your Web...

    I agree. If asked, always be honest. But your Web site should really tell a narrative that connects with your customers more than anything else - and focus on that.

    If you are a consultant/Web...
  15. In my personal opinion - you should work...

    In my personal opinion - you should work something out with him that satisfies him but protects your ongoing margins to a reasonable degree. The main reason why I say this is that you did mention...
  16. You both make interesting points on this. I...

    You both make interesting points on this.

    I think that the reason why PayPal probably wouldn't want to change anything like what you outline above is that their goal is to be a "universal" method...
  17. nosher1, If you are a non-U.S. citizen and you...

    nosher1,

    If you are a non-U.S. citizen and you reside in India, you definitely could run into some issues obtaining a U.S. merchant account - or keeping it, if you do manage to establish one. The...
  18. Hi viento, I've never heard of that company...

    Hi viento,

    I've never heard of that company before but after looking at their Web site it appears that they are brokers/agents who probably work with a few different processors with a focus on...
  19. Hello ecomservices, Replied to you on that...

    Hello ecomservices,

    Replied to you on that ticket. I'll communicate further via the ticket system since it pertains to private account details of yours but just wanted to let you know that you...
  20. Hello ecomservices, This post was just brought...

    Hello ecomservices,

    This post was just brought to my attention. I will be more than happy to hop in and see what I can do to assist you.

    On the CDGcommerce side, since 1998 we have always had a...
  21. Wizardry, Normally there is approximately a...

    Wizardry,

    Normally there is approximately a 180 day (6 months) window of exposure for most chargebacks. However, under certain circumstances - yes - you could have a chargeback that takes place...
  22. WebHostDog is 100% correct. If you have an...

    WebHostDog is 100% correct.

    If you have an open batch with a sales transaction that has been authorized - but not yet settled - you can indeed VOID it and avoid any chargeback liability as a...
  23. Sure thing - happy to help! :)

    Sure thing - happy to help! :)
  24. Hello stablehost, I did not see this thread...

    Hello stablehost,

    I did not see this thread until now or else I would have replied sooner, sorry about that.

    The answer to this is simple - just advise us any time you run into that and we will...
  25. VN-Ken: glad to hear you are good to go. :) ...

    VN-Ken: glad to hear you are good to go. :)

    Technologyschool, can you please PM or let me know the ticket #? I would like to look into this myself for you.
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