With the problems encountered in some of the more popular free helpdesk scripts, and the outrageous cost of others, I wanted to get a feel for something...
If some created a helpdesk that had better features and was superior to most scripts on the market (i.e. integrated chat - similar to livePerson, ability to capture screenshots, ability to attach files, etc...), would most people be willing to pay a monthly fee to have this hosted on another server? In other words, you would paste a bit of code on your side for the client side helpdesk piece, and then you would have either a web interface to service your clients, or even an executable.
The idea is to offer different levels of service, the top level being that we support the clients for you...
I don't have pricing, but how many people would be willing to pay up to $15-20 (supporting your own clients)?