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Type: Posts; User: Josh-D

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  1. [HIRING] Bilingual Web Hosting Superstar (Spanish/English)

    Hey WHT Community!

    Kualo is looking for a system administrator superstar to join our technical support team.

    Not sure what web hosting is? Then I'm afraid this isn't for you.

    Still reading?...
  2. Hello TechPXWeb, As Operations Manager for...

    Hello TechPXWeb,

    As Operations Manager for GreenGeeks, it saddens me to hear you are looking to leave.

    I'd love to invite you to reach out to our Quality Assurance team as they can certainly...
  3. Hello spiderman1234 301 redirects don't...

    Hello spiderman1234

    301 redirects don't really have anything to do with the web host per say. Simply configure your .htaccess to handle the redirection to a specific address, with that website...
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    Poll: GreenGeeks has been incorrectly referenced as an...

    GreenGeeks has been incorrectly referenced as an EIG Property, we are still proudly an independently owned company still managed by Trey Gardner.

    So you only 3 of them are companies to avoid ;).
  5. Thanks for your inquiry. Unfortunately, since...

    Thanks for your inquiry.

    Unfortunately, since WebHostingTalk isn't an official support portal I'm limited on the level of support I can provide you here. I would ask that you reach out to our...
  6. Hello bigdrago As the Operations Manager...

    Hello bigdrago

    As the Operations Manager for GreenGeeks, it saddens me to hear your experiencing problems with your hosting services.

    GreenGeeks does indeed offer our base "Starter" variant...
  7. This is the kind of stuff you figure out before...

    This is the kind of stuff you figure out before opening a business.

    I'd recommend hiring a business coach or taking some courses in marketing & business development. Otherwise, you're just going...
  8. Hello, Unfortunately, it is policy not to...

    Hello,

    Unfortunately, it is policy not to comment on details publically that could be used in any way either now or in the future as a form of verification or social engineering. As such,...
  9. Hello DirkCYF, Firstly let me apologize for...

    Hello DirkCYF,

    Firstly let me apologize for the delays with refunding your account and the perceived lack of reply.

    I've reviewed your account and do see that we did receive an order on August...
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    Hello Mr. Linh, As part of reviewing your...

    Hello Mr. Linh,

    As part of reviewing your account, I did look into this specific concern. Your hosting order was received on August 16th and unfortunately due to the high-risk factors prompted our...
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    Hello Mr. Linh, Firstly, let me apologize for...

    Hello Mr. Linh,

    Firstly, let me apologize for any inconveniences caused as GreenGeeks Operations Manager this is the last thing I want to hear happened. When GreenGeeks receives any order a manual...
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    Sure, I can't really say in comparison with...

    Sure,

    I can't really say in comparison with InMotion as I don't know their exact size. I do know they run a budget flanker brand though so it is possible they are slightly larger than us as they...
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    Hey PacoAleman Thanks for having us in the...

    Hey PacoAleman

    Thanks for having us in the running :). I'd be more than happy to answer any questions you may have about our Reseller Hosting offerings.
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    Thanks for the question PersonalizedSysOwner ...

    Thanks for the question PersonalizedSysOwner

    You are correct, the general metric is 0 - 100%, at GreenGeeks we purchase 3 times (3x) our carbon usage. As such this makes it 300% (100% x 3).
    ...
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    GreenGeeks is a California-based business with...

    GreenGeeks is a California-based business with staff located around the world. For the first few years, we employed staff solely in North America (US & Canada) however in recent years with our...
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    Hello Ettevi, I'm sorry to hear you had a bad...

    Hello Ettevi,

    I'm sorry to hear you had a bad experience with our live chat team. I'd love to learn more about your problems you experienced and how we can resolve these for you. If you could...
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    I'd appreciate if you didn't' spread false...

    I'd appreciate if you didn't' spread false statements as factual. This isn't a marketing gimmick or a "lie" as you falsely claim. Instead of attacking others in order to show your signature I'd...
  18. Bud, you don't seem to understand the difference...

    Bud, you don't seem to understand the difference from "Partner" and "Datacenter Provider". Yes, SingleHop isn't partnered with SiteLock... SiteLock is SingleHop's customer!

    Additionally, the IPs...
  19. So instead of working with SiteLock - who you...

    So instead of working with SiteLock - who you identified is scanning your site - you decided to come here and trash a perfectly legitimate company (SingleHop). Awesome!

    SingleHop and their network...
  20. Hello, I'm sorry to hear your experience was...

    Hello,

    I'm sorry to hear your experience was subpar with us. GreenGeeks takes customer service seriously, it's the core foundation and why our business has survived over the last 9 years!. If you...
  21. Quick follow up... I spoke with our...

    Quick follow up...

    I spoke with our chargeback team and we were able to identify your account based on the time frame you indicated. Since this had been escalated out of a claim and into a...
  22. texturized, I'm sorry to hear you haven't...

    texturized,

    I'm sorry to hear you haven't received your refund. Rejected orders are processed within 24hrs unless they have been flagged as fraudulent in which case they are escalated to our...
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    Hello Harshadewa, I'm sorry to hear our...

    Hello Harshadewa,

    I'm sorry to hear our Quality Assurance or Billing teams where not able to suitable answer these questions for you resulting in this thread. GreenGeeks does not actively turn...
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    Appreciate the recommendation and glad to hear...

    Appreciate the recommendation and glad to hear your overall experience with GreenGeeks meets or exceeds your expectations. I'd love to learn more however about the struggles your facing with our live...
  25. Apologize should you have incorrectly received an...

    Apologize should you have incorrectly received an email. As GreenGeeks Operations Manager I'd be more then happy to ensure your removed from our affiliate outreach program. I'd simply need to know...
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