Web Hosting Talk

Web Hosting Talk (http://www.webhostingtalk.com/index.php)
-   Managed Hosting and Services (http://www.webhostingtalk.com/forumdisplay.php?f=82)
-   -   My LogicSupport Experience (http://www.webhostingtalk.com/showthread.php?t=897864)

VividWireLtd 10-16-2009 08:38 PM

My LogicSupport Experience
I've been using LogicSupport for three months now, and they have provided 24/7 ticket outsourcing services to me. I've always been cautious with outsourcing companies, as I have little control over the ticket responses which are sent out. Therefore, I regularly check up on tickets, ratings and response times in order to ensure that clients are being served to their satisfaction.

Following a less than satisfactory experience with another support company a few months back, I made the move and this company has certainly earned my trust. They send their responses quickly, and they are very professional when dealing with my clients - sure, I've had one or two tickets that have taken a bit more than the promised hour for them to respond to, but they haven't ever missed a response or taken outrageous amounts of time to reply.

Unlike my previous experience, this company has always stayed in touch with me - whenever they have experienced difficulties with assisting a client, instead of expecting me to 'pick up the pieces', they will contact me for advice/my opinion and if necessary they will let me know when they wish to pass the ticket back to me with a reason.

Given the amount I am paying and the quality of service I am receiving, their service represents excellent value and I certainly plan to stay put for many years to come. This is a 12/10 service, and I will more than happily recommend the company to anyone!

JG 10-16-2009 11:55 PM

Thanks for posting. Are you on a per server, per ticket plan, or ?

VividWireLtd 10-17-2009 01:41 PM

I'm on a per ticket plan including server monitoring and reboots.

tobaria 10-17-2009 05:24 PM

One more vote for logicsupport :agree: , i have no complains in almost a year and a half.

hosting_we3cares 10-20-2009 08:48 AM

Glad to hear a positive review. :)

firstclasswebhost 10-20-2009 08:48 PM

Great review, now i am more interested in finding out about logicsupport

Daryl 10-31-2009 11:17 PM

Theo, what was the other support company you had a bad experience with?

VividWireLtd 11-04-2009 03:44 PM


Originally Posted by IDEALhost (Post 6473476)
Theo, what was the other support company you had a bad experience with?

I'm not going to mention a name here, but I moved away from them as their responses were poor quality and quite a few tickets were missed. They were making promises which they couldn't keep to, so I decided to make the switch and I'm happy where I am right now.

keserhosting 11-17-2009 09:46 AM

Always great to see happy clients. Thanks for sharing the review.

All times are GMT -4. The time now is 10:29 AM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
User Alert System provided by Advanced User Tagging (Pro) - vBulletin Mods & Addons Copyright © 2015 DragonByte Technologies Ltd.
© WebHostingTalk, 1998 - 2014. All Rights Reserved.