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Type: Posts; User: roystontay

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  1. @CleanVPS I fully understand and respect your...

    @CleanVPS I fully understand and respect your decision.

    The entire issue was resolved within 15 minutes (might have stretched a little longer if caching comes into play). Unfortunately, picking...
  2. Hi @CleanVPS, This is Royston, co-founder...

    Hi @CleanVPS,

    This is Royston, co-founder Zopim. I'm terribly sorry about both the situation where the popup appeared, as well as for the shoddy customer service by Ralph. Please allow me to...
  3. Hi Jack, To be honest, our reseller program...

    Hi Jack,

    To be honest, our reseller program was originally intended for resellers who are comfortable with using our reseller API to sell directly to their customers in a self-help manner....
  4. Hi Jack, This is Royston, co-founder Zopim....

    Hi Jack,

    This is Royston, co-founder Zopim. I'd like to sincerely apologize once again for the inappropriate, and unnecessarily curt email that you received. We've always prided ourselves in...
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    Yes! It will be on Vlad. ;) Pizza & drinks will...

    Yes! It will be on Vlad. ;) Pizza & drinks will be on us for an hour and we'll all head over to Phoenixnap's annual pub crawl. Our event details are here:

    Location: Bar Basic
    Time: 6pm
    Contact:...
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    Awesome man. Am signing up all my colleagues and...

    Awesome man. Am signing up all my colleagues and friends. Zopim be sponsoring an informal Pizza event at 6pm at Bar Basic

    and bringing our whole group over to your party. Lets gets sufficiently...
  7. Hi Jordan, Awesome!! we'll take you up on...

    Hi Jordan,

    Awesome!! we'll take you up on your offer. We'll change our event to just a Pizza Event and bring our folks over to your Pub Crawl. If you have folks going for your pubcrawl, do come...
  8. For those arriving early on Sunday, my company...

    For those arriving early on Sunday, my company Zopim will be throwing an informal pizza cum pubcrawl session.

    We hope to meet some new friends before the event starts. =)
  9. I just did so too! Something tells me this year's...

    I just did so too! Something tells me this year's Hosting Con is gonna be EPIC! My company is one of the new 50 and all my colleagues have signed up for almost all the parties.

    For those arriving...
  10. Bring an extra Liver I mean. ;)

    Bring an extra Liver I mean. ;)
  11. Zopim Pub Crawl and Pizza gathering on Sunday

    Who's gonna be in San Diego on Sunday? Zopim will be buying pizza for fellow HostingCon2011 exhibitors and attendees.

    After which we can go for a pubcrawl (1st round on us!) and paint the town...
  12. Zopim is looking for a friendly tech support dude

    We run a fast-growing Live Chat company and are looking for a passionate, enthusiastic and technically-trained support representative to join our team. You would be handling Live Chat (obviously ;p)...
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    This is Royston from Zopim. Thanks Jack for...

    This is Royston from Zopim. Thanks Jack for updating the thread. Customer satisfaction is something that all my co-founders take very seriously. While most customers are delighted with our support,...
  14. Hi, We received a second ticket you created on...

    Hi,

    We received a second ticket you created on Tuesday and responded by Wednesday. I'm not sure why you haven't received the reply, perhaps the email bounced. Since you prefer using the forum as...
  15. Hi, I believe we've located the ticket relevant...

    Hi, I believe we've located the ticket relevant to this, which was sent using another email. Our rep has requested a little more information to verify that you own the original account.

    I'd like...
  16. Hi, This is Roy, co-founder Zopim. Scamming is...

    Hi,

    This is Roy, co-founder Zopim. Scamming is obviously not what we do, and we treat such allegations very seriously. That said, I apologize if we had miscommunicated, and led you to feel...
  17. Zopim is looking for a friendly tech support dude

    We run a fast-growing Live Chat company and are looking for a passionate, enthusiastic and technically-trained support representative to join our team. You would be handling Live Chat (obviously ;p)...
  18. Hi Richard, Thanks for creating this thread,...

    Hi Richard,

    Thanks for creating this thread, positive and negative feedback are equally critical to our improvement, so your frank assessment is really appreciated! First off, I'd like to...
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    We can definitely help here. Could you elaborate...

    We can definitely help here. Could you elaborate a little on how you're intending to use Lastpass in conjunction with Zopim?
  20. We do have that feature =) Just login to the...

    We do have that feature =) Just login to the dashboard and find it under "Settings" | "Widget Customization". Check the box that says "Hide Chat Bar when offline".

    fyi >>
    There are many new...
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    just me for now, thanks for making the...

    just me for now, thanks for making the arrangements!
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    Spain for the win! My money's on them ;p

    Spain for the win! My money's on them ;p
  23. Hey guys, appreciate the kind words regarding...

    Hey guys, appreciate the kind words regarding zopim. There were some problems with ddos attacks earlier in June, but we've already acquired more dedicated servers and are distributing our...
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    WHT newbies welcome? i'd be flying in from...

    WHT newbies welcome? i'd be flying in from Singapore =)
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    Any ideas when this discount code is valid till?...

    Any ideas when this discount code is valid till? Still making last minute arrangements to see if I can fly in from Singapore.
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