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Type: Posts; User: HostDime Alex

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  1. Replies
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    1,160

    Good day JoZ3, I hope that everything finds...

    Good day JoZ3,

    I hope that everything finds you well. I wanted to advise that I have updated your ticket with more information and if you wish to communicate directly we can do so via that method....
  2. I am sorry to hear about the issues that you have...

    I am sorry to hear about the issues that you have been having. I hope that Justhost helps you out sooner than later.

    As for the problems you mentioned about your server with us, can you PM your...
  3. onymguy, I am glad to hear that everything has...

    onymguy,

    I am glad to hear that everything has been resolved for you. We do apologize again for any issues you may have had and assure you that this is not something you should expect in the...
  4. Andy-IT, Thank you very much for your extended...

    Andy-IT,

    Thank you very much for your extended patience and cooperation through this situation and I can assure you that this is not something you should expect from your services with us. I will...
  5. onymguy, I thank you for your patience and as...

    onymguy,

    I thank you for your patience and as mentioned in my ticket to you, I will be working with our admins to look further into what may be causing the issues for you and we will update you...
  6. Replies
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    672

    Hello ALS, Thank you very much for your...

    Hello ALS,

    Thank you very much for your extended patience. As it stands, I was able to locate your ticket and have recently updated it. As mentioned, we will work with our admins to see if there...
  7. Replies
    14
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    1,573

    web5gr Thank you for your patience. I recently...

    web5gr Thank you for your patience. I recently updated your most recent ticket and our admins are reviewing once again. From my understanding, your previous requests were something that we simply...
  8. Replies
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    1,573

    Thank you so much! I already opened an internal...

    Thank you so much! I already opened an internal ticket for you to discuss the issues further and I look forward to assisting you in getting the underlying issue(s) resolved. Have a great day!
  9. Replies
    14
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    1,573

    htechhost Can you PM me some personal info so I...

    htechhost Can you PM me some personal info so I can locate your account and/or open a Live Chat with our team asking for me? I would love to look further into the issues and work with you to find a...
  10. Replies
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    1,573

    htechhost, We apologize about any issues that you...

    htechhost, We apologize about any issues that you may have had. Is there a way you can provide me with details regarding a ticket you may have open so that I can work with our technical support team...
  11. I reached out to you recently and still have not...

    I reached out to you recently and still have not had a reply from you. Please feel free to update your ticket and I will do my best to expedite a resolve for you if possible. I appreciate your...
  12. Replies
    16
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    1,313

    Another option, if budget is your main concern,...

    Another option, if budget is your main concern, would be to start off with a shared plan and add extra domains as addons until you grow to the point that you need an actual reseller. You will have...
  13. Riyaz_Shaukatali, As mentioned previously, I...

    Riyaz_Shaukatali,

    As mentioned previously, I wanted to extend an extra apology to you for the issues and as mentioned in your ticket that I have updated, we have our admins working on your issue...
  14. Hexpress, I wanted to extend an extra apology...

    Hexpress,

    I wanted to extend an extra apology about the issues that you have experienced and want you to know that we are doing everything we can to assist in expediting the resolve. I am aware of...
  15. Replies
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    701

    @Zooserve Thank you for taking the time to...

    @Zooserve

    Thank you for taking the time to speak with me today and I am glad I could assist you. I am sorry about the issues you experienced and thank you for understanding our position as well. I...
  16. Replies
    33
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    4,124

    Greg, Thank you for your patience and I...

    Greg,

    Thank you for your patience and I apologize about the issues that you have encountered. I assure you that this is not what you should expect and we will work to do what we can to make sure...
  17. dhcart, Thank you again for your patience. I...

    dhcart,

    Thank you again for your patience. I hope that all is well on your end. I wanted to advise that everything has been stabilized on your server and you should not experience any further...
  18. dhcart, I do apologize about the issues that...

    dhcart,

    I do apologize about the issues that you have experienced and I assure you that it isn't what you should expect from your services as I am sure you can agree the issues in the past have...
  19. Replies
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    Welcome to the boards and best of luck with your...

    Welcome to the boards and best of luck with your business! :)
  20. Thank you for this Rexxxy, I will look into it...

    Thank you for this Rexxxy, I will look into it right now and continue communication via our helpdesk in hopes that we can provide you with a solid resolve.
  21. Rexxy, Are you able to either provide me with...

    Rexxy,

    Are you able to either provide me with a ticket ID here or via DM and I will be more than willing to look into the situation for you. I apologize in advance for any extended issues and...
  22. Thank you very much for your patience. As...

    Thank you very much for your patience. As mentioned in your tickets, the issues unfortunately do not lie within our network but instead appear to be directly with the connection with telefonica.
    ...
  23. Hello Netandino, I am sorry if you have had...

    Hello Netandino,

    I am sorry if you have had any issues as of late. I am reviewing tickets you have had opened now and will provide an update to you about them as soon as possible.
  24. Replies
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    Sourcez, If you could provide me with a ticket...

    Sourcez,

    If you could provide me with a ticket ID I would be more than willing to work with our admins to locate the root cause of the issue to see if we can get this resolved for you. We will...
  25. Imeanwebhosting, I am glad to know that all...

    Imeanwebhosting,

    I am glad to know that all has been resolved. In the future, if you every have any questions and/or concerns, please feel free to PM with your inquiries and ticket ID and I will...
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