SLA
We will provide users with 99.5% uptime excluding planned maintance. We count uptime to be when the server your website is hosted on is accesible via IP address. This SLA does not cover downtime due to mistakes on the clients behalf, due to account suspension or due to hardware failure. Should this SLA be breached FSCKVPS will refund upto 50% of the monthly fees at a rate of 10% of the monthly fee for every .1% we are below this.
Should you wish to make a claim it must be received within 2 days of the downtime and sent via email to
billing@a2b2.com