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Type: Posts; User: bullfrog

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  1. Good on you sir :) If all hosts acted in this...

    Good on you sir :)

    If all hosts acted in this way, the masses of spam caused by these guys will no doubt be affected in a positive way for those of us who don't care to buy these little fake blue...
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    Apart from the wordpress installation and plugins...

    Apart from the wordpress installation and plugins being up to date, I'll check all the theme folders for the timthumb script. This is usually named timthumb.php or thumb.php. If there's a "cache"...
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    Charging a percentage more for credit cards are...

    Charging a percentage more for credit cards are against visa regulations and they clearly state it in merchant agreements.

    What you can do to get past it is offer "cash discounts" for those paying...
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    In your own words you say that 110GB is the max...

    In your own words you say that 110GB is the max transfer per 24 hours on 10mbps.

    Then the max on 100mbps would be 1100GB (1.1TB) per 24 hours, not so?

    Because 100mbps is 10 times faster than...
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    Looks like an error in bandwidth tracking. ...

    Looks like an error in bandwidth tracking.

    It's very unlikely for a site to have a usage jump like that in one day, possible but unlikely. It is how ever impossible to push that much data through...
  6. It's basically a phrase telling the user what to...

    It's basically a phrase telling the user what to do. Telling the user to act now and sign up or something like that.
  7. Sorry if this came across as attacking your...

    Sorry if this came across as attacking your company. It wasn't intended in this way at all, more attacking outsourcing of sales and support.

    I believe you are a reputable company, but the live...
  8. Live chat outsourcing

    I had an interesting chat with a live sales person from a reputable dedicated server provider. For those wondering it's Netdepot. Now I'm sure the live chat is in no way an indication on this...
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    2 x Xeon 5520, 24gb ram, 4 x 1tb RAID10. ./run...

    2 x Xeon 5520, 24gb ram, 4 x 1tb RAID10.

    ./run 16
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    Different countries have different laws regarding...

    Different countries have different laws regarding minors.

    One fairly common on is that they can't enter into legal contracts by themselves. The specifics of this might differ in different...
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    Poll: Only if they're clustered in a way that allows a...

    Only if they're clustered in a way that allows a node to go down without an issue. It also depends on the scale of the operation.

    As previously said, the more servers you have, the more likely one...
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    Some companies do have a 30 day notice period on...

    Some companies do have a 30 day notice period on dedicated servers.

    Better make sure of this before naming and shaming them. If they have such a policy, it should be in their terms and conditions...
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    He is making a rather stupid assumption that the...

    He is making a rather stupid assumption that the whole price is tax deductible. I have no idea how it works in America or UK but seriously doubt it works like that. If it did EVERYONE would spend...
  14. I would highly recommend filezilla to all my...

    I would highly recommend filezilla to all my clients. http://filezilla-project.org/

    Good easy to use and install free ftp client.
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    Well it depends. I would say it's fine if you...

    Well it depends. I would say it's fine if you know them personally or you've had contact before. I consider something spam if someone I don't know and have never made contact with emails me with...
  16. I must agree. I started by billing manually...

    I must agree.

    I started by billing manually and using a template and changing details on it for clients. It took ages to do and keep track of payments via an excel spreadsheet. It took me ages...
  17. I think what he meant to try say about the bad...

    I think what he meant to try say about the bad press was that the hosting company could show what they could do by handling the bad review in a good way. If someone posts on forums, what's better, to...
  18. As stated above, my best advice would be to read...

    As stated above, my best advice would be to read and be active on these forums and you'll also learn a lot.

    Also, don't think that because its online that it's not like a normal business. It's the...
  19. That's very true I agree. This just seems like...

    That's very true I agree.

    This just seems like one of those really stupid laws. I personally would rather be safe than sorry and keep an account in a suspended state for longer before deleting it,...
  20. Very interesting that you mention this indeed! ...

    Very interesting that you mention this indeed!

    Thank you for a very informative post, so I seem to be in the clear with my policy. I suspend the account after 15 days of non-payment and keep the...
  21. I also like the idea of them calling you. If you...

    I also like the idea of them calling you. If you can, get voip with an answering machine so they can just quote their domain or account number or something like that for activation. Then they must...
  22. You mentioned earlier that you use helm control...

    You mentioned earlier that you use helm control panel for hosting. Now Clientexec doesn't have account creation for the helm control panel. You can still add the clients for billing but you'll have...
  23. Client exec has support for cpanel, but not helm....

    Client exec has support for cpanel, but not helm. It also supports all 3 the payment gateways above. I also use Clientexec and find it really easy and great to work with.

    Clients can sign up...
  24. Agreed! Never even thought of that, maybe it's...

    Agreed!

    Never even thought of that, maybe it's the flu and the medication :(

    Clear it up with an easy phone call, you'll soon know if you should rather cancel the client this way ;)
  25. I have to say that the above solution would be...

    I have to say that the above solution would be best in my opinion if it's for a small issue. I also tend to help clients even if the support doesn't fall within the support they pay for. This being...
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