Eirca, Response Problems, Can't Contact Them
We use Eirca (eirca.net) and we have lots of issues with their support. I have many tickets that they just don't respond to regardless of my repeated followup. This is nothing new with them either.
Since I can't get responses through their ticket system I started my quest to contact them via phone.
They used to provide a phone number on their website. But, I then noticed they took that down and they've also taken down the online chat that they were excited to have rolled out to fix their support issues. Last I saw the chat working was 3 weeks ago and I check it quite often at all times of the day.
I found 888-764-9350 on the legal page of their website. So, I called that number and it just kept ringing.
Since everything now directs visitors to open a support ticket (including sales) I can only assume they're overwhelmed with support requests and problems that they've decided to hide. That doesn't give me any comfort when my questions don't get answered and my problems aren't resolved.